Very friendly staff. Rooms are very clean and accommodating with a full fridge and freezer…read more Microwave too. Very comfortable and clean rooms. Highly recommend!

The first thing I noticed was the trim around the door was nice. As you walk into the room, it…read morelooks like a traditional motel room, but as you get acclimated you notice it has a very nice fragrance. It's retro but classy. I appreciate the light shade of green paint. It's very subtle you don't even notice that it's green until you really look. As you walk further into the room, there's a nice size closet at the back and an updated bathroom. I was pleasantly surprised at the cleanliness and size of the bathtub. Even in the most posh hotels, the bath tub usually is something to be desired. I was so excited and just extremely exhausted from the long road trip that I used to lovely honey conditioning shampoo as a bubble bath. The water was the perfect temperature. The tile around the bath was very interesting to look at. It felt like a spa. The towel floor mat was folded to hold the shampoo and soap. It made it very inviting. I really enjoyed the style of the toilet and the sink. Made it feel very updated. It's not perfect, somebody got nail polish on the sink, but it added to the artistic character of the bathroom. Don't take it off. It looks fun. The beds are spring, but comfortable. There's a refrigerator and a microwave, so leftovers and other perishable items can be stored in the refrigerator. And leftovers later heated in the microwave. I didn't know what to expect, but pleasantly surprised. Well done. very artistic.

At $89 a night, this was a great value for the price. We checked in pretty late on a Wed night…read more Andrew checked us in and was incredibly friendly even at that late hour. The dining room is right around the corner with the fitness center and HOT TUB. Room 408 was quiet. Had our own dedicated wifi. Hot water was almost instant in the shower. Their toiletry amenities were in an amazing Green Tea scent. Couldn't get enough of it. Only qualm was that they had their hallways set to almost 80ºF. We ended up having to turn on our air conditioning since it was SO warm. Breakfast was included. Always a decent variety. Parking everywhere. Alternate accesses as well. Would definitely come back to stay if I'm back in the area.

My husband and I stayed here on our wedding night! Not only was the Jacuzzi suite really nice, the…read morestaff were really accommodating about our weird check-ins, and were helpful to my husband in planning a surprise! We mostly picked this place because it wasn't where our guests were staying, but I would stay here again!

Went here for the buffet. It was ok. Had the variety of eggs...etc…read more Roast and ham. Salads. Deserts were the key here. Nice. I really do not have too much to say. A good value for the price. Lots of selection. Friendly staff and clean.

Thanks to the bartender Rick - super guy and top notch server!…read moreGot me home to my trailer when he knew there was no local taxi service that could provide !! Incredible - service!!

30 min away from West Edmonton mall, clean suite & Inn, large parking lots, close to many…read morerestaurants and fuel stations. The lounge was good, good cost for pub food & beer. Friendly staff, Room was clean and cleaned daily, booked a family room 2 queen size beds and 1 double sided sofa bed.

Checking in was a breeze got to knroom super fast. The room was clean and well kept. The charger on…read morethe lamp shocked me though. Breakfast was good all you can eat, awesome walfe maker and cold cereal. Overall I would stay again

A perfect stay at Best Western Plus. We willl stay here every time we are in the area…read more A clean, fresh, tidy hotel. Staff are polite, friendly, and very helpful. Easy to check in and check out. Thank you for a great experience.

Surprised. Clean…read more Good staff. Good amenities. Breakfast is ok. Room was clean. Very simple. Bed was ok. Parking was ok. Everything worked. Cookies were good. Coffee was terrible. I would not hesitate to return.

We stayed a total of three magical nights at West Edmonton mall : the Roman room two nights and the…read morewestern room one night. I enjoyed the deals that we had received on the attractions while staying. We had a lot of luggage but they always accommodated us. The rooms are a bit dated we stayed in the winter and we found it freezing in the room. There were also a lot of parties one night and security needed to keep everyone in line. I loved the fridge and coffees just wish they had included foods or a breakfast for the price for the night.

We stayed for 7 nights in the Space theme room and the first four we had no hot water. Had to call…read moremaintenance and every time they said it was fixed but it was still ice cold. They told us to run it for 15 minutes and it would get hot. It did not. After 4 days of this I got very angry at the front desk and they moved us to a different room (had to wait until day 5). They had no other room to give us prior. Sal told us it was a priority but it was not. I had to repeatedly ask when the new room would be ready. The room they had set out to give us (the room Sal at the front desk said had no issues and would cause us no problems) suddenly had maintenance issues and they moved us to another room. I went in to make sure it was satisfactory and when I was leaving the new room I tripped and fell. I can't help but feel that if our room had hot water and our stay matched what we paid I wouldn't be sitting here with a bruised up knee and leg. I wouldn't have a sore neck, arms and stomach muscles. I wouldn't have a sore face and I wouldn't have broken my cell phone screen. It ruined the rest of my trip. I had to use a wheelchair for the final few days of our stay. The pain was unbearable. They decided to turn the water off for four hours on Friday, September 4th to fix the hot water issue. They rented out these rooms knowing that there was an issue with the hot water. That does not say "we appreciate our guests." On Friday September 4th we get woken up by the fire alarm. The voice that came over the intercom was so muffled we had to open the door and even then we could only make out a few words. They were telling the guests to stay in their rooms until they figured out what it was. We decided to leave as I'm still in a wheelchair. As we exit the room we ask the cleaning staff what is happening and she says "everything is fine." No. No it's not. We were woken up Saturday morning by hammering and drilling. Not surprising considering they do not care about their guests. The final straw was arranging two days prior to check-out that we could check out at 2:00 instead of 11:00. The front desk employee looked on the computer, typed a bunch of stuff and said he added it to our file. Check-out day arrives and staff are entering our room. My husband goes down and the front desk staff say there are no notes on our file and we have to leave. I talk to the girl on the phone and she says there was no arrangement. I'm completely angry now. A manager talks to us because I'm so angry I'm starting to yell. The manager extends our check-out time until 2:00. Don't know why it was such an issue considering every time our room was to be cleaned we left $20 tips for the housekeeping staff and they didn't even spend fifteen minutes cleaning the room. When we came back the bed was made and the garbages changed but there was still dirt and the carpets were never vacuumed. I have pictures of how disgusting it was. The front lobby smelled of car exhaust and when you walked by the bathrooms to go into the mall it had a horrible sewer smell. We had a rude employee at the front desk when we had questions on day two of our stay and when we called the hotel operator to ask for maintenance they would just hang up on you. They didn't know how to say hello and goodbye or to treat the guests with respect. Half the time you called no one answered. We have stayed at the fantasyland hotel three times in the last twenty years (all theme rooms) but this is the last time I will ever stay here. The amount they charged us is ridiculous for what we received. We paid upfront weeks before our stay. The $100 credit for room service as a goodwill gesture didn't adequately compensate for the problems we experienced. Next time we need a hotel we will be paying for a 5 star hotel. It's too bad this hotel has gone so far downhill. A real shame. It used to be my favourite place to stay. This hotel is the worst hotel I've ever stayed in and we had the worst experience from beginning to end. We should not have to pay for this ridiculous place they call a hotel. How they can they even look at you without being embarrassed is beyond me. They should be ashamed. Instead they were proud that they gave us a $100 gift for room service. They also gave us $700 back on our credit card when I got angry at checkout. Still not good enough.

Doesn't look like much from the front but the rooms were really clean which is not common in a room…read morethat is pet friendly. We had our large dog with us for the night. The fee is small to have an animal it was just over $16 after taxes, we also got some free dog bowls (the good metal ones). We did not get to go to breakfast in the morning as we were running late for hunting. But when I looked inside there were quite a few people in there at 7am and they all seemed to be enjoying their food. The lady at the front during check in was really nice. Same with the man we had for check out in the morning. Will be staying here again next hunting trip.

From the owner: Along with laundry facilities, this hotel has a 24-hour front desk and multilingual staff. Free…read morefull breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, barbecue grills, a picnic area, and a TV in a common area are onsite.