Our experience of Dee Windows was totally negative. We accepted their quote to replace a bedroom…read morewindow and window sill in April 2018. We didn't get the paperwork for the work until September which we returned with the deposit they asked for. The subsequently contacted us and asked for an additional payment saying that the window sill was not included in the original quote. We asked them to check the paperwork which they did and confirmed that it was included. They came out in October and made a judgement call not to carry out the work because of the severe weather and we rearranged for a few days later. They did not turn up for this and did not contact us to say why. We chased this up and were told that the office manager would get back to us but he didn't. The following day we received a brief letter from Dee Windows saying that they had returned our deposit. This is a quote from the letter: "We do not wish to carry out the window replacement for you." No explanation was given.

We had all our bungalow windows (no doors) replaced by Dee windows five or six years ago. We had a…read morefew other quotes from local and nationwide companies and Dee Window's quote was the cheapest by a good margin. The quality of the windows is very good and the fitting was quick and efficient. They did crack a pane during fitting the bathroom window but they apologised and fitted a new pane a week or so later. We have recommended them to others as our experience was a very good one and five or six years later, the windows are performing well and not showing any signs of degredation.

If I could 0 stars I would, the service received was despicable, almost laughable…read more I paid for a deep clean of my property and the 'team' sent was one person for carpet cleaning and one person for the rest of the house. The list of things left unclean is too long to bore you with but it includes the toilet, fridge and oven (fairly standard I think in most households). I could have done a better job myself in half an hour. I subsequently complained and was told a different team would arrive to fix the problems. The SAME team arrived and then spent all of 45 minutes washing the floors and windows, as the cleaners protested that they were unable to clean an oven toilet and fridge (although this was supposedly part of the service). I would NEVER use this company or their sister companies ever again. I have been offered no apologies or compensation for the hassle this has caused me. I have found the managers and customer service team equally as frustrating. I was unable to review them on their own website as there is no function for this funnily enough. It does not use skilled cleaners or provide flawless results as suggested on the website.