1. Home With You Compassionate Pet Euthanasia

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Indian Trail, NC

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Home With You Compassionate Pet Euthanasia

5.0 (3 reviews)

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1 day

Response rate

100%

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Serenity Pet Cremations & Burial

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I have been overwhelmed by the compassion, care, and attention to detail in the aftermath of losing…read morea beloved girl, our Lola. Eric, the owner, took care of us personally and I'm not embarassed to admit that I collapsed in his arms in tears when he showed up with her cremains, nose and paw prints, commemorative decorations, and more. She passed on the 20th and this company goes above and beyond to offer genuine care and services in the aftermath of what can feel like overwhelming grief. Eric and his company are doing God's work. You cannot choose a better company. PS Just realized that all of this care, all of this service was even more above-and-beyond: they didn't have a credit card on file for me and thus I had not paid a dime for anything. I had to reach out to THEM to ask if I'd paid. This is an exceptional company. Truly.

I really did not want to leave a bad review, but I just got finished euthanizing my baby, my…read morecompanion for 14 years, just to have the crematorium I had scheduled an appointment with to pick up his remains and cremate him not show up. I had sent them a photo for his urn and everything when I scheduled the appointment. When I called to find out what the delay was and they seemed to act as they didn't even know I had an appointment. I scheduled the appointment with the owner Eric Hicks by phone 2 weeks before. The gentleman that I spoke with at the time of appointment was not the owner. He told me they could send someone out now, but luckily my veterinarian was still at my house and was able to take him and have him cremated with them. Shout out to Oakes Animal Hospital in Winston Salem for providing me in home euthanasia and cremation services. They are one of the few veterinary hospitals that provides these services for established clients. I have used Serenity Pet before and even recommended them to my aunt when she had to euthanize her dog. She even used their in home euthanasia services. Which I did not because use, because my dog had a lot of anxiety and was comfortable with his veterinarian. My aunt was very pleased with Serenity services and so was I. I am disappointed that now I am not getting the items that came with the services Serenity offered. You have to understand I was emotionally wrecked and could not wait for 20-30 min for them to come. I'm writing this review mainly because they didn't even seem to care to enough to apologize for the mix up. When they text to use storms as an excuse for not being there. Which would be understandable if they had call, but I got the feeling they weren't coming in the first place. Like my appointment didn't exist. I did text them back to let them know my veterinarian was handling it and I had already told them that when I called. Their response was "Ok". No sorry for the inconvenience on one of the worst days of your life. I have used a few pet crematorium before and have never been treated with so little respect on a already difficult day. I choose Serenity Pet because they are still privately owned. Where everyone I've used in the past is now owned by a corporation. This was a very disappointing experience that I did not expect to have.

Home With You Compassionate Pet Euthanasia - pethospice - Updated October 2026

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