I am a 70 year old man, not deaf by any means, and I went to return a faulty item. This was about late morning and there was no one at the Counter. The middleaged woman at the Counter had nothing to say like "Good Morning etc or even a smile. This is how the conversation went:
Her: What's wrong with it? (loudly)
Me : You can see that the Lid is cracked.
Her: Pick another one and come back.(loudly)
Me: No, I just want a refund.
Her: Where is the Receipt?(loudly)
Me: In the box. I only bought it yesterday.
Her: Put your Card in. ( felt like an order)
Her: No, take it out and put it back again ( loudly)
At this point I was really getting irritated. There were two Customers behind me. I also turned to all and said in a loud voice:
Me: No one smiles, says 'Please' or 'Good Morning' or 'Thanks' !
You get orderd !
Her: (In a better voice and a hint of a smile) here is your Card and the
Receipt for the Credit.
I walked away. read more