I am giving this place 5 stars only so this review stays at the top and helps more people avoid the…read moreexperience I had. Everything about my experience with this dealership and service department has been a complete disaster. I brought my 26-foot reefer box truck in for repairs on June 23. Today is July 11, and after 19 days, my truck is still sitting in their shop. The repair itself was extremely simple--it only required replacing a few basic components on the refrigeration unit--yet every time I call, I get a different excuse for why it still isn't finished. Getting anyone on the phone or receiving a clear update is nearly impossible. Because my truck has been sitting in their shop for almost three weeks, I have lost multiple transportation contracts that I was legally committed to fulfill. The financial damage from being unable to work has already cost me thousands of dollars. I also want to warn anyone considering purchasing a truck here: do NOT waste your money on their extended warranty. I paid extra for the warranty, but when my truck broke down, I was repeatedly told that many of the required parts were somehow "not covered." On top of that, the labor costs were kept artificially low while the parts were priced at several times their normal value, leaving me with an unexpectedly expensive repair bill despite having purchased additional warranty coverage. I am posting my phone number below this review. If you are thinking about buying a truck from this company or bringing your truck here for service, feel free to contact me directly. I will gladly share my experience before you make a decision. 213 327 47 45

Always a pleasure coming here, the service is quick and the staff is kind, informative and always…read morego out of their way to keep a customer informed of any type of issues with equipment. From the minute you arrived fuel staff ( Paul, Brian, and Manny) direct you to the right place but just before you leave they make sure you are fueled. Then the lady at the desk (Elena) listens to your concerns and addresses them with her crew (Oscar) who gives instant knowledge of the problem. Super cohesive team that treat each other like family and you instantly feel the support and love behind their work!!! You can come here and count on them for great service and leave here with a smile. Facilities are clean and vending machines and customer wait area are super stocked and comfortable! you'd be wise to spend your money where your safety and business is appreciated!! Thanks Ryder for all you do!!!

This location was incredible ! Cory was outstanding in attentiveness and efficiency!…read more excellent customer service

Chill and helpful employees, prices are great and boxes are the best for storing and shipping!read more

I was buying a used treadmill from Facebook Marketplace and needed to rent a truck. Jacob helped me…read morethat day. Jacob was fantastic all-around. He is super easy-going, knowledgeable, and helpful every step of the way. He showed me all the trucks that I was interested in, gave me the whole walk-through, and gave me very helpful suggestions. I originally wanted to rent a trailer, but found out that my car doesn't have the correct hitch. Jacob suggested the medium size truck because it comes with a built-in ramp so that I can roll the treadmill in instead of lifting it up. This ended up saving me because the treadmill was so heavy. Needless to say, Jacob allowed my move to go smoothly and without a hitch (pun intended). Thanks Jacob for your excellent service!!

Paid for my storage for almost two years, horrible customer service when I moved out and they…read moredidn't help with anything opening the back door !! But had time to throw away my 1000 dollar air conditioners and read the messages David sent to his worker!! Dipshit

Trucks are always available when needed. Reasonable fees. Staff is helpful. First choice when a…read moredependable truck is needed

You are now being warned!!! If I can give a zero I would. So I rented a truck for our move. I had a…read morereservation number. When I went to pick up the truck at Home Depot in Pomona. I was told there was none available, and the one I had a reservation for was already booked for someone else. They explained to me that if you read the "fine print" it says that a reservation can be cancelled by them at any time. Never again. Thank God there was a U-Haul in the same shopping center. Thank you U-Haul for bailing me out from Penske's awful customer service.

Ryan was great, friendly, helpful and very professional! I got the truck what I wanted to use…read more Their rentals are reasonable/affordable, .79¢ per mile and if you need a lift gate versus a ramp, they have it, this is the place to go to. The place was under construction but it didn't bother me. This Penske truck rental had "Hometown Rentals" sign so it was kinda difficult to find, like a treasure hunt, so you have to depend on the address and not look for the penske sign.

Never ever giving this place my business! Terrible and rude customer service! The person who drives…read morethe truck up for you is super rude and a totally miserable! Do not go here! If I could, id give 0 stars!

Really great location!! All the employees were very kind and helpful. I was assisting my mom with…read moremoving a few weeks ago and they even let us check in early and gave us the U-Haul Truck ahead of our scheduled time! The truck worked perfectly and we had zero issues! I would definitely recommend this place!

Great help Eddie is very helpful and knowledgeable I would…read morego there for all my needs

Omg .. was getting ready to rent chairs at City Rental again and I noticed I never sent the review,…read moreI wrote. Sorry! Eddie was who we spoke to and took care of us. He was great. It was great service. We will use them for now on for chair and table rentals. We rented for my grandsons b day. It was so easy and a great price. So sorry this took so long. See you soon

Great quality rentals. The customer service is great and I have only good things to say. Every time…read moreI call and speak with Jesse he is really helpful, quick and goes above and beyond when I have to rent a truck. Bin coming here for years and will continue to come back.

Best rental company by far. Ruby at the front desk helped me out so much. I was in urgent need for…read morea rental and she came through. Found me the truck I needed and called me like she promised. When I arrived, both her and the technician were very helpful in showing me everything I needed to know about the rental truck. Absolutely no rush, even when I arrived towards closing time. My Business @ Victoria's Roses will definitely continue to use Ryder.

Genuinely delightful business owner, aka Benjamin!…read more I needed a U-Haul van asap, and he was the closest. Even more important, the U-haul app gave him very high reviews. I ordered it online an hour before we needed it and he was ready for us when we showed up. He was so helpful filling out the paperwork and advising us on how to avoid excessive fees that U-Haul apparently is famous for, and got us quickly into a brand new, oversized van for exactly the same price as the smaller, older ones. He had such an upbeat attitude, what is not to love here? Do not be wary that the business is not a corporate U-Haul dealership, especially because, from the outside, it looks deceptively dark and iffy. This small business owner wears many hats, including his smoke shop and gift items. Hence the official name, Smoke and Gift shop. You will see the large sign on the outside of his shop, plus a smaller U-Haul sign posted in his window. There are small number of trucks parked in the parking lot. He really knew how to make this customer happy and make us laugh. I would recommend him in a heartbeat.

Just not a good human. When I rented, he didn't explain the option to refill the truck, because he…read moreobviously makes more if he can charge you $1.39/mile. I should've looked have paid more attention to the paperwork- but he's still a terrible person.