Requested service for garage door that was sticking/failing to lift. Asked for technician to call before arrival. He did not call as requested but did come at the time promised. Our stated request was that we wanted the door to work but did not want to spend a bunch of money. Took a quick look at the door, cables and springs (less than 3 minutes total), then said we needed a new springset including cables and would contact his manager to get a price quote. Contacted us back the same day with a price of $4800 but then offered to replace the entire door with 'new everything' for $5500. I was surprised at the cost and figured I better get a second opinion. A competitor came out the next day and who checked the springs and said they were totally fine and did not need to be replaced. He did replace a frayed cable for $80, replaced a roller for free and inspected the motor mechanism which very clearly had broken gears. He offered to install a new lift motor for $700 but said if we ordered a part on Amazon for $50 he could probably install it in about 10 minutes and could save us some money. He spent about 2 hours and charged $168 total. He said if we did ever need to replace the springs, they would be about $1200. He helped identify the gear replacement part on Amazon which we ordered and he'll come back to install this next week. Still waiting to see if the door works next week (that will seal the deal and I'll be glad to write a positive review for him). I called the technician from Hometown Garage Doors to followup and let him know that it was not the springs after all to which he responded that he knew that and was only going to replace the springs because the cable needed to be replaced (the one the second tech replaced for $80). I found the technician to be dishonest in the initial assessment and didn't want to own up when he was called out. Would not recommend working with this company based on our experience. read more
