I was recommended to Dirk Apao in 2021 when I wanted to refinance my mortgage. I was working with…read moresomeone else that disappointed me when they dropped the ball on my loan and never communicated. From the beginning, Dirk was absolutely amazing to work with! He was very professional, communicated and informative throughout the whole process and made the experience a breeze. I would recommend him to my family and friends and would work with him again in a heartbeat!! Thank you Dirk for your hard work and dedication to helping local families like myself and I am a very satisfied customer.

I started loan process in 2017. Anne and Blaze have been just so wonderful. Process was very easy…read moreand I felt at ease and secure during the whole entire time. Very Knowledgeable mortgage brokers. Both Anne and Blaze worked very hard on getting me an approval right away. The reason it took a year is because I couldn't find my dream home, but once I did Anne and Blaze made my Hawaiian dream come to a reality.

This is a sister bank to our home bank. We came to make a deposit and the two ladies were so…read morefriendly (one helping from Big Island), that we recommended our co-worker open their new account here.

From the owner: We've been more than just a place to keep your savings or get a loan. Making financial dreams come…read moretrue for you is what HawaiiUSA is all about. We do this by encouraging you to dream big. We meet you where you are and help you improve your financial wellness, because we believe money should help you achieve your dreams, not be a barrier. We're committed to helping you get the tools and knowledge you need: Personalized in-branch consultations, free-to-attend workshops, and easy access to online resources. We're here for you in every way we can be to support your financial wellness. Who can join the HawaiiUSA family? Membership includes individuals--and their family members-- in the field of education including employees, retirees, students and their parents of a majority of schools on Oahu, Maui, Kauai and the Big Island, as well as a large number of companies and associational groups. As the largest credit union in the state of Hawaii, chances are you're eligible for membership, too.

They need to stop intentionally timing debits and deposits to overdraw accounts and then charge $30…read morefor each debit, thereby draining the account of incoming deposits (over $1,000 in a month) despite repeatedly requesting and being assured that OD (which I didn't even have) or debits beyond the account balance would NOT be paid. But when it kept happening, the story then changed to they HAD TO pay them because they could be utilities with life or death medical equipment depending on them. Yes, I totally thought it sounded made up too, and it came from the same manager who supposedly turned off the OD payment capabilities the last time the "black hole" of fees sucked the life out of my account balance the last time. In over 30 years, I never had this problem before. But ever since I refinanced my mortgage (with Loan Depot) , it seems like this mysteriously began happening. It only ended when they suddenly and without warning, closed my 30+ year old account, claiming my international money transfer was deemed "suspicious" by the back office. WTH? When I opened my new account with BOH, they said it wouldn't be a problem since it's up to me what I do with my money. I can only conclude that refinancing with another lender made them either want to make up the difference with fees, or not want me as a customer any longer. And getting "dumped" without warning, with almost $30k in my account, 3 direct deposit income sources, and almost 20 automatic payees established, was HUGELY inconvenient, resulted in late payments and no place to receive my deposits until my new account/direct deposit could be established. I wouldn't have believed it myself if it hadn't happened to me. But spare yourself the disappointment, expense, and frustration and AVOID ASB for you've been forewarned! If not, you do so at your own risk and, well, kind of deserve whatever they will come up with for you. At this point, I can only laugh about it. But believe me that it was so NOT FUNNY! Aloha and good luck!

My coworkers warned me this place was a mess...I walk in, ask their policy for cashing a payroll…read morecheck if you don't have an account. She has plenty of time to answer my question truthfully BEFORE I endorsed my checks, but FAILS to do her job and answer the question I asked. Now I have no choice to give her my address and fingerprint bc I already endorsed the checks. I was upset. I said, "Really? You're telling me after I endorsed the checks? You don't need my address." She raises her voice and demands it. Her coworker tells her how to do her job and then she tells me to put any address. So guess what? I was right. You don't need it! Then she has the audacity to demand my fingerprint. What????? Does anyone know what CONSENT is?!??! I have every right to be upset and express that I don't appreciate being treated like a criminal just to cash a payroll check. A normal person would apologize since my point is SANE and VALID. I asked the policy before deciding what to do. Instead she escalates things by yelling at me and telling me to go file a grievance if I have a problem. Or you could just have some respect for me. That would be a lot easier. Change your policy so that you obtain proper legal consent instead of tricking people into doing things they don't want to do bc you are holding their paycheck hostage

If you news to Refinance.. Check out Vaiann Tabata at American Savings Bank. She's AWESOME.. : )read more

Never do business with Gather. We took a car loan with them. Never missed a payment. We moved to…read moreTexas, made payments on the car while it was still in Kaua'i. We told them we wanted to ship the car to Texas. They said we had to give them 6 months of payments that would NOT be applied to the loan, along with a stack of paperwork to justify why we should be able to ship it. Such bullshit. They admitted that they do this in order to encourage people to sell their cars and then move to wherever and buy another car all over again. Such f**king bullshit. Now we have to sell the car or find a mainland lender to pay them off just so we can ship our f**king car. Never again. Avoid Gather Federal Credit Union like the plague.

As an FYI: This is not a bank location. We stopped by to open an account and no luck...read more

Ever since I was a young boy growing up on Kauai, First Hawaiian Bank was always part of the family…read moreweekly ritual. There was always a reason to take a trip to FHB with my Mom. About 45 years later, it's the same thing. My Mom makes sure she's parked about 30 minutes before opening to make sure she can do her business as soon as the doors open! FHB reps are kind and respectful. Not much has changed since my childhood... well actually, I don't remember the roosters:)

Horrible, rude, customer service dude that hung up on me. First Hawaiian you need to do better…read more Your customer service men hang up on people for just asking a basic question!!! Shame on you!!!