My oil change experience was great. Went in got my oil change with no problems. Recommendations were made, but not forced.

I have to laugh at the name of this business because my experience was the opposite. They quoted us over $1000 for a fix that we ended up getting for less than half at another shop. read more

My Nissan picked up a wobble on the two front tires, whenever I accelerated to 50 MPH, usually on the Freeway. Jiffy Lube said it was my CV Boots that were leaking, and it would cost me $1,000 to replace. I took my car over to Honest - 1 Auto, where the Owner, Mike, laughed and said all it needed was to be Balanced and Aligned. I left my car with him and went about my day. By 3pm, they called and said it was ready. When I arrived, I asked the mechanic if he took the car around the block to verify that the "wobble" was indeed gone? He said no, he didn't think that was necessary? You guessed it -- Wobble still there! Oh, that and the car now pulled to the right. (sigh) Over to Les Schwab, where they fixed my broken CV Axle - both the right & left pieces - for a total of $475. I went back to Honest 1 and showed them my Repair Receipt from Les Schwab and asked them to refund me the $100.00 I paid for a bogus Balance & Alignment, or else I'd publish this Review. They all laughed and said that no one reads these reviews anyway. Let the Buyer Beware, Honest 1 Auto isn't the place to go if you need your car fixed right...! read more

I have been going here for many years. Mike is great and so helpful. The whole team is knowledgeable and professional and puts me at ease. They prices are very reasonable. They welcome you like family/friends and work with you to come up with timeline for repairs. I have never had a bad experience. I love that I can work while waiting. The reception area is clean and quiet. We will bring our cars here as long as they are open. I recommend to everyone read more

Trust the reviews, go somewhere else. They told us to fix our 2019 car it would be $2,600 then they proceeded to pull a part out that they couldn't get back together correctly and wanted an additional $3,000 bringing the total to $5,600 when there was no warning that this may happen when they fixed it. We took to our normal shop and they fixed for much cheaper. read more

This place is Mike is a dip shit who doesnt know what he is talking about. Honest 1 care, only wants to break your vehicle an not repair what you asked for to get more $ out of yall. Don't go here! All they will do is scream & get rowdy with you for their negligence when you confront them. Also, if you're a woman, STAY CLEAR! They'll harass & scare you into believing their bullshit. $400 for an oil change? Gtfo! Bunch of goofy ass mechanics who dont know shit. read more

took my 70s Landcruiser in to repair a clutch problem, oil leak and gas gauge that wasn't working. they found a bunch of other issues to the tune of line $3K+ which i had them do, only to get home and guess what? the gas gauge still wasn't working and it was still leaking oil! I brought it back and they said they'd replaced the gas gauge (but obviously didn't test it) so needed to order a new one, and said they'd replaced some gaskets that would cause the leak. eventually got the gas gauge replaced again which seems to work but when I got home it was still leaking . so they charged me more $ to replace the "other areas that could be causing the leak." guess what? after 3-4 attempts the leak was never fixed once and when I sent an email and picture to the owner Mike to tell them they never fixed the leak and asking they fix it as I already paid to have that fixed he says they can't do work for free and that they'd have to charge me for any other work they do. No accountability for the work the said they did that was never fixed. Unless you just want to keep donating money to an auto shop and keep the same issues unfixed; I recommend you stay far away from this place! read more

I am a 10 year customer. Michael Hadley, Store Manager, and Trevor Stephen, Service Manager, are friendly, courteous, and highly knowledgeable. Their service explanations are clear, accurate, and state the benefit of the service. They relate to their customers on a personal level while delivering professional, honest service. If you have service needs, this team is the best you can find!! Rick Stockton read more

I waited 2.5 hours for a 21 point inspection. All they did was look underneath the car visually to diagnose. They quoted me $611 for breaks and rotors, which are 3 weeks old on my car. They missed 2 major issues under my hood which shows they did not look. The man at the front desk has a shirt temper also. I highly recommend avoiding this place. Mechanics should not be able to lie to your face. Had they spent the time to actually diagnose all the problems I would have dropped $500 no problem. read more

My car got broken into while at honest1clackamas location. I'm sharing my experience because I wouldn't want anyone to have to go through what we have with this company. This is just the cherry on top of a shit pie. I took my car in beginning of July and they said my computer was the issue so I need a new one. Unfortunately ford does not make new ones for my year. It has to be rebuilt and the only company that rebuilds them they have had issues with and that was our only option. Very long story short. They charged us for a rebuilt computer the car was in and out of the shop the bill totaled up $2941dollars in repairs. I called the company Cardone to ask about the warranty they have on the rebuilt computer to find out they ran a test on the computer and it was fine they sent it back with notes saying they didn't repair it at all. I found this out on Friday later that day they called to tell me my car got broken into and they are not responsible for any theft or damage in their parking lot. Mike from Honest 1 was extremely rude every time he spoke to me. I went to pick up my car and ask him why he charged us for a rebuilt computer when it was not rebuilt. He raised his voice and would not let me speak or ask questions. He pushed blame onto Cardone. I left with my car in worse condition and zero accountability or effort to try to fix what was going on. He lied about making a police report as well. Police report was filed on my end and a civil suit will follow. DONT TAKE USE HONEST 1 in Clackmas they are not honest and they have zero theft protection around their business no fences or security. read more

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please believe these low ratings!!! unbelievable how this place, particularly Trevor Stephen (Service Manager), treats potential customers. called them about working on a car they had previously serviced, he condescended, interrupted, and talked over me for minutes before hanging up on me when i said he was being rude. called back to get my question answered and he acted like i was the problem! yikes! wouldn't go near this place no matter how good their work is. lots of great options in the area! read more

Mike Hadley, the manager is very rude. He is extremely DISRESPECTFUL and will blame you for any miscommunication. Mike is insensitive and speaks over you. Instead of apologizing for something I was clearly frustrated about, he just shut down the conversation and hung up the phone. He kept blaming me, implying I am a liar, and arguing with me for more than 10 minutes. Look at the google reviews too and the responses to all the unhappy customers. Those responses he gave will show you his character and exactly how he sounded with me over the phone. He doesn't know how to talk to customers. He is very manipulative and aggressive. I have never had any experience like it. I am still so mad about it because he kept saying "I don't like my customers playing games." like wtf that's how you speak to your customers. Then he said "I am done with this conversation." and hung up. All I needed was an acknowledgment of your mistakes and to sincerely apologize. ABSOLUTE SHIT CUSTOMER SERVICE. read more

I don't even know where to begin with this location. I've been going to their Aloha location for the last year, they've serviced two of my vehicles and I have a third and needed an oil change, I just needed an oil change. I purchased their VIP cards. They're great and have never had an issue until today. With MIKE at this location. I've always used two oils changes on the VIP card for my cars, no issue. Well Mike said hold my beer. This is my first time at this location and WILL BE MY LAST! We just moved to this area and well, thanks but no thanks. He refused to use two oil changes, said it wasn't his problem he likes to get big and loud too be careful around this one. I felt threatened, I got defensive. I said you have to understand from a customers perspective that this is wrong I've been coming to them for over a year no issues. He said not his problem, not his rules it's the owners. He shut it down, no problem solving or any customer service whatsoever. He just likes to get louder and speak over you. I waited over a week for this appointment. Full transparency, I called him a f****** A***** on the way out. Following this terrible event. I called my beaverton location talked to Richard. He said the owner told them they could use two. And that Mike was wrong. He apologized and said I could come there but I couldn't make it out to beaverton. I then called their Milwaukie location talked to Scott the manager. Awesome guy, understanding and again confirmed that Mike was wrong and in the wrong. I'm well invested in honest 1 auto care. I believe their business model and values is why I was a loyal customer to them. Mike does not reflect, at all. The values of honest 1. We all have bad days. But that was completely unacceptable. I will never come back to this location. Thanks to Scott and Richard for their empathy and support. You're truly why I will remain with honest 1 just not a customer of the Gladstone location. Cheers to you guys. While I don't get my car serviced today, Scott at the Milwaukie branch will handle my car tomorrow. Deep breaths. Makin lemonade. I had my appointment at 2pm I got Mikes card, which is actually the store manager, unfortunately I do not recall the mans name. Mike the store manager replied. Leadership is top down. I owned my part. I wasn't kicked out. You're poor treatment of your customer is why I left. You're in the wrong. And when management can't take ownership. You're as guilty and disgusting as they come. Your staff reflect your poor leadership. Best of luck! Xoxo read more

Honest-1 Auto Care - Leadership is top down Ownership of your staffs behavior is essential. I owned my part. You can't acknowledge that your staff were wrong - Auto Repair Near Me - Clackamas, Oregon

I was a customer for a simple oil change and a complimentary inspection. After your technician was done with my car, he left an odor of cigarettes in my car. It gets worse after this. I drove off and shortly after a minute down the street, I heard a loud scraping under my car and pulled over to the side of the road. I went out and looked under my car and saw that my lower engine cover was scraping the ground! So the technician failed to secure my cover back on after removing it for the oil change. So I called Honest1Clackamas and told them about it. Luckily, I think it was James, one of your technicians, who drove over maybe 25 minutes later (even though I was only 2 minutes down the road) and zip-tied it up enough for me to drive back to the shop again (there was still scraping so he didn't even secure it properly). But man he was saying how "I'm tired of cleaning up after the new guy's mistakes. This may be his last." Now I felt bad because this shops employee didn't show support for the new guy. Now when I went back to the shop, I heard James yelling at the technician about the mess-up. I think overheard the technician defending himself saying that there was a missing bolt already. Whether or not if there was already a bolt missing or not, them installing a bolt in there for that part would have prevented all of this damage and time wasted for both parties. What they did to temporarily fix it was using more zip ties to keep it up, leaving me with a damaged and scraped/bent up lower engine cover of which I inspected when I went home. I emailed the manager and hoped that he would fix this mistake by ordering the replacement part for me so that I can reliably fix it myself. But unfortunately, he has not responded at all. read more

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Very poor customer service. Had an appointment for 5 pm and ask about the free 21 point inspection, Janet the customer service rep at the desk was too concerned about leaving at 6. I was told by her that even if we do the 21 point service you are not going to get anything fixed so we are not going to do it. If they offer the inspection they should honor it. Up to this point we have had good service but, due to Janet's poor attitude towards none native English speakers and her concern about her hours we will not be going to this shop nor recommending it to others. spend your money elsewhere! To bad, I can't give negative stars. read more

Made an online appointment and was given a confirmation email. Showed up and they had no record of my appointment. Asked me to wait 2 hours until someone was available to change my oil. Left and won't return. read more

They are not very organized in their quest to maintain good business relationships. I asked if they had any "specials" going on for an oil change when on the phone with them making an appointment. Trevor said "no", just what is on the website, which was $49.95. Yet, at the time there was a current coupon for $39.95 for the exact same service that was available in their free flyer, "Buy Local", which the man could have mentioned, but didn't. read more

Just called to check pricing for a transmission fluid change and told the mechanic that mine is sealed. He then continued to tell me I don't need to change it because it's sealed and I corrected him because my own car is giving me a notice that I need to change it. He then changed his answer really quick and told me that they do in fact do sealed transmission changes. Get mechanics that actually know what they're talking about please, I definitely won't be going here. read more

Arrived here at 8am opening the only employee at the shop was a nice guy by the name of Trevor. Soon as I walked in it was clear he had his hands full with multiple different things. He was still very polite and helpful regardless of being the only person at the shop. My oil was still changed out in under 30-40 minutes. It's always nice to see people that work day shift hours can still be happy and professional. I've always liked getting my oil changed here but now I know I can come here in the morning before work anytime. If you live in the Clackamas area come here!!! read more

Took my car in for a tire rotation and oil change, and was told my oil case gasket thingey is leaking. Normally I would say, "LIAR!" and run, but I knew it was true because there was a puddle of oil under my car all the time and I've already had the head gasket replaced. They fixed it same day, quickly, with no fuss, and since then, no more oil leaks! Yay! This does seem like an honest place. read more

I will start this review by saying that this business will really frustrate you if you are a busy person who is short on time. Nearly two years ago a man came to our door selling a car care package including several free oil changes and many other items for a very low discounted price so my fiancee decided to purchase the package. What a mistake this has been. So far we have used 6 of the oil changes and made appointment for all of them. The LEAST amount of time it has taken them was 45 minutes but has averaged 1 hour! FOR AN OIL CHANGE! Words can't begin to describe how frustrating this has been for us. During the first couple oil changes we had done they did other small inspections finding faults with items on the vehicle that were known to be PROBLEM FREE! ALSO on one occasion I drove all the way home to find my oil cap missing and the funnel still in the filler hole. The one positive thing I can add is that they are usually friendly but have NEVER apologized for wasting my time. read more

Not going back here. (Had a check engine light and turned out to be coilpack issue) 1. They offer a coupon special for free Check Engine Light but still ended up charging me 100.00 for diagnostics. 2. They quoted me DOUBLE the cost of the same repair at the dealership 3. They scoffed at me for taking the dealer's quote(which turned out great BTW) 4. They tried to push extra $400 of services that were also unneeded. - if you are desperate for a Sunday appt. that would be a only reason to consider Honest 1 - at least this location. read more

I have taken my car to Honest-1 for over a year for oil changes and minor repairs. I will never take my car back there after this. Was told by a dealership my heater core was plugged, so I took it to Honest-1 to have the $900 repair done. They called and said it was not my heater core, but another thing (still about $900). I agreed to have the repair done. When I went in to get my car, they charged me almost $1200! Come to find out, there was an additional repair that needed to be done. They claimed they called and left me a message about it, but I never received the call. Therefore, I never agreed to have the additional work done. Yet, I was charged for it. They did take $100 off my overall total (how generous), but I will still out $200 more than I originally was told. The best part? The heater still doesn't work. read more

Please stay clear of this place. Took my truck there (was a customer for multiple years) because of a clunk noise when I backed up. They tried to convince me I needed new differential at approx $2500. Sounded fishy to me so I said no. Took it to Larry Morton in O.C - only a transmission mount at $350. And guess what Honest One replaced (at least they said they did) approx 1 year prior(for more than $350) . Also Larry said I had a bad motor mount. You guessed it Honest One (at least they said they did) replaced motor mounts same time they did the transmission mount. I called Carl and his response "why didn't you return to me to fix". I'm dumb (with this situation) but not stupid. Carl said "I will make this right". Approx 6 months later no return call or resolution. STAY CLEAR!!!! Find a real "honest" mechanic It's been +2 years and Carl still hasn't followed through on his "I will make this right". read more

Came here to get a new radiator and it was overpriced as hell. The worse thing is that after they replaced my radiator my hood latch stopped working and now I can't even open my hood. I came back to try to get that fixed and they told me that they can't get the hood open without breaking something else. So I asked for the car back and got charged 62.25 for a fucking "30 minute diagnostic" when all they did was literally fucking nothing. Honestly-trash auto care read more

My car died nearby, so I had it towed here. They weren't able to look at it immediately so I had to wait about a day for the results. After a new battery, everything was okay. Pricing here is pretty outrageous. I was charged about $280 for a checkup and a battery change, which really shouldn't be more than $200. The faceplate to my stereo was gone, so I went inside and asked if they had removed it. The answer was no, they wouldn't mess with anything like that. The clerk even ran to talk to the mechanic and said they didn't take anything off inside the car. Turns out they did remove it and it was in my glovebox. Fast-forward a month (here's where it gets juicy). My car dies again and I notice that the positive lead on my battery is extremely corroded and the plastic on the battery is charred and melted. Woah. After several jumps and opinions, I end up fixing it myself by MUSCLING the positive lead off and scrubbing it clean with a terminal cleaner solution. All is well now, but I'd sure like some sort of refund or at least acknowledgement from Honest-1 as it has only been a month and they were the last party to even open my hood before this issue came around. I called in and told the clerk what happened and was met with a slough of excuses and phrases like "we just can't take responsibility for that". He grew angry and informed me that he didn't understand how I could just assume it was his fault and that I would have to schedule another check with them to get it looked at. Please spare your dignity and don't do business with Honest-1 auto care. read more

This mechanic is so reliable and helps us out any time we have a problem. They are always super honest with us and always give us quotes before they do any work! We would never go anywhere else. read more

absolutely terrible. I brought my dodge Caravan to get a hole in the tire fixed, the heater blower replaced, and a sliding door latch cable replaced. the door didn't open from outside, only from the inside. They charged me $800. they did not fix my tire. they did not fix the blower, instead charged me $100 to tell me to take it to the dealership. And the slider door scrapes as it closes does not latch open anymore (it did before I took it in) and does not open from the inside. Never take your car here! when I complained to them they told me they would fix the door again for more money! and the lady at the counter was very rude the whole time. read more

H-1 has done all my service needs on my nissan titan for over 5 years and has been the best experience I have ever had in my life with auto repair. They truly live up to their name, "Honest". A year ago I was determined to have my pads replaced on the front, since vehicle had 75k miles on it. Rather than just take my money, H-1 told me that professionally they were not comfortable replacing the pads at that time (not needed yet). On another occasion I asked them to fix an issue with my AC, knowing that it would be rather expensive. Again, rather than just take my money, they spend the time to research issue and discovered nissan had an extended warranty on the issue. Nissan dealer was shocked I was aware of this extended warranty (not a recall). Saved me $3k If you want the best , H-1 Clackamas is it, IMHO.. read more

The front desk guys are always so nice, really great customer service! Prices are reasonable and their work is phenomenal. This is why I keep going there. read more

I won't take my car anywhere else! No matter how big or small my needs are I know I can count on this shop. I know I won't get the run around. They are quick and friendly and have the most comfortable waiting area! Highly recommended! read more

About one year ago, I moved to the Clackamas area and was in search for a car mechanic for my 180+ thousand mile car that I hold dear. After checking a few places and getting referrals from locals, I chose Honest-1 Auto Care in Clackamas. I have been very pleased with their service, their recommended future service needs for my car, their customer service, their promptness and just about everything they represent. I have a short list of items I need to have serviced on my car and with their help in setting the priorities, WE will get them completed in 2016! Thank you Honest-! Auto and have a Merry Christmas and great 2016. Linda Garland read more

Thanks Mike and Janet for the consistent and always phenomenal service. I can always count on you guys going above and beyond.

Took my car in for motor mount, got my car back in an even worse condition. Set an appointment to check their work to make sure they didn't just simply miss something and they told me they had to charge me a diagnostic fee of 220 dollars to check. I said hell no, obviously, got an appointment to check their work and come to find out all they did to check it was drive it around and tell me what I know and blame me for going with the aftermarket part. On top of that, I originally went to the Milwaukie location and they quoted me 70 for the mount and then this location I ended up going to charged me 170 for the part. Dishonest and shady. Very highly recommend staying away from these scrubs read more

Got an amazing deal on Groupon for oil changes, rotations etc. came to Honest Auto care. Great customer service. Friendly people, welcoming, funny, knowledgeable. There is even a play area for my son to entertain himself! Wonderful place I trust with both of our cars. read more

I have had my car there a few times now and Trevor does a great job of making sure everything is right and back to normal! He's polite on the phone and also in person! Has always done a fantastic job on my car! read more

I am sorry to say but this place has been less than honest... I had a problem with my water pump, took it in and got it fixed. Well, at least I thought so! After 3 different attempts and 2 different water pumps, we finally may have rectified the situation. Problem: Instead of taking care of it each time the new ones crapped out, they charged me each time and said that they had to do further testing to see what was wrong. I guess I didn't anticipate paying 3 different times for one stupid thing to be fixed. I do not recommend them to someone looking to get their car fixed right ther first time. read more

Honest one. Only if honest means lying, cheating, and not doing what they are supposed yet charging a ton of money anyway.

Couldn't have been a better place to do business. Had my envoy's oil changed, tires rotated and alignment and was in and out in about two hours. Once the car was inspected, it was shown that I had some tie rods that were going to need replaced, BUT not needed right now. Also made me aware of some minor issues that we are going to keep our eyes on. If you are looking to purchase a used vehicle, have these guys check it!! If you want great service for your current vehicle, it'd be a wise decision to go see these folks. By the way, all that work and left paying less than I thought I would. Just around 150 dollars!! Going to be back in a couple of weeks to get it tuned now!! Thanks to all!! read more

Dishonest Auto Care. Charged me over $350 to do my spark plug which the mechanic didn't even put in correctly. Charged me extra for some cheap ass spark plugs. I had problems with my spark plugs right away. They said i had warranty that would cover any problems I have. So i called and said my engine is misfiring and my acceleration is slow, and they front desk lady says that's not my spark plugs. LOL. They don't know anything about cars. I had to go to another mechanic and paid half the price. Trust me. Do not go here. They will try to rip you off. WORST MECHANIC EVER!!!!!!!!!! read more