Great selection of rugs. Staff are very helpful and customer service was excellent…read more We had a very good experience and sent my daughter and her husband there to shop for rugs as well!

We spent quite a bit of time here on 2 different trips to find a large rug for our living room. We…read morelive 3 hours away and nervous about how it would look. They let us buy a rug knowing we needed to test it out. That rug did not work out color wise- took it back and found the perfect one that we absolutely love! They were so patient with us and answered every question we had. We would shop there again most definitely.

As one who is very new to interior designing our own house, Phillip , the owner, was very helpful…read moreto our need of finding the best living room rug for our home. We went there and had no clue to what we wanted, especially me and my husband had an opposite style in mind. Philip asked us like our budget, and he saw we have lots of kids, so he pointed us the rugs that are best with messy toddlers. He was modestly honest with what size of rug we need to. So be sure to know you're measurements as per room and furniture. What I like about this store is, it had wide variety of rugs which narrows you to the best one for you with the big help of Philip, an owner who really knows the business and who is honestly helpful in every way.

We ordered a custom sized rug months ago and just received it today. Due to circumstances out of…read morethe owner's control, including a shipment container stuck in the Suez Canal, the rug took far longer to deliver than promised. We were kept informed of the situation and updated frequently. When it arrived Jiah went above and beyond to cut it to size and due to the nature of the rug, sewed it by hand to the correct dimensions. It is beautiful. Jiah is extremely knowledgeable about rugs, their origin, make up and characteristics. You can tell rugs are his passion. Will definitely go back!

Absolutely wonderful customer service. I went in to get a rug clean and also ordered a rug pad to…read morego underneath. Massoud was super friendly when dropping off the rug. He then called me to let me know when it was ready to be picked up. I arrived and his wife, Shahin, was there and very friendly. Had a great conversation while picking up my rug and very satisfied with their service! I would definitely recommend their service, and they also seem to have a ginormous rug collection as well!

If there was a scale of 5 negative stars I would give them one…read more I come from Syrian background ,from Aleppo city, an ancient major silk road city , with all the wealth, art, and antiques that stratigic position can bring over thousands of years. Some of the city rugs dealers are mentioned, cited, and referenced in important Oriental rugs books such as Mr.Hampick (an Armenian Syrian rugs dealer runs a family business goes back to more than 200 years ago,his family traded between Syria and Armenia and upon the Armenian genocides they chose to settle in Aleppo and run the business from there). Mr.Hampick is cited in Sir William Eaglton ( who is an American dipolomat served in the near middle east region and one of the most knowledgealble western people on the topic of oriental rugs) the book citing and referencing Mr. Hampick is " An Introduction to Kurdish Rugs and Other Weavings" . Now; my family history roots in Aleppo goes to 700 years ago, they are rugs fanatics,owned and collected oriental and tribal rugs for hundered of years, at home I learnt so much abour rugs, types, standards used to evaluate them.. an so on. I walked the afternoon of Saturday 11/23 /2019 to this rugs Gallery ,with only two of our own collection ( which I know exactly the source, type, age, value of both of them) and I intended to test gentleman knowledge and level of expertise so I can feel comfortable to buy and spend money at his Gallery to expand our (my husband and I) own collection. I thought if gives me the correct information about my rugs,I will definelty start buying. The gentleman turned to be a horrible business man and a crook! He gave me the correct type of one of the rugs but not the other, total failure to estimate the age and value for both of the rugs ( he probably thought I am selling them), however when I corrected for him on the age, he got furious and obnoxious and realized I have fair knowledge and I am not a random customer.I offered to buy right away similar or alike rugs to mine with the prices he was giving, he brought a terrible rug with 3 times the number of stiches per cm2 and with literary holes and terrible shape,and I told him you can not claim its the same , starting by stiches number then rug shape,condition,and age -- he literary started yelling at me and picked up my rugs rudly and disrespectfully and throw them in my face asking me to get out!!! Pathetic business man, realized that he is challenged and his level of expertise is poor and he is DISHONEST so he acted histrionically. One tip reveals how fake this trader is that only real rugs lovers and experts know it: a rug dealer will NEVER EVER step with his shoes on your rug specially if it is a praying size rug not area rug (not mentioning you are already telling them it is put on the lid of the piano). The real rug trader will ask you first if it is okay to walk with shoes on ur rug or you prefer them to be shoeless. I am so sorry - but this Gallery is not an honest business by any means. The lady there was nice though and felt very embarrased by her husband/boss.

You know when you're talking to somebody and the passion just exudes from them? That fits the owner…read moreof this operation to a T. I think his name was Darrell? We went in just out of curiosity and left with an entirely new knowledge and appreciation of rugs and the industry. He was so knowledgeable and willing to share. The store is way bigger than it looks and they have rugs of all sizes!

We have many rugs from the Knotty Rug at our home and they are all amazing! The owners of the store…read moreare extremely friendly and are very helpful in helping you choose out what type of rug you might need; they have a huge selection. I would give this store five stars, but, the prices are so expensive that just on principle I must remove one star. However, in all actuality, if you are looking for a good quality rug and need some help choosing the rug, and are not afraid of spending too much money then The Knotty Rug is the place for you! (Truly it is a 5/5;))!

Finding items for a residence is easy. I talked to a friendly employee. The one thing was the…read morefemale shopper who kept fake-coughing and had the appearance of an aged Wilma from 'The Flinstones' AND who might be a lesbian.

You can usually find what you need and more…read more This store is one that always seem to have its shelves stocked. It did today, the prices seem to be a bit more higher but the variety helps. It's very organized and clean.

They put hardwood floors in our hallway and three bedrooms. They did a fantastic job and love my…read morenew floors. Very happy with my sales person and the installers.

I had filed a complaint to BBB the year this happened. Approx 3 years later they called as there…read morewere many other complaints. New carpet was installed. Do not hesitate to reach out to the BBB.