I so wish I wasn't having this experience right now. After 3 phone calls from my mother to the…read moreservice department and an $800 service for gas fumes, she had to return the car again. When she returned it, she was told that she never mentioned the gas fumes and that they had serviced everything else on the car. This is a blatant lie. When she picked her car up from the service team on Friday July 27th, she was told they couldn't find the source of the gas leak and she should "thoroughly wipe her gas cap." Thankfully, she brought it back Monday on her lunch break, where she left it. No one bothered to call her, so at 4 pm she was dropped off after work. The service manager informed her if she kept driving her car it would explode, as he had just dropped the gas tank 20 minutes prior (4 hours after having the car there). They sent a woman home with a car pouring gasoline out over exhaust pipes, claimed she had never reported the gas smell, and refused to negotiate the price, a payment plan, or accept responsibility for the bad work they had done and their disregard for her safety. They had every opportunity to show a customer of 10 years, who purchased her vehicle from Howard Bentley new and service with only their team, that they would rectify their reckless negligence. Instead, they stood stone cold to an elderly woman sobbing as they took the last of her savings. Needless to say, we will be purchasing our next vehicle from another dealer and filing a complaint with the BBB. I think there are good, honest service departments in Marshall county. C&R Automotive and B's Express Lube have stellar reviews and show good service to every customer. This is just another example of sending a naive woman to a dealership under the expectation that a dealership can be trusted based on the name it represents.

Harassment! And if they don't stop I'm going to sue! Someone…read moreaccidentally put in my number that I was looking for a car, I'm not. I explained to them it was a mistake and please stop calling but they call all the time. I have requested to be take off the call list, I texted them to stop and the keep going... Don't trust these people with your phone number. I'm at work with clients and getting annoying calls that don't stop.

Awesome car buying experience. My sales person, Clay, was helpful and great at communicating. Will…read moredefinitely use them the next time I need a car. Great price for the used car as well.

Sand Mountain was awesome. More importantly David and Joey were awesome as well as any other staff…read moreI interacted with. My girlfriend and I had an AWFUL experience with the local dealer (Bill Penney Toyota) and an awful experience when we bought my girlfriends RAV4 at Charles Maund Toyota in Austin, Tx so we drove about an hour to get the truck. From the day we ordered it to the day we picked it up there was a great line of communication and I never felt pressured. I am big on customer service so I feel like I'm often hard to please in that way but David and Joey blew me away. I will refer any and everybody I can to Sand Mountain. I was going to try to find a dealer closer to me for service but I honestly think I'll just have to take the drive because Sand Mountain seems to be run so much better than any dealer I have been to. (Including when I worked in the parts department for a Ford dealer) I would like for the whole dealer to get some recognition. You have a customer for life.

New dealership with lots of growing potential. Came to visit Albertville from Athens to see what…read morethey had to offer and this smaller dealership was like a hidden gem compared to the rest in its area. Bryan first came out and greeted us, I didn't feel pushed or pressured to do anything but I was curious about a vehicle they had. I got to test drive it and inspect it, guy was honest and laid back. Decided to purchase the vehicle and the financing guy, Logan, was just the same way. Chill, laid back, and didn't try selling me any unnecessary stuff. I was also promised a window replacement for the car and a minor code fix from the engine light. Both were fixed the following week as promised with no extra cost to me, as promised. All in all, good dealership, they kept their promise, and I just wished I got to meet the owner that day to thank him for the great experience. I'm now a proud owner of a mustang GT 5.0. Wish more dealerships were like this one!

From the owner: Bill has been in the automobile business for 25 years. In 2001 Bill started wholesaling cars. He…read moresuccessfully ran the wholesale operation and a trucking business for many years. Bill Hancock's experience in the automobile industry includes owning a clean-up shop, being a mechanic, selling and general manager of at a retail lot, car hauling, and wholesaling cars to retail dealers.

I would not buy from them.. They sold me a truck that we not fully serviced. I have had a oil leak…read more.. Fixed it and now have another one.. My fuel filters were loose and leaked.. Had to put new headlights on the Truck... I pd too much for the truck and that is on me. They did not show me how to work everything on the truck Really don't think he new.. Not happy with the truck and will NOT own another ram or buy anything from this dealer... This ram was not fully checked out by this dealer like they said... They saw a sucker and jumped on it...would not buy anything new or used by them

Very friendly and courteous service. I had a couple of recalls to get taken care of and they…read moretreated me like I had bought my truck there. Great service should be a universal goal at all businesses, I went there for one reason but I might be back soon for another when I need a new Diesel!

Purchased a new vehicle from this team last week. It was an unexpected decision yet the team…read morelistened to my wants/needs and got me the car I had been hoping for! Mr Randy took the time to learn about my needs in a vehicle and was also open to sharing about his family and his passion behind finding that right fit for his customers. I appreciate the relationship created with the customer! Bill was a wonderful added support with the addition of programming my smart technology and assisting along the way! He was courteous and very professional. The finance manager (John?) was clear in explaining all of the offerings and getting me the best package for my business. He was honest and very efficient for timing. Very excited to have my new ride!! Thank you Ford Team!!

Everyone was extremely personable and very helpful. I feel like we got a great deal on a fantastic…read moretruck. Thanks to our salesman Jeremy, finance Jim and Mr Baugh for making it a very smooth transaction.

I wouldn't buy them again if someone paid me. I bought my…read moretruck cash from them 1/14/2025. I paid in cash with the promise of the title being to me within 2-3 weeks. Fast forward it is4/9/2025, I still don't have the title to my truck that I bought 100% outright in cash. They have told me multiple times, it's out of our hands and they are still waiting. Why would you sell a vehicle in which you are unable to provide documentation for it. I have bought many vehicles from multiple dealerships and never had to wait over 3 weeks. This is unprofessional and just plain incompetent. I'm still waiting on title and it's still on HOLD awaiting there documents. I did everything on my side day 1. So before you buy from them. Just go somewhere else and find a better deal... along side honesty. My truck also had issues they failed to mention anywhere and wouldn't budget a dollar. I bought it just for the truck and that's it. Also your deposit is useless, 2 days hold but they don't tell you that till after you place it. I had to drive all the way out on a weekday at 8pm...

From the owner: Family-Owned, Family-Operated, Best Prices, Honest, Customer Care…read more Products: Used Cars, Used Trucks, Used Work Trucks, 4x4s, Four Wheel Drive, Diesel Trucks. Services: Used Car Sales, Used Truck Sales, Used Work Truck Sales, Trades, Delivery, Estimates, Quotes, Financing Available, Vehicle Warranties. Brands: Ford, Chevy, Dodge, Toyota. Location Facts: Located beside the John Deere store

Carson helped us get one very easy an round our price he's a great salesman and nice guyread more

I found a 2012 GMC Sierra in their inventory listed for $26,995. In person you can see where the…read morerear frame was worked and a couple other things still present from the crash. I used Carfax and it showed a total loss and salvaged vehicle. The vehicle was purchased at auction from Copart. Copart shows damage pictures from the rear. The retail book value listed by Carfax is $22,930. The Kelly Blue Book Value had the retail price point in the high $25,000 for a truck that was never crashed much less a total loss and salvaged vehicle. I read reviews on their website that say they are a completely transparent dealership. I went to the dealership and spoke with a salesman. I drove the vehicle to Autozone to have the systems checked. Everything was fine besides the alternator, it showed a failure. The dealership had their shop check and said it was working normally. While talking with the salesman I was told we are transparent and I said you showed me the repair list which wasn't fitted correctly to the page and he said it was the secretary's fault. I asked for the invoice to show where they purchased the vehicle from auction and told him I saw where it was bought for $10,700. The salesman refused to provide this information and asked how I knew this information. I told him it is public auction you just need to be a member of Copart to bid. The salesman said the owner finds these vehicles and falls in love with them and won't move on price much. I said that's a problem if you are trying to sell cars. The salesman stated he would have sold the car an hour and a half ago at $23,500. I told the salesman I worked for a franchise dealership before and failing to show the invoice was not complete transparency. The vehicle is considered common, not a collector and is being sold over fair market value. I checked and all their truck inventory is over fair market value. I did not purchase due to the lack of transparency and the vehicle being severely overpriced.

A1 dealer makes you feel at home. Wonderful, quick experience. Buying our new Pathfinder. They…read moredidn't have what we wanted, but they got it the next day. Beautiful two-tone white. Thanks Jason for everything you guys done . . Ron and Fran.

We had an exceptional experience at this dealership with J. Mason Ray. Our credit scores took a…read morehit the last couple years due to a disability and he never treated us like we were less than. In fact, we were treated as if credit and money issues were no problem. We feel this is important because we have been to other places that have made us feel like less than. The customer service was exceptional and Mr. Ray gave us his undivided attention regardless of what was happening elsewhere. We are happy with our new car and we look forward to upgrading in a few years with the dealership! Mike & Mandy Lager

I had to evacuate south Florida to north Alabama due to hurricane Irma. My family is originally…read morefrom the Marshall County area and they want wanted to spend time extra time home and I needed to get back to work. I went here to rent a car because I had booked a flight out of Atlanta. While doing all the paperwork the girl behind the counter asked me what brought me to town and I explained the situation. When I got ready to pay she had giving me generous discount and told me she was really sorry about me situation and wished me well. First glass!

Just wanted to say was going to give less than a star if I could until I met Justin R in the…read morehuntsville airport. What an asset of an employee! I would love to have him on my team, was polite, helped us, and just went over the top when he didn't have to not just for us. Was just such a great employee he saved face of this company that day lucky to have someone that professional and knowledgeable and just all around kind on your team!