I had my hair highlighted and cut by Addi. It's was my first time (my stylist retired)…read more Addi was wonderful, asked all the right questions and was very attentive to my answers. She did a fantastic job! I highly recommend her!

Got a signature facial done with Abbagail and this time it was amazing. They provided clear…read moreguidance on where to meet my facialist after changing and my service started smoothly. Abbagail was awesome asking my allergies, and explained every time when a product will be applied to my face, the potential effect such as temporary tingling, and offered options based on my needs. My shoulder and hand treatment was also fabulous. After my facial was finished, she immediately handed me bottled water. My face is so glowing according to my mom afterwards. The duration is as described. Last time there was an error with the third party booking app indicating the wrong duration. This time all resolved and I appreciate the communication and their willingness to address the concerns and make customers happy with their experience here.

I got a massage here, and my massage therapist was excellent. She communicated very well was…read morequickly able to determine the areas that needed a therapeutic touch. After my massage I was able to partake in some of the amenities like the sauna, and shower. One the showers apparently works as a steam room, but I was unable to figure that out. I wasn't aware of the spa hours and stayed past closing time (which I learned after the fact, opppsss!!!!). The staff never said anything and graciously allowed me to finish my spa experience. My only complaint is that the sauna and shower never got hot and there are other spas in town that offer more amenities at a comparable price. That being said, I will return because the staff were honestly amazing.

My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

I've used spa services for over 2 years and highly recommend it! Everyone on staff is very…read morefriendly, professional and helpful. It is a very peaceful and serene environment! I have chronic neck and shoulder injuries, and at each visit, the massage therapist inquires about how I've been doing and is attentive and very knowledgeable about how to pinpoint any special areas of soreness/pain. I've been very pleased with the massage services. They've also got some great items for sale in their boutique!

I had a bit of a mixed experience initially, but the way it was handled completely won me over…read more One of my treatments didn't go as expected and caused very visible irritation on my face that lasted about a week. However, Kara, the manager, went truly above and beyond to make things right. She followed up multiple times without me ever needing to reach out, and her level of care and professionalism was exceptional. It's the kind of customer service you rarely see anymore, and I was so impressed. I also had a facial with Madison that was absolutely amazing. So relaxing and my skin looked and felt refreshed, hydrated, and glowing afterward. Because of how thoughtfully everything was handled and the overall experience, I would absolutely return and highly recommend this spa.

What a great find!!! Laura is wonderful!! Seriously, the best massage I've had in years!!…read more I booked the relaxing massage with stones online; which was easy. You pick a massage and you can add on extras like the stones etc. There are packages you can choose from too. Laura was professional, welcoming and friendly. Her place has a very comfortable feeling. After my best ever massage, I purchased the 'buy 3 get 1 free'! Laura created my own personal package which I can schedule myself online. The place is a bit tricky to find, as google maps was incorrect. It took me to a shopping center, which is incorrect. This place is off Franklin on the right in a complex of small brick office type buildings. Find the sign that says 'courtyard 3'. Her place is on an end and upstairs. Love supporting small owned businesses.

Site was peaceful and professional attended to my requests. Generated great value. All employees…read moreare client centered

I just had the best massage experience ever!!! I received a giftcard for my birthday and scheduled…read morethe 2 hour treatment with Alison!!! It included everything- massage, hot stones, oil, hand and foot treatments and a sugar scrub. Can't wait to come back-HIGHLY RECOMMEND!!!

my daughter and o visited today for a pre graduation treat. This was her first massage and it was…read morewonderful for her. i enjoyed every minute of my massage and good for the sole. my daughter got a massage and facial. my daughter is planning to stay here after graduation so we will definitely plan this another time I come to visit. Thank you so much.

Salon Pure Lux was recommended to me by a friend who used to come here when she lived in Knoxville…read more She specifically recommended Mira, but Mira didn't have enough time available on the day I wanted to come in, so she suggested I book with Amber C. instead ~ and I'm happy that I did! Amber was the absolute sweetest and made me feel welcome from the moment I arrived. She's a hardworking mom of 2 little kids, and beyond being incredibly open and kind, what impressed me most was how genuinely passionate she is about what she does. You can immediately tell when someone truly enjoys their work. She even told me how much she loves working at Salon Pure Lux and that the only way she'd ever leave is if she retires from doing hair. That says so much about the atmosphere and culture of the salon! I also loved the products they use, especially Oribe ~ the scent is absolutely amazing. The pricing was very reasonable, especially compared with what I'm used to paying in Tampa. Such a good experience all around. If I lived in Knoxville, I would probably make this my regular salon. I'll definitely be back the next time I'm in town!

I have been a loyal Pure Lux customer for years and have generally been very happy with the…read moreservices I've received, which is why this experience was so disappointing. I recently had a haircut and, after living with it for about a week, realized I would like a small adjustment. I simply wanted someone to run thinning shears through the bottom of my hair--a quick touch-up that would likely take only a couple of minutes. When I called, Kelly answered the phone and was dismissive, telling me no one had time to help. When I called back to ask for a manager's name, her attitude changed and she suddenly seemed more willing to help, but it did not feel genuine. I was repeatedly told that everyone was booked, despite my request being very minor. What disappointed me most was the lack of customer service and willingness to accommodate a long-time client. I wasn't asking for a new appointment or a lengthy correction--just a quick adjustment following a recent haircut. I would have expected a salon of this caliber, especially with directors such as Amy on staff, to make more of an effort to ensure customer satisfaction. I have always enjoyed Pure Lux and hope this feedback is taken constructively, but this experience left me feeling undervalued as a loyal customer testing out the salon.

My Husband had surprised me with a Couple Full Body Massage, and can I just say... "WOW"…read more We had 90 minutes to just relax, decompress, and soak up Tranquility here with Tom and Mary! Absolutely LOVED enjoying my Husbands' company in a Quiet, Non Stressful Massage. Plenty of Parking too! When we first came in, we were a little nervous because we both had Never been to one of these things before. So we didn't really know what to do, or to expect. We got ready, and Tom and Mary came in. I'm currently pregnant so they DID make accommodations for me (they want you to lay on your belly) they give you support pillows until you're "just right". It was hard to tell my Body to relax considering a stranger was touching me. Lol. But after about 10-20 minutes in, I was able to calm fully down and relax. They massaged everywhere. Got all my Muscle Knots in my back and neck out. She also massaged my Calves- Which was AMAZING (which are running rampant with leg cramps right now due to pregnancy. Haha!) The hand and foot massage were absolutely Spectacular. So firm and yet gentle at the same time! The bathrooms and rooms were super clean!! It smelled fresh and organic there, my Husband and I really liked the experience. THE HOT ROCKS MADE ME DROOL HAHAHA!! Mary was very professional with asking if I was okay with it before proceeding. My Husband and I were so relaxed that when we were talking later on about it, he had mentioned that he actually fell asleep towards the end for 5-10 minutes... I laughed because I did too! 10/10 would Completely recommend. The head massage was also great. The whole thing... I cannot brag on this place enough! Great people, Great atmosphere! They got us out in time for us to pick up the little guy from the sitter, so they're very punctual. As business owners and parents... WE APPRECIATE THAT!! Thank you so much Mary and Tom! Thanks so much! -The Kanevski's

Great service and price, highly recommend. Hours and location are very convenient. Massage…read moretherapists are experienced and skilled.

You can no longer request a particular therapist, they implemented a rotation program and have now…read morelost a loyal customer. The therapist I saw was not good at all which explains the rotation program, this is a big mistake.

My mom and I got a foot massage and it was phenomenal!! Very clean, pleasant staff, and amazing…read morefoot massage. We had it earlier this morning and we're still talking about how lovely it was. Don't hesitate to come here!!

The receptionist Misty was super helpful as this was my first time there…read more Steffi gave me possibly the best massage I've ever had.

It was a great massage and great environment. I've heard…read morethere is a woman there that walks on your back great for deep tissue I'll try her next time I'm not sure of her name though

We joined the adjacent health club and we dont have anything but great things to say about it so…read morenaturally I was thrilled when they opened a health Spa. Their hydromassages were a novelty to me but once I tried I bought a package. They have all kinds of facials and peelings. Their mani pedis are great quality. Their prices are good. Also the spa personnel and the installations display the same level of quality as in the gym.

Love the location especially across from Ft Sanders Health and Fitness. Elizabeth is really good at…read moremanicures and pedicures but hard to get an appointment with she stays booked. Love that they do Dazzle on manicures it's a lot better for your nails and last a long time. Love to that you don't tip!