I really like seeing their smiling faces when I come in...they are very professional and very…read morehelpful.

Correan was Amazing. Exceptional service. Highly recommend this location in CR. Very quick and…read moreeasygoing.

Cedar Rapids Bank and Trust has met so many needs I was looking for with my banking. I was looking…read morefor a bank that is extremely convenient online/has convenient hours, a bank that can replace a card quickly if there's fraud, an account/card for my teen that I still control, not fee happy, the ability to spend money and not have a cap per day, the list goes on. They have met my standards and more. The more has been some nice promotions that have added a little extra cash into my account! I had issues with my checks not being deposited into my account at first making my account short and they helped me straighten it out!

This particular bank is odd. I get a negative energy every time I walk in as if I did something…read morewrong. Especially the same people that worked there from their older location off of Jacqueline Drive. Ive cashed checks there for years. Their other banks are fine.

Jen, Cedar Rapids, is fantastic! Always upbeat and a bright smile to greet you! He makes a process…read moreso simple and quick and absolutely no issues or no hiccups no red tape! I HIGHLY recommend Check Into Cash!

Not very convenient when you get there and the place is locked up during normal business hours. Or…read moreclosed entirely during the week day. No sign(s), no notice just closed and or doors locked and no one is (presumably) there.

So I had a payroll check drawn on an account from Bank of the west. They charged 10% fee to cash…read moreit. Because of this fee I did not get proper minimum wage and overtime pay. It's their personal tax on workers - is this illegal? I can see all the bad reviews - why would an employer like Frese & Frese use such a bank for their employee payroll? Seems like something like this was going on at wells Fargo. Untill everyone said enough is enough and investigations started. .Employers who use these shady banking provides for their employee payroll should not have any employees. #wewontBabused. I tried talking to the bank manager - he had no time. Let's join together and spread the word. Governor Reynolds I have herd you say you won't let the working poor be victimized. The fee charged for cashing their own payroll check was way more than the fee at the check cashing stores iowa regulates so heavily.

Lost our car title because did not change address when we moved. Car loan had been paid off in…read moreFebruary. Car was wrecked in July and did not have title. My fiance has spent over 8 hours getting help from the Bank so we can file insurance claim and get another car. Has been almost two weeks now with little or no help. Terrible service.

I had a 10 year term life insurance policy with Transamerica. For 9 years I paid an annual premium…read moreprior to the due date. I submitted my final payment by check on April 14, 2026 using Transamerica payment forms. The actual premium due was May 12, 2026. Upon returning from a trip in mid-June 2026, I reviewed my bank statement and discovered my April 14, 2026 check had not been cashed. I immediately contacted Transamerica Corporate in Iowa. I was informed the check had not been processed. Four days earlier to my trip return in June, 2026 I was informed my policy had been terminated. I was instructed to reapply by the Transamerica help desk. I never received any notice by Transamerica that my check was not received (no email, text, nor written statement) until early in July. It is my suspicion that Transamerica purposefully did not acknowledge or cash my final payment to avoid paying out the term policy if I died before May 2027. I want reinstatement ASAP.

Buyer beware! 15…read moreyears ago we signed up with Transamerica life Insurance Company for a 15 year policy. Everything went smoothly and the policy was pretty inexpensive per month. Two months ago, in April, the Company sent a policy increase letter to my old address, Thankfully on May 12 I received it at my current address. I called immediately because the new policy was jumping up from $60-$422. We weren't going to pay that much a month as the economy is so poor and my husband and myself are preparing for retirement. I spoke with the associate and he explained that the policy was up and it was about to increase. I told him to please cancel the policy. He ,then, provided me with an email where I could send the surrender letter. I sent all the surrender pages signed back to that specific email within an hour from the time we spoke. About three weeks later, I receive a letter requesting for me to please pay $1256.46. I called again and to find out why the payments were not stopped and the cancellation did not go through? The associate then told me that they did not receive my surrender page that I had emailed to them. Thankfully, I had received an automatic response saying that they had received the information. She, then, proceeded to give me a completely different email address to send the surrender page to them. Go figure! Thank God I had those payments stopped with my bank or right now I would potentially be out of $500 or more. This is bad business!

Horrible experience…read more They lure you in with a promise of 2-300$ just to open a checking. I did setup my autopay as instructed and because I didn't notice I was 1 day off in last autopay the disqualified me. To me it looked like I perfectly met the criteria but based on their cycles I didn't. Underhanded, deceptive, looking for loopholes to not pay. Also the personal banker I sat with to open my account could have helped explain that 'oh you better change that so you get your bonus. '. Nothing. So, I'm closing everything and taking my $16k elsewhere. True it's not a lot. But I'm warning everyone to not trust them and that their customer service is be nice to your face. But on the backside be sure they don't have pay promised bonuses.

Wells Fargo is the worst bank ever! They stole my deposit, and they never give my money back. My…read moreadvise with anyone who bank with Wells Fargo is check your account everyday if your are banking with them. They are big thief.