This review is for the bakery, not the store in its entirety.
I ordered a small cake (round 2 layer, vanilla, with whipped icing with the cubs logo and "happy 30th birthday, Mitch") on Friday 9/15 around 12pm. The lady taking my order looked pissed off to be taking an order, or the fact that she even had to be there that day. (Trust me, I understand we all have bad days, but when I greet you with a smile, I expect at least common decency, for Christ sakes you're getting paid)
The unhappy woman decided to take my order, confirmed spelling for everything and asked for my phone number. She asked when I needed the cake by, I told her by the next day, if possible. She informed me that would be fine, but it wouldn't be until 3pm. I said that was fine, and left to run the rest of my daily errands.
Fast forward to 3pm today, 9/16 when I was told the cake would be ready. We walk in, and we're informed that they were running a few minutes behind, it would only be about 10-15 minutes. I smiled and said that's fine. (I'm almost 9 months pregnant, so we walked to the front of the store so I could use the restroom) we walked back to the bakery, (I then noticed that they had JUST THEN started to decorate my cake) and the bakery manager, BRENDA, informed me that she could give us a ticket so that we could go pay at the registers at the front and the cake should be ready by the time we get all the way back to the bakery. (which that's a whole other issue in and of itself... if I'm buying a cake, why can I not do it in that department? Why do I have to go all the way through the store?!!?) so we walked to the front, paid, returned to the bakery, and the cake was STILL NOT FINISHED. Mind you, it's now about 3:25. I can understand being behind. Being short staffed, but WHY THE HELL WOULD YOU ASK FOR MY PHONE NUMBER IF YOU WERENT GOING TO USE IT?! Call the customer and let them know that you're behind. No instead I had to wait for 30 minutes.
I received my cake. (FINALLY) BRENDA, then said in a condescending, assholeish tone (she could tell I was pissed for having to wait) "thank you for being patient with us. I took the cake, turned to walk away, and just couldn't walk away without saying anything so I told her that I know they didn't start decorating my cake until about 10 minutes after we arrived. She looked at me and just like stared blankly basically like she couldn't believe I was onto their shit and called her out. Again, with the condescending tone and shit eating grin on her face, she "apologized" saying they were short staffed and had 60 cake orders. I again, informed her that THEY HAD MY PHONE NUMBER. I would have been so much more understanding had I received a phone call explaining that they only had one decorator, would I mind if they pushed my order back by half an hour. I turned to walk away, and said I would be calling to speak to her manager, she looked at me with a high and mighty tone between gritted teeth asking if I would like for her to call for him, I said yes I would love it.
The manager, of course agreed with me, I'm sure BRENDA wasn't too happy about it. He was one of those "yes" men though, you know the type. He told me that on my next cake order they would offer me some kind of discount.
They're hilarious if they think I'm dealing with that shit again. read more