I think Hometown Embroidery Plus is the WORST!!!! I will never go back! When my regular embroidery guy retired, I went online and looked for a new one. I was changing my logo for my company and various give aways, and I unfortunately found Hometown Embroidery Plus. I called them on the phone and spoke to Nanette. I asked about their embroidery services. I was also told her that I needed to buy new shirts, but I did not see any listed on their website. She told me they did not have any shirts on the website to look at. So, I went online and bought some various shirts. I also emailed them my new logos on Sunday, November 6, 2022 to Hometown Embroidery Plus. They would prepare sample sew out for each of the two for me to look at. I didn't hear anything. So, on Monday, November 14th, I wrote to them and asked how the samples were coming. I got an email back that same day saying they would have something for me to look at later that week. They lied. The week came and went and I heard nothing. No communication. On Tuesday, November 22, I called them and asked where my sew outs were. I got a voicemail back saying that they would get my sew outs done that day. Again, they lied. I heard nothing. It wasn't until that next week, Wednesday, November 30th, that I got a call that my sew outs were done. They would be closed on Thursday, so I planned on going to the store on Friday. I got to the store on Friday. Bruce was there. Apparently, I had a few cat hairs on some of the shirts I bought. So, I took them outside and pulled the few cat hairs off three of the shirts. When I went back inside, Bruce told me that were a few cat hairs on a couple of the other shirts. Bruce suggested that I take the shirts, clean them, and bring them back. These were all brand new shirts with a few cat hairs that I could easily remove with a lint brush. I told him that I had already been waiting four weeks for these sew outs. I cannot wait anymore. This has already gone on too long. He then told me that is why clients buy their shirts from them. I told him that I was on the phone to his wife while I was online and she told me they did not have any shirts to look at. Bruce then smiled, shook his head and said, "She never said that." THAT did it. Not only did I find Bruce to nothing but rude and arrogant, but to then be called a liar after I had been waiting for weeks and suffered through many lies as to when these samples would be ready was just too much. I took all my shirts and left. I will never do business with them. I could have gone online, had my samples within three days, mailed my shirts to have them embroidered and gotten them all back within two weeks ... and at a much lower cost. This has been the worst experience I have ever had with getting my products embroidered in 21 years! I think Hometown Embroidery Plus is the WORST!!!! I will never go back! I think if you want to wait forever for your embroidery to get done, if you like being lied to, if you want to pay more than you should and if you like being insulted by Bruce, you will LOVE Hometown Embroidery Plus. read more

Bruce did an amazing job and in time for Christmas, with embroidering our grand daughters name on a stocking. So appreciate the customer service, and having them so close to home! read more

One of the most unprofessional small businesses I have ever dealt with. I ordered custom knit caps with our company logo from Bruce the owner. When we received our caps they were not the same size as the cap that I tried on in the store, these caps were way too big. In talking with the owner on the phone he agreed to refund the cost of caps and also agreed to embroider new caps that I would take to him. When delivering new caps I was informed by Bruce that he would not reimburse full price of caps and refused to embroider new caps for my employees for Christmas. I was so frustrated, very loud and mad in his store that he told me to quit acting like a baby (unbelievable) I informed Bruce that I would be reviewing his business on the web and his remark was (all over a knit cap). I'm sorry my knit cap order is not that important for you to get the order correct! I would suggest anyone who needs embroidering to look elsewhere for service! Sincerely J.B. read more

My experience at this business was 100% negative. The older gentleman that I believe was also the owner was rude, aggressive, antagonistic, and condescending. My teenage son is a young business owner that needed to get some work done from this business. They treated him so poorly that he felt it was best that he took his business somewhere else. We went to get his Deposit and Tshirt back, he was so rude and aggressive with my son that he was at the point of tears. I went in the store to speak on my child's behalf and inquired why he didn't get his deposit back. His response was "he didn't ask for it. " He proceeded to yell at me and belittle my son. I told him that it was not ok to speak to customers in this manner. I felt that because my son was young and black it thought it was ok. I approached this gentleman in the most respectful and the least confrontational manner and she talk to me in the most disrespectful manner. read more

I work at a local business, and we have ordered items from them with our logo on them. I found a jacket I liked and took it there to have my works logo put in it. They were friendly and quick with getting it done. They did a great job and I would recommend them! read more