They have some great appliances furniture services are great atmosphere is good staffs friendly…read morevery helpful their great for community's

It was a pleasure meeting store manager/owner ANDY when I stopped in PRIME Furniture recently…read morelooking to purchase the Ashley Montelaine upholstered antique white panel bedroom set. I had shopped around at multiple area stores, but PRIME had the absolute best price and customer service. The entire furniture selection and order process exceeded my expectations because of the superior customer care provided by ANDY. The furniture was ordered on 5/22/25 and was delivered a week later....very fast turnaround time. The furniture was expertly packaged with lots of protection. It arrived without a scratch or flaw. The white glove delivery/set up service is the only way to go. It was fast and efficient thanks to the pros. All too often, customers only complain when something doesn't go right. I'm a firm believer in taking time to recognize individuals when they do an excellent job. We can all use more positive reinforcement and kind words these days. With that being said, I would like to extol well-deserved kudos to ANDY and his delivery "Dream Team" of CHAD & CHRIS for demonstrating the following fine qualities that begin with the letter "P" (as in PRIME furniture!)... *Passionate about their jobs *Pride in their work *Pros at what what they do *Project a positive attitude *Pleasure to work with *Provided a pleasant experience *Performed their jobs perfectly & properly *Penchant for pampering customers *Professional, patient, polite and possess personality plus! Thank you, gentlemen, for everything you did to exceed my expectations!

Had a great experience at Mattress Firm this morning. I actually went in because I WON free purple…read morepillows at the Columbus Pride festival! I got a call about a week ago from James telling me to come in this Saturday for my free pillows!! If you don't know what the purple pillows are, you're missing out. I will be trying them tonight for the first time. The purple pillow improves neck and back pain. It's a hypoallergenic pillow that uses the same cushioning technology and GelFlex layer as its popular mattresses to offer no-pressure support. I cannot believe I won two!! Thank you James for the amazing giveaway that you helped host and for the amazing customer service you provided. I cannot wait to potentially get a mattress from you in the future.

Purchasing a mattress is one of the hardest purchases a person makes - you don't get to "try it on"…read moreor "take it for a test drive" so needless to say making my recent purchase was one that I spent a lot of time doing as much homework as possible. My decision to go Mattress Firm was a result of that research, reviews I had read the products they carried, their pricing, etc. After all of the research I did the last thing I ever thought I would be doing is writing a negative review. The purchasing experience was pleasant, I was assisted by Bob, a very knowledgeable and professional sales associate who answered all of my questions, addressed all of my concerns positively. When checking out I was disappointed to learn their highly touted marketing campaign "100% next day delivery" was nothing more than words. I purchased my mattress on Monday the earliest availability delivery appointment was Friday between 7p and 10p. Yes, PM. Nonetheless It was a great value and they waived the delivery fee. Friday comes along, at 9:50pm I receive a call they are 5 minutes away. The truck arrives, the delivery driver asks if they are removing my old mattress and if so, could he please see it. Proceeds to walk back outside & to the truck where he helps the person assisting him finish removing the plastic from the mattress, they loosely keep the plastic where they are carrying it (I guess to keep their hands from getting it dirty?). Not 60 seconds later I see the new mattress ($1,450 mattress) hit the ground and drug 4 feet in the mud (but they just dropped it), something that probably wouldn't have mattered if they left the plastic on. When I asked why they took the plastic off the response was, "we didn't take if off, it ripped" - "I've never seen it rip like that," the other echos before he says "you probably don't want it now do you?' I refused delivery and thought given the experience that I would receive a call from the store, after all - my business is and satisfaction with their company is important to them right? Wrong. Not only did I not receive a phone call, I had to call. I explained the situation to Bob (who isn't empowered enough to remedy anything) and asked that he please have the regional manager phone me. Days later. I've received NO call, NO resolution and have still have NO mattress. Apparently superior customer service is not a standard operating procedure within this organization so if that is important to you I wish you better luck than I had because evidently luck is what you need. Speaking of luck - wish me some.

My wife and I had purchased a leather recliner and five other pieces from Arhaus brand new years…read moreago and attempted to use the lifetime limited warranty on the recliner when the frame broke. Arhaus would NOT honor the warranty because we didn't have the receipt.

We found exceptional furniture pieces with excellent service. Destiny, the sales associate, was…read moreprofessional and knowledgeable. They don't have a delivery service, but they can provide names of delivery people in the area.

I frequent Home Buys when the weather is less than desirable because they allow pets. I love that I…read morehave the option to get my dog out of the house and peruse the store for new finds. It gives my pup a chance to smell some different scents and practice her manners. I love that they get new stuff all the time so there is always something different to look at. I may not always buy something but they are one of the first places I check if I am in need of something.

It's agitating to walk in to a store and get followed around by workers . The service sucks the…read moreworkers make you feel like you are single or because you come in looking a certain way I guess. It's embarrassing to have everyone in the store looking at you because of what they supposedly think your doing a big from me. I'll never come back to this store and I will tell everyone to know not to come as well. Fuck Home buys

Was in the area and had no idea this location was here. It was great and will use it more…read morefrequently as it is close to Sam's. I ran in and picked up a new candle. Quick stop in. Used self-service checkout so there was no interaction with the two employees in the store, just some eye contact and a smile. Store was clean, and got whatever "sale" price the candle was this week. Plenty of parking, just all the front, aside from handicap, are reserved for pick up so have to park down a bit.

Great selection and always good sales going on! Love to come here with coupons. They also accept…read morereturns with no receipts which is great!

The guy was nice but they really overcharged for this electric recliner I bought my dad. It was…read moresupposedly leather, but it started flaking a month later and my dad barely used it because he didn't like it. Probably should go elsewhere.

All furniture is garbage particle board or laminated wood on top of particle board garbage Chinese…read morecrap that will break within a month. Please do not waste your time looking for furniture here. If I could give zero stars I would. Please do not waste your time here.

This store is my 100% cannot miss store for finding what I need for homewares. It is a true mega…read morestore. This is both good and bad. I do find that you have to go in with an independent spirit to hunt for stuff and no expectations for customer assistance from store staff. I look at it as an adventure. This is always the first place I look when I need something home decor related. The prices are not really true discount, but they have frequent sales and often mark merchandise down on clearance.

Val Pennington offers one of a kind service! Any framing problem he will solve with his customer…read more He has solutions that he has learned from his extensive career in art critiquing, selling, showing and his patient assistance to the needs of his artist clients and the public as well. We are lucky to have him in our community. Thank you Val!

Fresco has great stuff for solid prices, nice people. Decent website too. Things turn over…read morequickly so buy it if you want it

Love love love this place. What amazing finds they have and their prices are never out of reach or…read moreunreasonable for the quality. Can't recommend this shop enough.

If you buy leather furniture from Kittle's, make sure its not bonded leather. I bought my sofa &…read moreloveseat in 2013 & the cushions are peeling. I thought I was buying genuine leather furniture, but it was bonded vinyl. It looks terrible and Kittle's won't refund any of the money, since the warranty expired. This is not a reputable company.

Don't see how this place makes business. Shelfs empty in back,,foreign outdated snack foods taking…read moreup spaces instead. Felt like I was in some other country. Clothes on dirty floor. Not to mention where are the clothes for 2025? Style, looked from 1998. To many spaces where coats should be. Where are the coats? No workers to ask questions only a guard watching the doors. But there's nothing worth stealing? First time in 30 years I spent 10 minutes in a department store. You have better luck at the thrift store.

I was treated rudely by a cashier and 'manager' at this location. They ganged up on me slinging…read moreinsults at me for a simple even exchange. They could not clearly answer my question regarding the exchange and when I pressed for a good reason they both became confrontational, playing off each other, and yelling at me to leave the store without finishing the return and yelling at me to go to another Burlington store. I will not return. And I have told everyone I know to stay out of that store! They really don't know how to handle customer situations and need to be trained to realize when the customer is right. Burlington Corporate needs a to do a staff overhaul for this location or close it all together!