Unfortunately my family and I had to use their hospice services this past month for my elderly father who was dying of heart failure and COPD. While the intake and folks we met (Diane our social worker, sharolyn our nurse and Mike the Chaplin) were nice and seemed knowledgeable, the promises of care we would receive have been bitter. I'm giving 2 stars because the folks all seemed very sweet and caring, at first.. While my father was alive (he was in hospice 1 week and passed a week ago) the nurses were great, and present whenever we needing anything. They were great at calling back and very attentive, at the time. However, my father passed 8 days ago and not one call from anyone. The social worker said that counseling would be temporarily provided, yet we have yet to receive any calls from the nurses or social worker to check on things. Not one condolence. I wasn't quiet expecting this, as they seemed to care in the beginning. We are saddened by the lack of true empathy and care they seem to have for those left behind. As they are well aware to care for a dying loved one isn't a task for the weak of heart. It would have been helpful to have someone compassionate and caring to speak with this week as we try and live on without my father. Very disappointed read more

I had the same type of experience with Home Options Hospice where ironically my husband volunteered for years. The home care nurses were very nice and professional, but when Bob went from the emergency room to a Hospice room, everything changed. The doctor was cold and never introduced herself or told me what she was doing with Bob. The nurses would bring in meds and say the doctor ordered them without even asking us if they were okay. At one point, my husband said, "this is hopeless". One CNA there, Shawna, was the only one who ever asked if I was hungry or thirsty. She brought me water, coffee and food. I was in shock. The chaplain came in and insisted on reading the Bible in a loud voice even thought I said twice that our priest had just been there. No one asked me about a chaplain. When Bob dies, a voice over the microphone asked me what funeral home I wanted to use. I had no idea. Finally I called our priest and he helped me. Then, I had to walk out of the hospital alone and when I got to my car, I just collapsed. I finally called a friend to come and get me because I could not drive home. Shawna gave me a hug when I left---everyone else just watched me leave. And no one has ever called me. I laughed when i saw their brochure and saw that they "offer bereavement groups for the family." And, please, don't bother calling me know. read more

My association with Home Options Home Health and Hospice was recently very good! I was treated with respect and compassion while receiving great medical care. My outcome was very good and I thank Home Options for the wonderful care and staff! read more

My Mother-in-law received care from all 3 services of Home Options. They were responsive and caring. They answered all of our questions. The staff are professional and courteous. Her physician was pleased with the results of her therapy and treatments. Yes, I would recommend them to my friends and anyone else who asked. read more

Home Options came to our home to care for my husband. They were always prompt, professional, and truly cared. My experience with Home Options was very positive. I would highly recommend them if you have a loved one who needs the best care in the valley. read more