i am very impressed with the customer service here as well as the follow up. great job by everyone but especially Rhenee Steekley, Location Manager read more

There billing department is terrible. Can't help you with anything and even when you finally talk to a Supervisor and you think you have an issue resolved, the next month you get billed for the same issue again and have to go through the entire process again. Don't use this company. read more

I have had ongoing issues with their machines since day one and the after hours don't help with anything I'm calling tenncare and letting them know how dissatisfied I am read more

This company is too cheap to send itemized statements and bills. They want you to pay online. You do not get your account number, therefore you can't pay online. You have to search to pay a bill. It is not as if you are the customer. You have to spend time doing searches to pay a bill. You are not sure what the insurance paid nor what you are being charged for. The customer service employee I spoke with had terrible English. The prices are too high. You can order the same thing from Amazon less expensive. They also harass you for orders and to buy things you don't need. I don't recommend this company. read more

I had the pleasure of meeting with Angel, our new manager at my Smyrna location. She is truly a wonderful, professional and caring person along with Hunter who delivers my oxygen equipment needs, who is also Empathetic and sincerely cares about my needs. All this with the congenial staff at the main office I feel so safe and secure with the TLC care I receive. My humble thanks to you all. Howard Picard read more

Hometown Respiratory - Medical Supplies Near Me - Smyrna, Tennessee

Had a great customer service experience. The aptly named Angel was able to solve my problem and get me back to breathing comfortable with my CPAP. Couldn't have been happier. read more

Vicky helped me set up my new account after moving to Smyrna from Alaska. I took my machine in to my next appointment to have it digitally connected to my sleep doctor. I was told to let them know when I needed supplies (as I had a few extra on-hand to see me through my move). I made an appointment by phone. The scheduler said there was something wrong with my account, but she would fix it. Showed up for my appointment today. I was a few minutes early and was eventually called back to Vicky's office. She asked why I was there and where was my machine. I explained the reason. She said she didn't know if they had supplies for Dreamstation 2. Downhill from there. Fumbling around behind an office divider, digging through boxes for supplies . Stood up to stretch my legs and she said "you can't come back here." I told her nevermind. Cancel my account. I'll go somewhere else. Uncapable of providing customer service!!! Go somewhere else!!!! read more

I am so very frustrated with this company right now. I was having trouble getting my monthly supplies due to the order not being put into computer correctly. I asked to speak to the supervisor who called me back in a timely matter assuring me she would fix the situation and to call her back with any other complaints. So I waited another 2 weeks still no supplies. I called back the supervisor, Karen at 865-381-8633 only to get voice mail. Left a message my name number and problem. This was 5 days ago, no call back. I called the office was told by associate there that my order was over ride in one comment and deleted in another comment. I just want my monthly pillows for my mask as I am still using January's supply which is very worn and leaks. I am not one to post bad reviews immediately of a problem, however it's March and I am still using Jan. Supply. read more

They are nice enough, but poor communication and customer service. Hard to get anyone to return a call. Their billing practices are inconsistent. So, overall not a good experience. I gave up. read more

I have received an email stating that I owe this company more than 1200.00. I have called and email with not return communication. My insurance completely covers my supplies for my CPAP but after months of trying this company cannot seem to get it right and they are still billing me. Someone needs to call me to get this handled. read more

I was treated gr8 by the consultant, she explained everything very well, and made sure that both my husband and I knew what to do. showed us to take apart and put the stuff back together. Made me put my mask on and see if it fit well and said that if I couldn't handle the full face mask after a week to call her back and we would try just the nasal one. so far so good. read more

Trying to get my son's CPAP delivered. I get a different person every time I call. They are super nice, but we are a busy family like everyone else and just need clear communication on what to expect. All our other equipment we have ever had for my son had been home delivered. No one ever told me that our appt wasn't a home delivery. I pulled my son out of school and waited at home. When nobody came, I called, and they said we were supposed to come to their office. Which is in Smyrna. I am in Franklin. There was no way I was going to make it. Then I am told there is another location in Murfreesboro if I rather go there next week. Waiting on a call back, but have asked our doctor to refer us over to Fay at Medi-Quip in Brentwood. They took care of my husband's CPAP much easier and faster. So, my son missed school today when he already has school issues, AND he still doesn't have the CPAP he needs to hopefully resolve his school issues by finally getting some good sleep. Update: Medi-quip doesn't do pediatrics, but RT Medical of Hermitage does. I had to drive there for a mask fitting which made my son lose another half day of school. And, they didn't used anything close to his size, but we took what they gave us to see if we could make it work. He's only 11 and just 56 pounds. Couldn't make what they gave us work well enough. So, had to get doctor involved. Sent everything back, got new mask in extra small, new headgear in small and a new, much better machine the ResMed 10. I asked they they deliver this time instead of making us drive there, which they did. Hopefully this fixes all our issues. read more

Wow what a scam. Got a new Cpap form Hometown Respiratory in October of 2019. I was not told that this is a Cpap rental. I went into the office yesterday and was told that I owed money on my rental. They billed my insurance company $822.00 in October. They have billed them $180.00 every month since. So now my insurance has actually paid $1542.00 When I look online the Cpap unit sells for $1399. Run - don't walk, away from this company. They also will not answer the phone or return phone calls. Must be a reason read more

Customer service is horrible. Ordered supplies 3 times...never received. I had to go to the office to pick them up...then I receive another order in the mail. Billing is a joke. Over charged...never credited for returning the extra equipment THEY sent. All you get is passed around to other people, but nothing I is resolved. Called the office to discuss...leave messages...no call backs. This place is ridiculous and should be closed. Never use this business. Once is too much for me or anyone. I would give this zero stars if I could. read more

If I could give less than one star I would. These people at this location are completely incompetent. I called the murfreesboro location and wow what a difference! So drive that extra mile or two and go to murfreesboro! read more

The Smyrna location is the WORST and they are a FRAUD. They are very unorganized and it takes SEVERAL calls just to get anything accomplished. Simple appointments are a headache. The receptionist is rude and I believe prejudice. They restock and resale returned supplies, but still bill you. I would avoid this office at all cost. VERY UNPROFESSIONAL. read more