Sue and her staff did an excellent job with our estate sale. Everything was beautifully displayed…read more Her attention to detail was amazing. I have recommended her to others and will continue to do so.

Loved this place! Great selection of unique items pretty reasonable prices. The owner was so…read moreengaging and fun to talk to them. Highly recommended.

Audrey's Attic in downtown Orrville is having their annual Spring Cleaning the Attic Sale right now…read more- great deals to be found throughout the store. Wonderful florals mixed with antiques and fun old fashioned accessories. Great selection of Willow Tree too. Plus they gift wrap for FREE!

I had a most unfortunate conversation with Audrey a week or so ago. Before I give my thoughts on…read morethat, I'd like to give some of my background. I come from a family that ran their own grocery store in Summit County for over 55 years. We were a small business that could not compete with every large grocery store due to our size. The larger you are, the more products you can buy in bulk, giving the business a price cut. This, in turn, allows the owner to set their inventory at the MSRP (Manufacturer's Suggested Retail Price) so that the owner can turn a profit. We were not able to make a large profit since we were unable to buy in such large quantities. We didn't have the prices that every other grocery store you could shop had. What we DID have was customer service. We listened to our customers and tried to rectify if something was done incorrectly or if they had a product they were unhappy with. We went out of our way to drive groceries to our customers' doors if they were sick or if they were elderly and incapable of shopping themselves. We provided customer service. We may have not been a large corporation, but what we lacked in inexpensively priced items, we made up for in other areas. I understand customer service. I work for a local business that bends over backwards for their clients. I grew up around customer service oriented people. I don't feel that Audrey understands what that means. I have heard stories from co-workers, from friends, from family members. I listened to their stories of discounts that were not given or returns that were hard to complete, but did not judge because I have been a customer of Audrey's since I moved to Wayne County. I have had pleasant experiences with her employees while shopping. She does not offer items that you can't get anywhere else, but her establishment itself is unique. I buy locally, I tried to order something from Audrey before shopping elsewhere. Our conversation was not constructive once she learned that I had been promised a sale percentage by one of her employees. She was unwilling to uphold her employee's offer to me, to uphold that customer service of someone that was representing her business while she was on vacation or to even give me another option in order to keep that business. Audrey came across with a tone that was unprofessional as well as unnecessary. She was determined to let me know that she was the owner, not the employee that was representing Audrey's Attic. The employee, I believe, was trying to make their customer happy as well as keep a sale. Referencing that MSRP, Audrey would not have lost money if she honored the 25% discount her employee said they'd give me, she would have not made as much, but she would have still turned a profit. I can buy these items anywhere else in the world (thanks to the internet). They were not handmade locally by a Wayne County resident. They are not lifesaving items such as a pacemaker or insulin. They are not items that I can't live without. I prefer to decorate my new home with items from local vendors. Unfortunately, my items will not be coming from Audrey. "review" : to consider something in order to make changes in it, study it, or give an opinion about it A review can be based on someone's own experiences. They can be wonderful, they can critique, they can raise awareness. The only thing that would jeopardize Audrey's business is Audrey herself. I encourage anyone to visit her establishment. Have your own experiences, but please know that if your experience is an unprofessional one, you're not alone and don't take her personally. I truly hope that she learns from her experiences with customers and their transactions; that they may not always go smoothly. I hope she tries to make her business a respectable vendor of this community and works on treating everyone that comes through her doors with respect and dignity.

The owner is a jerk. My mom was shopping for new lights, when she noticed the owners dog walking…read moretowards her. She has a fear of dogs and asked the owner if he could move him away from her. The owner replied, "don't worry he's not hungry," but was in no rush to get the dog away from her. She felt so uncomfortable by his response that she left.

People skills amazing ! Thank you beautiful place very unique products…read more Owner took time very caring. Will be back

Just purchased a Kabota tractor from Matt at Akron tractor what an absolute best experience I've…read moreever had in my life making a major purchase totally honest about every aspect of the deal, Matt and his employees are the reason why they are number one

So, I have a Kabota BX tractor. I recently hurt my back and called this place to switch out my…read moresnowplow and replace it with my end loader. These guys quoted me a price of between $700 to $800 for a 40 minute job. They couldn't even give me a fixed price! Needless to say I told them that they were crazy and that I will never call them again. If you, on the other hand want to get ripped off, I would highly recommend these guys!!!

One of Canton's hidden gems! There is some construction going on back here, but once you get past…read morethis and veer off Mahoning Road a bit, it's quite easy to find. My son and I were there for their autumn open house and we found some treasurers. Mary is so nice and she let my son design a pumpkin. He decided to name his pumpkin. Bob it is. I found a cute handbag made from recycled materials and I spun the wheel for a prize and got a free bracelet. SCORE. They had some coffee, cider, and cookies set up and it was a really fun day to visit. I hope to return again soon. Lots more unique finds are calling my name.

I had question to ask and the lady was very kind to me, and I got my answers, thank you so much , I…read moream a senior and she took her time with me, which not everyone dose but she was very nice....

Purchased Glider rocker and love seat. Very happy with both . Excellant service with fair pricing…read more 'Quality is top notch' and quality doesn't real cost more because it normally will last twice as long as the inferior cheap brands . I highley recommend for both excellant service before and after our purchase with great products MADE IN THE U.S.A. .

This is the place to buy furniture in the Orville area!! Service was top notch--Dawn was so…read morehelpful in picking out fabrics and recommending options. Delivery was seamless, and the value was great compared to larger corporate stores. We just love our furniture from Brown's. Family-owned operation--we love doing business with non-corporate owned businesses who still really care about customer service! Thank you, Brown family!

I have to increase my review to 5*, after experiencing their customer service…read more It turned out there was a small issue with our order, and they dealt with it perfectly. It was quite clear that, despite this being a relatively small order, they value their customers, and want to ensure they are satisfied. It's so nice to encounter such customer-oriented service these days.

I needed service on a Dyson that was over 10 years old and wanted a cleaning and new filters. I…read morewas aware of an odd noise the sweeper made and new the sweeper was older. After receiving my sweeper back, the noise was even louder and there was not enough suction to operate the brush roller. My sweeper worked better before it was cleaned. My bill was $131. and now was unable to be used. When I stopped into the store to question this I asked if they would buy the sweeper back for parts and the answer I got was "No, but I'll throw it away for you!" I feel that as an owner that could have been answered in a much more professional manner!