You can no longer request a particular therapist, they implemented a rotation program and have now…read morelost a loyal customer. The therapist I saw was not good at all which explains the rotation program, this is a big mistake.

My mom and I got a foot massage and it was phenomenal!! Very clean, pleasant staff, and amazing…read morefoot massage. We had it earlier this morning and we're still talking about how lovely it was. Don't hesitate to come here!!

I'm so relaxed right now. Not a high overhead spot, but clean, comfortable, welcoming and…read morereasonably priced. The massage therapists, mine and my friends, were both excellent. I'll be back,

Always amazing! They do great stretching during the massages. Only place I will go for massagesread more

The best massage therapists in town. Shout out to Kirk and Jazz. The office is very relaxing and it…read moresmells great!

Find a safe space to take care of YOU. Where the investment is worth it. Elements Massage West Town…read morelocation is all of this and more, the Massage Therapists and Customer Service Reps truly care about you as a whole. They bring refreshing and healing energy into your life through a family like atmosphere on top of having some of the most experienced and passionate massage therapists in the area. Majority of our Therapists being over 10 years experience in their field. And newer (1-2year) ones that not only excelled academically but are some of the most passionate therapists in their career field that show up eager to work towards being the best at what they do every day. We create longevity all around, making this one of the nest investment you can do for yourself. Come see us for 30$ off your first massage!! Our online website and booking system is fully up to date and easy to use! Each massage therapist bio/background is on there along with type of massage they specialize in. Or feel free to call and our highly trained customer service advisors will guide you in receiving the best massage catered to your needs! Our pricing is amazing and hard to beat especially for the experience and benefits you receive every visit! 7649 Kingston Pike Knoxville, TN 37919 865.409.2013 Morgan Senogles - Studio Manager https://elementsmassage.com/west-town https://book.elementsmassage.com/west-town

Its a husband and wife running this massage place with some help when additional customers come…read more English is limited, but enough to do the job of giving you a great massage with pressure. I came here with my wife just to get a quick 30 min leg massage for $35. She got a $20 15 min shoulder neck massage and loved the pressure. Sometimes a little painful, but beats the other massage therapists who dont even put enough pressure. I would suggest they use higher quality massage table papers that are soft on the face instead of just paper towels split down the middle.

I was walking through the mall today and stumbled upon this place as I was leaving. I decided to…read moregive it a try. I did read the negative review and I will say this, this is a spa in a mall. This is not a five star luxury private salon with mimosas and caviar. If that is what you were looking for this is not the place. However, if you are looking for a therapeutic, stress relieving massage that is going to actually make your body feel better, this is the perfect place. The therapists were very good, the price is more than fair and the salon is very clean. I would highly recommend giving it try. The nice thing is they accommodate walk-ins and it is open later than most massage establishments in this area. Overall an excellent experience. I will definitely be going back.

Best massage I've ever had, by Micah. Perfect, " medium" pressure. I usually am very sore after a…read moremassage, but I wasn't. Phenomenal.

Did not explain that prenatal massage process. i felt like i paid $100 to get lotion put on my…read morebody. They let me book my appointment with add ons, then once i got there they needed a doctor's approval (i had this appointment for 3 weeks) The lady was nice. That's about the best thing I have to say. When I brought up concerns about letting people with prenatal massages, they looked the other way and ignored me. Totally unprofessional and will not be a returning customer whenever I am not pregnant (not my first time there)

I had my hair highlighted and cut by Addi. It's was my first time (my stylist retired)…read more Addi was wonderful, asked all the right questions and was very attentive to my answers. She did a fantastic job! I highly recommend her!

Got a signature facial done with Abbagail and this time it was amazing. They provided clear…read moreguidance on where to meet my facialist after changing and my service started smoothly. Abbagail was awesome asking my allergies, and explained every time when a product will be applied to my face, the potential effect such as temporary tingling, and offered options based on my needs. My shoulder and hand treatment was also fabulous. After my facial was finished, she immediately handed me bottled water. My face is so glowing according to my mom afterwards. The duration is as described. Last time there was an error with the third party booking app indicating the wrong duration. This time all resolved and I appreciate the communication and their willingness to address the concerns and make customers happy with their experience here.

I got a massage here, and my massage therapist was excellent. She communicated very well was…read morequickly able to determine the areas that needed a therapeutic touch. After my massage I was able to partake in some of the amenities like the sauna, and shower. One the showers apparently works as a steam room, but I was unable to figure that out. I wasn't aware of the spa hours and stayed past closing time (which I learned after the fact, opppsss!!!!). The staff never said anything and graciously allowed me to finish my spa experience. My only complaint is that the sauna and shower never got hot and there are other spas in town that offer more amenities at a comparable price. That being said, I will return because the staff were honestly amazing.

My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

Beautiful massage services. The staffs are super friendly! I highly recommended.read more

Very rude and disrespectful. Demanded for more tip after a very bad massage even though was…read moreprovided a tip even before the massage.

What a great find!!! Laura is wonderful!! Seriously, the best massage I've had in years!!…read more I booked the relaxing massage with stones online; which was easy. You pick a massage and you can add on extras like the stones etc. There are packages you can choose from too. Laura was professional, welcoming and friendly. Her place has a very comfortable feeling. After my best ever massage, I purchased the 'buy 3 get 1 free'! Laura created my own personal package which I can schedule myself online. The place is a bit tricky to find, as google maps was incorrect. It took me to a shopping center, which is incorrect. This place is off Franklin on the right in a complex of small brick office type buildings. Find the sign that says 'courtyard 3'. Her place is on an end and upstairs. Love supporting small owned businesses.

Site was peaceful and professional attended to my requests. Generated great value. All employees…read moreare client centered

My Husband had surprised me with a Couple Full Body Massage, and can I just say... "WOW"…read more We had 90 minutes to just relax, decompress, and soak up Tranquility here with Tom and Mary! Absolutely LOVED enjoying my Husbands' company in a Quiet, Non Stressful Massage. Plenty of Parking too! When we first came in, we were a little nervous because we both had Never been to one of these things before. So we didn't really know what to do, or to expect. We got ready, and Tom and Mary came in. I'm currently pregnant so they DID make accommodations for me (they want you to lay on your belly) they give you support pillows until you're "just right". It was hard to tell my Body to relax considering a stranger was touching me. Lol. But after about 10-20 minutes in, I was able to calm fully down and relax. They massaged everywhere. Got all my Muscle Knots in my back and neck out. She also massaged my Calves- Which was AMAZING (which are running rampant with leg cramps right now due to pregnancy. Haha!) The hand and foot massage were absolutely Spectacular. So firm and yet gentle at the same time! The bathrooms and rooms were super clean!! It smelled fresh and organic there, my Husband and I really liked the experience. THE HOT ROCKS MADE ME DROOL HAHAHA!! Mary was very professional with asking if I was okay with it before proceeding. My Husband and I were so relaxed that when we were talking later on about it, he had mentioned that he actually fell asleep towards the end for 5-10 minutes... I laughed because I did too! 10/10 would Completely recommend. The head massage was also great. The whole thing... I cannot brag on this place enough! Great people, Great atmosphere! They got us out in time for us to pick up the little guy from the sitter, so they're very punctual. As business owners and parents... WE APPRECIATE THAT!! Thank you so much Mary and Tom! Thanks so much! -The Kanevski's

Great service and price, highly recommend. Hours and location are very convenient. Massage…read moretherapists are experienced and skilled.