Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Horrible accommodations. Cockroaches in the unit, broken and torn apart beds, broken toilets,…read moreuseless customer service people and "on site" maintenance is not on site and will not show up. This company sucks and these units suck. Find something better if you're planning on staying here.

Stayed here for 4-5 days in March of this year and absolutely loved it. The property has a large…read morepool, a nice sized hot tub, and a pond/lake that has a lot of wildlife in it. Our villa had 4 bedrooms and 2 bathrooms and it was comfortable and clean. We were on a half business/half pleasure trip and this accommodation was great. We were able to get up right as the pool area was opening everyday and use the pool and the hot tub facilities typically without anyone else there at all. Even in March the pool was warm enough to swim in and the Hot Tub was just great. In the pond we were able to find a lot of different birds, a ton of turtles, and even a gator! I love gators so that was awesome for me! Wouldn't hesitate to book this again.

DO NOT BOOK HERE. YOUR CAR will be TOWED!!! The property manager gives a towing company the code to…read morethe gate and calls them here. Despite being in a gated community a tow truck came and took our car that had the car seats, stroller and moms wheelchair. They have no shame. The property manager said it wasn't their problem and that they don't hold responsibility for the tow trucks finding a way inside and taking vehicles. $230 dollars later and they refuse to cover the cost.

If I could give this a zero star, I would. I booked this Airbnb for my daughter's 13th birthday,…read morethen within a week I was in a really bad car accident that almost took my life. I reached out to them immediately and they told me that it was nonrefundable, but I could reschedule. (I also paid Airbnb for the insurance) The next availability wasn't until four months later either, I asked if I could just pay the difference and get a different house under the same company, they refused, said that it had to be the same house I originally booked. I asked them if I could show them medical records or have my lawyer reach out, they said no. So we went because I couldn't risk losing the amount that I paid. I had to arrange getting there because I was not allowed to drive due to the accident. They showed zero remorse and did not care at all. Then once we checked out, my daughter immediately realized she left her Curling Iron. I reached out to the company and they said that they found it and they would mail it to my house. I told them I could come pick it up, but they said they would mail it so I gave them my address. Curling Iron never showed up. I've been back-and-forth with them for the last three months on text message email and phone calls. They've been giving me the runaround and excuses. Mind you I have it in writing that they found my daughter's Curling Iron. The one then described to me the Curling Iron. And it's not your everyday Curling Iron either. I finally got a hold of a manager yesterday, once he didn't find it in the Lost and Found he proceeded to tell me that they told me false information. The Curling Iron found belonged to a different guest. Which I know is baloney. Now I would've did a double check upstairs myself, But I physically couldn't get upstairs due to the accident. Worst company to ever rent from. And I will be taking this further.

My experience was ok with the exception of when I entered the house the first things I saw was the…read morefilthy and raggedy carpet on the stairs, dirty walls and dingy towels. Allan was a good host. He responded to our texts and DoorDash us an iron. We went and purchased some towels and washcloths for ourselves. The sofa was horrible and needs to be replaced. The house is very nice and accommodating. Just a few touch up with the walls and removable of the carpet will bring it up to par. I know few days of downtime to make repairs will make it a bit more clean and perfect place for vacationing.

This was a true waste of money! The home was rented for a retreat and we were all so disappointed…read more The furniture was disgusting, filthy and broken, yes broken! From the living room sofa, dining chairs, oven and beds, broken! The temperature remained at 80 degrees, one couple purchased a FAN to rest comfortably during our stay! This place needs to be exposed before any other family or group looking to rent gets bamboozled by false internet ads and pictures, because the pictures listed are from a different time. This rental needs to stop lying or shut down! I wish this app could allow us to do ZERO stars!

Clean, cozy, super cute and very close to all major attractions. Loved the playroom and big dining…read morearea!

My stay here was very short but I had such a wonderful time!…read more The hallmark was definitely the ambience and the brightness that illuminates throughout the home. Each room had it's own theme, my favorite was the flamingo bedroom. I felt as if I was staying at a family home, not a regular rental. It was so cozy and everything was very clean. The gaming room and pool were the two places where I spent the most time and the downstairs shower was so relaxing (I think I was in there for over 30 mins. LOL) I also loved all the Disney decor and wall art, which was very nostalgic. I did visit Universal Studios during my stay, which was only about 20mins away. I felt so at-home here and I honestly did not want to leave. I will definitely book here next summer when I visit Florida again!!

You get all of the resort amenities like heated pools, hot tubs, activities, basketball court,…read moretennis court, sand volleyball court, workout fitness center, video game room, and the location is excellent for visiting Disney World and Universal Studios Florida! The only thing is the suite we stay in was a bit outdated and needed some patching and some painting. The price for the stay is hard to beat! The staff were really nice and helpful! Parking was plenty and nearby all the rooms!

We booked online. It looked really nice. We got here and it was super sketchy. They put us in a…read moreroom that was dirty, outdated had lizards and bugs in the room smelled terrible. We complained and then for an upgrade fee they put us in a completely different area of the resort that was actually nice and looked like what we had booked online. But it was only because we complained. And because it was disgusting. So it may be OK, but you may have to complain and pay extra to get what you actually pay for.

Unfortunately, this was a very disappointing experience due to unprofessional management and poor…read morecommunication. Before arrival, I asked normal, reasonable questions--such as whether a playpen was available and for clarification on a $280 pool-heating fee. Rather than answering professionally, the company treated basic questions as "argumentative," which immediately set a negative tone. During our stay, we followed all house rules, vacuumed the house daily, secured trash properly after noticing raccoon activity, and promptly reported an issue caused by a previous guest (an electric kettle placed in the dishwasher). That issue was resolved only after we notified management. There were no damages, no rule violations, and no incidents during our stay. Despite this, the company later left an unfair and inaccurate review labeling the experience as a "let down." This suggests an inability to handle guest questions objectively and a tendency to respond defensively rather than professionally. I would not recommend this company to anyone expecting transparent pricing, fair communication, or professional guest relations.

Update: Filed claim with Airbnb because they flat out refused to refund the money for the pool…read morebeing heated and the $25 inconvenience fee. Not only did I get the money back for the heating of the pool I asked for through Airbnb and I was also compensated a bit more than I expected. ALexander Holiday Homes lied about the amount I asked for. I am glad I took screenshots of all of the conversations.

Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

We stayed here for one week, my family has three children under the age of five. The owner is very…read moreinvested in this new property and nice. She is happy to reply to questions and accommodate however she can. Since it's a newly renovated townhouse everything is new, which is nice. Pots and pans aren't scratched up. The townhouse itself is modern and nice, but not great for very small children. The owner welcomes kids and even has a high chair and plastic dish ware but the stairs are steep and uncarpeted(this wasn't false advertising, just wanted to let people know), dangerous for little legs. It would be great with older kids for sure! My review reflects the overall experience of staying at the place. The surrounding area is a little trashy. The Regal Oaks isn't really regal. The neighbors spend their afternoons fixing cars and smoking cigarettes on their stoops. They are perfectly nice but i hate cigarettes. When you walk around you notice everyone has reinforced door locks(I felt safe until i noticed that even though i have no reason to think these extra locks were needed ). And there is trash strewn around from the raccoons at night, one of which made it to the pool so the water slide was closed down to be cleaned and shocked. The pool water is a little murky looking and both my son and I developed a slight rash while we were there that disappeared after a week so it wasn't serious. We aren't sure if it was the pool or a sensitivity to detergent. The great perk is that it's really close to Disney and you can walk to "Old Town", which is also trashy but fun. There is a decent pizza place there too! If you aren't on air bnb and want to stay here, you can go directly through Regal Oaks and find different rentals there through them and don't have to worry about the air bnb process. It's perfect for older families(my father in law loved it) or young adults who want to be near Disney, a resort and in walking distance to some bars.

We stayed at 520 jaybee ave. It was beautiful! The neighbors were very nice. Wish I could have…read moremoved in.

My family has been returning guests with Stoneman for 4 plus years now as we always go to Florida…read more Jane is the owner and always finds room for us in one of her properties. We have only ever had one issue and she had someone sent over immediately. Considering getting a rental property myself and wouldn't want any other manager.