Got a signature facial done with Abbagail and this time it was amazing. They provided clear…read moreguidance on where to meet my facialist after changing and my service started smoothly. Abbagail was awesome asking my allergies, and explained every time when a product will be applied to my face, the potential effect such as temporary tingling, and offered options based on my needs. My shoulder and hand treatment was also fabulous. After my facial was finished, she immediately handed me bottled water. My face is so glowing according to my mom afterwards. The duration is as described. Last time there was an error with the third party booking app indicating the wrong duration. This time all resolved and I appreciate the communication and their willingness to address the concerns and make customers happy with their experience here.

First off let me say the only reason this is a 4 and not a 5 is because of the lack of customer…read moreservice from the owner who was running the front desk. I was not greeted when I came in (yes, she was with someone but she didn't even make eye contact with me, nod or acknowledge me in any way). She was very friendly with the girl she was helping but when she went to help me she seemed really cold. No smile, no "how's your day", nothing. It was the same way when I left. She didn't ask me how my service was or invite me back or to re-book. I'm hoping she was just having an off day. That said, my pedicure was absolutely wonderful! My nail tech explained all the services they offer, she did a very relaxed, caring and beautiful pedicure and it's holding up incredibly well. The nail tech was friendly and so sweet. She made me feel like I was getting a pedicure from a friend, not a new stranger. That said, she didn't overdo the conversation. It didn't feel forced or sales-y. We had a great conversation and I will definitely be booking all of my pedicures with her from now on. The price was incredibly reasonable too. Definitely worth the 45 minute drive for me. I've already scheduled a facial to try their facial services out and look forward to that. The young woman who did my pedicure also does facials (but unfortunately her schedule didn't work with mine the day I needed it to). I'm hoping I find a second rock star at this place. If the owner would have been more welcoming and grateful for me as a new customer this would have been a perfect 5 star review. Looking forward to coming back next week!

My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

Clean and beautiful inside. I love that they have a private women's locker room and waiting room. I…read morereally enjoyed the steam shower (couldn't figure out how to turn it on) but the girl at the front desk helped me. I was bummed because I booked a smashed here so I could use the sauna and of course it was out of order. But at least they had a steam shower. I got a hot stone massage and feel like they weren't utilized enough. I wasn't a big fan of the person who gave me the massage but I'll be back to try someone else.

I had a bit of a mixed experience initially, but the way it was handled completely won me over…read more One of my treatments didn't go as expected and caused very visible irritation on my face that lasted about a week. However, Kara, the manager, went truly above and beyond to make things right. She followed up multiple times without me ever needing to reach out, and her level of care and professionalism was exceptional. It's the kind of customer service you rarely see anymore, and I was so impressed. I also had a facial with Madison that was absolutely amazing. So relaxing and my skin looked and felt refreshed, hydrated, and glowing afterward. Because of how thoughtfully everything was handled and the overall experience, I would absolutely return and highly recommend this spa.

We had a half day spa day. They started with my pedicure. I wanted a gel pedicure and was told they…read moreabsolutely didn't have time for that. I'm not sure why, painting with gel takes very little extra time. 2-3 minutes max dry time. I told her I was really worried about my nails getting messed up with regular polish and not lasting. She promised me this would not be a problem. As you can see from the attached picture it was not the case. They sent me for a massage 30 minutes after the pedicure and they left my feet out to dry. This is STILL the result. Normally I'd just go back, but my wedding is in 2 days and you're an hour away! My toes look horrible and smudged. The massage was pretty good but she didn't work on my lower back as I asked. If she had it would have been a very good massage. My back was actually still sore when I left. Facial was OK (but she was SO kind and caring). Unfortunately she left exfoliating cream all over my neck. I was wiping it off all the way home. And my face felt so oily (I don't have oily skin). The staff were all INCREDIBLY nice and it was a VERY clean facility. The staff was absolutely the best part of the experience but I'm so so so disappointed that my toes look like this for my wedding. I should just redo them myself since it's another 60 bucks to redo them somewhere else. And within a couple days of my wedding is a huge stress. For $210 a person before the tip for the 3 services (plus a jacuzzi bathtub stint) this left me a little disappointed.

Site was peaceful and professional attended to my requests. Generated great value. All employees…read moreare client centered

Went in for a massage to relieve upper neck and shoulder pain and it was an amazing experience!…read moreProfessional and relaxing! Margareta did a wonderful job.

my daughter and o visited today for a pre graduation treat. This was her first massage and it was…read morewonderful for her. i enjoyed every minute of my massage and good for the sole. my daughter got a massage and facial. my daughter is planning to stay here after graduation so we will definitely plan this another time I come to visit. Thank you so much.

This was a Mother's Day gift from my kids and it was one that I will continue to want. This was my…read morefirst time visiting The Retreat and my kids purchased The Retreat massage for me. It was Amazing! Words cannot describe how phenomenal Christine was! She did an outstanding job and I felt as if f I was walking on clouds leaving there. Oh and the receptionist was also very friendly too I will be going back and definitely recommend The Retreat and The Retreat Massage by Christine- Phyllis

All the ladies have always been kind every time I've gone in. I love getting my hair done with…read moreAmber. I've also had a massage and a facial. Clean amenities, kind people, good service. Very surprised at the rating, I'm sure it would be a lot higher. If everyone that had a good experience left a review.

I received a gift card and booked a massage on my birthday (11/20)…read more Massage therapist was extremely chatty... To the point of uncomfortableness. She overshared personal details regarding her eating disorder, body image, her relationship status, no contact with her family, etc. I called and spoke to a manager and I was offered $30 off another massage. This was my first time ever at Pure Lux and while the massage itself and the amenities were great. The chattiness and oversharing was ALOT and did not really seem on brand with the vibe of the spa. When I left, I felt I had been trauma dumped on. The gift certificate I received was for my birthday and honestly, I just felt like it was such a waste because of the experience. And then just to be offered $30 off another massage really doesn't seem to be fair. My first experience there was crazy and the resolution was for me to come pay for another massage??? I understand it's a business but I also don't understand why I'm supposed to pay for another massage in order to get an enjoyable, relaxing experience that I was already gifted..

My Husband had surprised me with a Couple Full Body Massage, and can I just say... "WOW"…read more We had 90 minutes to just relax, decompress, and soak up Tranquility here with Tom and Mary! Absolutely LOVED enjoying my Husbands' company in a Quiet, Non Stressful Massage. Plenty of Parking too! When we first came in, we were a little nervous because we both had Never been to one of these things before. So we didn't really know what to do, or to expect. We got ready, and Tom and Mary came in. I'm currently pregnant so they DID make accommodations for me (they want you to lay on your belly) they give you support pillows until you're "just right". It was hard to tell my Body to relax considering a stranger was touching me. Lol. But after about 10-20 minutes in, I was able to calm fully down and relax. They massaged everywhere. Got all my Muscle Knots in my back and neck out. She also massaged my Calves- Which was AMAZING (which are running rampant with leg cramps right now due to pregnancy. Haha!) The hand and foot massage were absolutely Spectacular. So firm and yet gentle at the same time! The bathrooms and rooms were super clean!! It smelled fresh and organic there, my Husband and I really liked the experience. THE HOT ROCKS MADE ME DROOL HAHAHA!! Mary was very professional with asking if I was okay with it before proceeding. My Husband and I were so relaxed that when we were talking later on about it, he had mentioned that he actually fell asleep towards the end for 5-10 minutes... I laughed because I did too! 10/10 would Completely recommend. The head massage was also great. The whole thing... I cannot brag on this place enough! Great people, Great atmosphere! They got us out in time for us to pick up the little guy from the sitter, so they're very punctual. As business owners and parents... WE APPRECIATE THAT!! Thank you so much Mary and Tom! Thanks so much! -The Kanevski's

Great service and price, highly recommend. Hours and location are very convenient. Massage…read moretherapists are experienced and skilled.

My mom and I got a foot massage and it was phenomenal!! Very clean, pleasant staff, and amazing…read morefoot massage. We had it earlier this morning and we're still talking about how lovely it was. Don't hesitate to come here!!

From the owner: We are the premier massage spa in Knoxville, TN. Our team of skilled therapists specializes in a…read morevariety of massage therapy services, including full body massages, Chinese acupressure massages, chair massages, deep tissue massages, foot massages, Ashiatsu massages, and more. At West Town Massage, we believe that taking care of your body should be a top priority. That's why we offer a wide range of massage spa services to help you relax and rejuvenate. Whether you're looking for a quick pick-me-up or a full-body indulgence, our experienced therapists will tailor each session to meet your specific needs. If you're feeling stressed and tense, our deep tissue massage is the perfect solution. This technique focuses on targeting the deeper layers of muscle and connective tissue to release tension and improve circulation. For those seeking a more traditional approach, our Chinese acupressure massage is based on the principles of acupuncture to stimulate specific pressure points and promote overall well-being.

The receptionist Misty was super helpful as this was my first time there…read more Steffi gave me possibly the best massage I've ever had.

It was a great massage and great environment. I've heard…read morethere is a woman there that walks on your back great for deep tissue I'll try her next time I'm not sure of her name though

Love the location especially across from Ft Sanders Health and Fitness. Elizabeth is really good at…read moremanicures and pedicures but hard to get an appointment with she stays booked. Love that they do Dazzle on manicures it's a lot better for your nails and last a long time. Love to that you don't tip!

We joined the adjacent health club and we dont have anything but great things to say about it so…read morenaturally I was thrilled when they opened a health Spa. Their hydromassages were a novelty to me but once I tried I bought a package. They have all kinds of facials and peelings. Their mani pedis are great quality. Their prices are good. Also the spa personnel and the installations display the same level of quality as in the gym.