I love the front staff of the animal hospital. They're always friendly. All the vet techs have been…read morewonderful too. I loved our original vet up until the pandemic when we had a situation that felt very abrasive and rude, and I think about it often. After that we switched and will use two other vets from here and I've been super happy again. It is always an expensive visit, but I know my dog is cared for when there.

Unfortunately this experience will stay with me the rest of my life. Yes my cat was 17 years old…read more Yes I understand he wasn't a patient at this vet. This was on a Saturday. His vet was closed. I also have a very delicate/difficult situation where I'm unable to travel. Time wasnt on his side. Time is precious and every second counts during an emergency situation. The Capeway was open and and I'll never understand getting turned down when I first called in a panic with an emergency situation. An emergency is urgent. Even if they went fully equipped for the whole situation why couldn't have they said yes bring him in right away? Maybe he would have had a shot to live. Maybe he could have been stabilized as i was getting in contact with someone who could have then drove him to the emergency hospital. Now here I was wasting time calling other places. In a panic my mom called my aunt and asked for help after I did. She called this place as she googled who was open. So after about 15 minutes wasted they said yes bring him in when my aunt called. Why couldn't it have been yes right away? Are all vets like this? Is this the system? Why can't vets take emergency situations? Especially in my situation where i told them i was unable to get to the emergency hospital. How can someone in this field turn down the opportunity to save a life? Just a lot of unfortunate situations in this world. I wasn't expecting to bring him in for free. Ready to pay, you beg and this is how the world works? At the end of the day at least I know what illness he had and why he died. I'm honestly am having a hard time putting everything into words and how I feel. I'm sure as people read this it may get misunderstood and that's okay. In my world this is unacceptable and pets and their owners deserve better, at least in my world. Sammy did have an appointment with his vet on Tuesday, but unfortunately he passed on Saturday here. The bottom line is my cat is breathing out of his mouth can you please take him in? Answer was no. Wasted time then said yes. Unacceptable! I really really wished the answer was yes right away, then whatever happened then at least I would of had more of a peace of mind. I would have felt that they tried. That's all I wanted.

I have been a client at Chase Farm for over 20 years. Dr. Pitcairn is the best vet ever! She is…read moreknowledgeable, caring, sympathetic, all around wonderful. I can't speak about the other vets as I have contact only with Dr. Pitcairn. I would also like to mention that Emily Wood goes above and beyond her work there. She is friendly to all of the clients and makes the visit enjoyable.

I arrived at my appt at exactly 4:50pm with my 2 dogs ( an American Bully and a French Bulldog). My…read moreappt was for 4:55pm. It took a long time to check us in because the male employee checking clients in was helping an elderly couple. He was having a difficult time gathering the correct dog food for this particular elderly couple. Long story short. I check in both my dogs. ( mind you my husband had to come with me because 2 dogs can be a handful). We waited for about 2 minutes before being called into an exam room. The tech took down some information and then proceeded to leave and say the vet would be in shortly. After waiting about 20 minutes the tech comes in and says "I'm sorry because you were late for your appt, the doctor is going to euthanize a pet and then you will get seen". Although I feel terrible for the people putting down their dog I proceeded to explain I was not late, it was the check in process. We were checked in late because the male employee was helping an elderly couple. I even told her the entire conversation. I also explained it took a while for me to get this appt because I had 2 dogs and my husband had to be home to help me. I told her I wanted to speak to the vet before she went and saw another client. I waited an additional 15 minutes in the room. It is now 5:40 and my appt was for 4:55pm. I was so angry I got up and left.!! I have been a client of there's for close to 20 years. There is always issues with wait times, which I normally wouldn't mind. But to say it was my fault. That I arrived late!! I have never been late to anything in my life!!!

My Racquel a ragdoll was giving birth and she was in severe distress with a Footlin breech , I…read morecan't thank them enough. ESPECIALLY Dr Jennifer ..( sorry I forgot her last name ). However we named a kitten after her . Thank you , thank you , thank you With Love, Willetteragdol.com Rick and Bette

We cannot say enough wonderful things about Bay State Veterinary Emergency and Specialty Services…read more From the moment we arrived, the team treated Nero with compassion, professionalism, and kindness. During a stressful time, they answered our questions and explained his care clearly. The doctors and staff went above and beyond, showing expertise and genuine concern. They cared for Nero and supported our family. We are deeply grateful for the exceptional care he received and highly recommend Bay State to anyone seeking outstanding veterinary services.

Wonderful loving care staff Short wait, maybe 15 minutes…read more Made me feel like my 11 month old 3.8 pound puppy was in the right hands to receive care

Always a tough visit. Personnel is very professional. Waiting area could be larger. They are…read morevery nice.

Been a client since 2011 , There was issue with the appointment time which honestly probably was…read moreon me I just got off my shift grabbed lincoln and rush to the vet, My bad so when they said i missed the appointment i said ok bye maybe sarcastically knowing me yes . Difficult shift i was tired no excuse . but the week before i was insulted by the staff over a 430 vet bill which was totally uncalled for, Yeah so maybe i had an attitude this past week. but honestly they changed a since they got bought out by a private equity company ,My past two Dr i had over the past 16 years i loved they cared, but lately all i got was floaters. I'll miss my two Docs who took great care of Seamus you know who you are, But the front staff and some technicians suck big time, My advice research before you put you're loved ones there, Especially Swansea. Goodbye Docs Seamus is gone now but thank you so much for his care his Doctors were the best actually.

Love this office set up, sevice is excellent and the staff is very professional. Will be my pooky's…read morenew veterinary place to go.

Great practice! Clean, well managed and staffed!…read moreThings are easier when dealing with professionals!

Our primary vet referred us here for my Boxer's hyperplasia gingivitis. Dr Jessica Antone performed…read morehis surgery. She did a great job and his teeth and gums look wonderful. I have nothing bad to say about my experience. My boy is so much more relieved now.

Dr Calwell and her staff are Amazing!!! Compassionate, kind, caring , knowledgeable, patient and…read moreunderstanding.

Dr Cadwell treated my potcake Karma for liver toxcicity due to a medication from a previous…read morevetranarian. Within 5 weeks karma's liver values returned to normal under Dr Cadwell's care and she has started to gain her weight back I would highly recommend Dr Cadwell to anyone. Her care her knowledge, the time she takes with each animal and their humans ,there are not enough words to describe how incredible this vetranarian and her office is. They are an exemplary example of what a great vetranarian is. I will never bring my fur baby to anyone else Jackie Mike and Karma potcake

Lots of love to Dr. Ramsey and his vet tech for taking care of my senior cat. There is kindness and…read moreempathy at this vet clinic. Prices are fair.