We've been Chase Customers for quite some time and continued to use Chase, when we migrated to…read moreFlorida. I can't begin to tell you how elated we were to learn that Chase was available to us in Charlotte. Apparently, Chase seems to be growing/expanding rather rapidly within the Charlotte area. Staff at this Park Row location are incredible courteous, patient, energetic and polite. Everyone has a great attitude! Bankers are truly on top of things and we have never felt pressured into doing things with our money that we don't feel comfortable with. This is truly a beautiful and safe location. I really appreciated the holiday display of the Menorah - made me feel so welcomed. The Bank's Vestibule contains the "Smart ATM's" - which dispense various denominations of US Cash; this can be very helpful; - Unfortunately - for obvious safety reasons - the Vestibule is only open during normal banking hours. I guess they want to avoid homeless and "Undesirables" sleeping inside the vestibule. No worries, there is a well-lighted drive up ATM where you can conduct virtually all your banking. Again - I'm very impressed with the friendly folks that are working at this location. The Park Row location is the closest Chase to our home (City Park).

​I moved home from Houston in 1983 and through a series of buyouts, I ended up with Wachovia Bank…read morethat later got bought out by First Union but kept Wachovia's name for reasons I won't name and then Wells Fargo later bought it. So, I have been there a long long time. At some point long ago, when the rules changed, I was grandfathered in for a free safety deposit box. But then when the branch that I banked at closed, after a couple years the new location decided to start charging me for the safety deposit box because I changed the location of my safety deposit box, and I might add NOT through a choice of my own. And even the reduced $25 fee was too high but when I complained online somewhere they did reimburse me for it but I don't know what they're going to do next time the annual fee rolls around and if they will charge me the full fee because I was never once told that the grandfather clause was rescinded! I was clearly told they were charging me because I changed the location of my safety deposit box! And then they decided to start charging $30 to get 60 checks and an additional somewhere around $15 for shipping and handling so I could no longer afford that. And then without even asking or telling me, they changed me to Everyday Banking because I could no longer maintain their minimum daily balance of $1,500. I am retired. And now all of a sudden because I can't maintain a $1,500 daily balance, they will start charging me $15 a month for my checking account. I can't afford them anymore.

Had three payments taken form my account related to an Advert on Apple iPhone, total rip off,…read more$95.66. never received any goods or services, the web site is "https://furvista.com". Complained to WFB, had a temporary credit given, I sent them the web page attached, I have never received any goods or communication from https://furvista.com. Supplied them with website, Advised not to use the site because it was a scam site, Sent this to WFB. Today I am told as a more than decade customer, the on-site sent the goods. I understand that every year WFB & BoA compete for the "Biggest Turd in The Sewer" WFB are certainly the biggest turd this year. Perhaps the "Claims assistance service is the Scam site." They are certainly not interested in their customer, I should have used Amex for the advert on iPhone. With Amex there is NO messing about.

A great bank with reasonable rates. I had the pleasure of opening a business account while in…read moreCharlotte and they were able to accommodate me opening a business account especially during the pandemic. Customer service friendly and always clean. Visiting a bank teller is very quick and you'll be out in and out in no time however when you sign your name on the clipboard to see a banker it does take longer than 30 minutes.

I walked into TD Bank only to that there's a new way of banking. The manager (Ryan) asks you what…read moreyou need then you take a seat in the "Lounge" waiting area (instead of waiting on a line). Once a banker becomes available you go to the Pod for a seat and they are also seated. So this Personalized banking is in place, because all of the bankers are trained to take care of your needs. Matt took care of me today and he was very efficient. This is still my favorite Charlotte branch.

Amazing free financial seminars. Beverly and Dominique were very informative and helpful. I trust…read morethis bank with navigating my journey getting out of debt and financial freedom. Thanks Beverly and Dominique.

WARNING!! First Citizens Bank website is NOT secure! I tried to log in to my account on my…read morelaptop. The site asked for User ID and Password. I entered this and then it asked for my phone number. I entered my phone number and a message popped up saying "we are calling you. Answer your phone." I was getting a call from Glendora, California. I answered and a man with a strong accent said he was calling from bank security about suspicious activity in my account. I hung up and called my closest branch and told them what happened. They told me to bring my laptop to the branch to show them my log in screen. I carry my laptop to the branch but it showed no internet connection. They said they don't have WI Fi! Why did they have me bring my laptop in? They then said I need to take the laptop to Best Buy to clean it. They locked me out of my account. I drove to Best Buy and the young woman said that it would be $250 to clean my two week old laptop but after hearing what happened, she said this is totally the fault of the bank for not keeping their log in screen secure. I called the branch and was told they would call me back. No call. The customer service number tells me they cannot let me access my account until I have my laptop cleaned. THEN, my phone rings and it is Glendora again. I told the man that my branch is working on the problem. He became very hostile and said "Your branch can do nothing! We are Headquarters! We control your account!" I hung up. So, I cannot access my account because First Citizens cannot keep their login screen secure. I am NOT paying $250 to get my laptop repaired due to First Citizens incompetence!

I just had to take a moment to reach out and compliment Yvette for taking the time to call me and…read morestraighten out a payment that I processed from a wrong account while in the process of switching accounts. She caught the error while it was still pending, and saved me a lot of stress. It is rare to see a bank provide this sort of individualized customer service these days. I am incredibly grateful. My sincerest thanks for going above and beyond!!!

DO NOT WORK HERE. My partner dedicated nearly two years to…read moreSkyla Credit Union and was terminated without any real notice over something incredibly minor and frankly unreasonable. During his time there, he never called out once, consistently stepped up whenever the branch needed help, traveled to other locations on short notice, and even took on lead teller responsibilities without proper compensation. He built strong relationships with members and was the top-performing teller in his branch. Despite all of this, he was let go for being late three times -- each instance by about six minutes. There was no pattern of poor performance, no history of misconduct, and no consideration given to the overwhelming value he brought to the team and the members he served. The decision shows a complete lack of appreciation for loyalty, work ethic, and dedication. For an organization that promotes community values and member relationships, this treatment of a reliable and high-performing employee is deeply disappointing and is absolutely unethical. It sends a clear message that hard work and commitment mean very little here. Anyone considering working for Skyla Credit Union should be aware of how quickly and unfairly you can be discarded, regardless of your performance or dedication. Horrible decision made by HR department, more specifically Alicia Anderson.

Like most companies, banks prefer the rich…read more I live paycheck to paycheck, so every bank fee really counts. I mistakenly made an over withdrawal on my savings account. Although the funds were available in my checking account, the rep informed me that they cannot & would not take the funds from the checking account. Instead, they charged me $29. Imagine a bank that wanted THEIR customers to succeed... cannot recommend

Made an appointment for a notary. Waiting 15 minutes as the notary was twiddling her thumbs and…read morewalking around as her and her manager were wrapping up with a customer. Staffing is poor and service is worse. Save yourself the trouble and go to another branch.

Visited Bank of America HQ--I was impressed by their predictive analytics tools in customer service…read moreand strong adoption of digital banking platforms! I analyze data--see Gloria Y. Update: New digital signage seen on 09/12/2025.

This is a great Wells Fargo location, based upon my use of the ATM (haven't been inside the bank…read moreyet)! There are multiple ATMs on the property, one of which is completely disconnected from the bank building. It's a simple drive-thru ATM. Moves quickly! Located in Gilead Road and close to shops and restaurants. So it's super convenient to everything you might need at the time. Give them a try for your banking needs!

I stopped by to open a new account (5th one). I waited about…read more40mnts, only for the clerk to tell me that these other people who came in after me, already had an appointment. What a waste of time , would of been nice if he could of informed me sooner.

This branch goes above and beyond. Everyone in TowneBank is wonderful and provides excellent…read moreoutstanding customer service. The branch manager, Soumaya is amazing and always has my best interest at heart. I highly recommend the Carnegie branch at South Park.

This was my very first time coming to this bank. It is located right across from Southpark mall…read more It's a very nice bank, and as soon as you walk in, you are greeted by all friendly staff members. There was no line when I arrived and was immediately seen. What I needed did take a bit longer as they had to do some verifications, but everyone was patient and apologizing for the wait, which was no problem for me. They have a grand staircase right in the front and decorated already for the Christmas holidays. This was the first bank that looked upscale and gave a very different bank vibe than most of the other banks. It's definitely an experience for sure.

Stopped by the State Employees' Credit Union on Couloak Dr to make a car loan payment--super easy…read moreprocess. The bank was really clean, and the people there were so nice and helpful. I was in and out quickly. Great service all around!

Needed to make a deposit while in the Mountain Island area. Did a quick search and this location…read morecame up. There wasn't a line in the drive thru. I was in and out in less than 5 minutes. The teller was professional and assisted me to make my deposit quickly. No hassle at all. So glad there is a location tuck away in this area. I will definitely drop in again if I need to do some banking. State Employees Credit Union 10120 Couloak Dr Charlotte, NC 28216 Wednesday October 21, 2020