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Central Pacific Bank

3.7 (6 reviews)
Open • 8:30 am - 5:00 pm
Updated a few days ago

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Services - Central Pacific Bank

Personal banking

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4 months ago

Good quick unexpected service for transactions needed in a timely manner as stated most unexpected

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5 months ago

Bright component, friendly, very helpful efficient customer service.?Much Mahalo for more than 20 years of Great experiences CPB

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10 months ago

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10 months ago

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5 years ago

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6 years ago

Horrible customer service, honestly don't know how most the tellers there still have a job. Save the frustration and go to the Kapaa branch.

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Ask the Community - Central Pacific Bank

American Savings Bank - Hokulei Village - American Savings Bank - Hokulei Village

American Savings Bank - Hokulei Village

(2 reviews)

They need to stop intentionally timing debits and deposits to overdraw accounts and then charge $30…read morefor each debit, thereby draining the account of incoming deposits (over $1,000 in a month) despite repeatedly requesting and being assured that OD (which I didn't even have) or debits beyond the account balance would NOT be paid. But when it kept happening, the story then changed to they HAD TO pay them because they could be utilities with life or death medical equipment depending on them. Yes, I totally thought it sounded made up too, and it came from the same manager who supposedly turned off the OD payment capabilities the last time the "black hole" of fees sucked the life out of my account balance the last time. In over 30 years, I never had this problem before. But ever since I refinanced my mortgage (with Loan Depot) , it seems like this mysteriously began happening. It only ended when they suddenly and without warning, closed my 30+ year old account, claiming my international money transfer was deemed "suspicious" by the back office. WTH? When I opened my new account with BOH, they said it wouldn't be a problem since it's up to me what I do with my money. I can only conclude that refinancing with another lender made them either want to make up the difference with fees, or not want me as a customer any longer. And getting "dumped" without warning, with almost $30k in my account, 3 direct deposit income sources, and almost 20 automatic payees established, was HUGELY inconvenient, resulted in late payments and no place to receive my deposits until my new account/direct deposit could be established. I wouldn't have believed it myself if it hadn't happened to me. But spare yourself the disappointment, expense, and frustration and AVOID ASB for you've been forewarned! If not, you do so at your own risk and, well, kind of deserve whatever they will come up with for you. At this point, I can only laugh about it. But believe me that it was so NOT FUNNY! Aloha and good luck!

My coworkers warned me this place was a mess...I walk in, ask their policy for cashing a payroll…read morecheck if you don't have an account. She has plenty of time to answer my question truthfully BEFORE I endorsed my checks, but FAILS to do her job and answer the question I asked. Now I have no choice to give her my address and fingerprint bc I already endorsed the checks. I was upset. I said, "Really? You're telling me after I endorsed the checks? You don't need my address." She raises her voice and demands it. Her coworker tells her how to do her job and then she tells me to put any address. So guess what? I was right. You don't need it! Then she has the audacity to demand my fingerprint. What????? Does anyone know what CONSENT is?!??! I have every right to be upset and express that I don't appreciate being treated like a criminal just to cash a payroll check. A normal person would apologize since my point is SANE and VALID. I asked the policy before deciding what to do. Instead she escalates things by yelling at me and telling me to go file a grievance if I have a problem. Or you could just have some respect for me. That would be a lot easier. Change your policy so that you obtain proper legal consent instead of tricking people into doing things they don't want to do bc you are holding their paycheck hostage

Gather Federal Credit Union - Lobby with many tellers ready to serve you.

Gather Federal Credit Union

(6 reviews)

We are new customers at the credit union and love it! This is a very friendly banking institution…read morethat is committed to its presence and community on Kauai. If you need banking services on the island of Kauai, this is the place to bank !

When this bank was Kauai Community Federal Credit Union, it was great Now that it changed its…read morename, it seems they changed how they do business also. Trying to contact someone on Kauai is impossible. There is no direct line to any branch. The Lihue phone number listed on Google routes you to a mainland answering service with representatives that are beyond incompetent and unprofessional. I literally spent 40 minutes just trying to speak to someone at the Kapaa branch. I never got through. Why? Because the first 2 times I called the Lihue number, the mainland representatives hung up on me. The third time I called I actually got "patched" through to Kapaa but the call for some reason sent me back to the mainland reps and I again was hung up on. I absolutely refuse to be treated like this by rude outsourced phone reps. What happened to this bank? I cannot believe how poor their customer service management has gotten. I have a urgent issue with my bank card but they have mad it so unpleasant and impossible to get a branch worker on the phone that I'm going to close my account and bank elsewhere. I can't be the only one having such a horrible time getting in touch with them.

Central Pacific Bank - banks - Updated May 2026

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