I hired this husband and wife run company, Regional Kitchen on Sheldon, to do a kitchen renovation…read more I told them that I wanted a one stop shop and Robert's infamous answer to everything . . . Yeah we can do that. Not true. They led me to believe they were going to walk me through the entire ordeal as I've never done this before. Not true.
My first red flag should have been that when I asked for the estimate to be broken down so I could see where I was spending money, they refused to do so. I had also had a quote done from Graham's & Sons in Hespeler, Amanda asked me for that quote, so she could see what she was working with, because Graham's had hired Regional Kitchen to build some cabinets for a job they were doing. Another red flag at how shady they were.
They are famous for last minute schedule changes. My kitchen was supposed to start mid-October. I had everything prepped for them, and they don't show up for another month, mid-November. No explanation from them and I have an unusable kitchen. Sometimes it would take Amanda a week to get back to me.
Amanda then tells me that I have to contact the electrician THEY hired. Which ended up costing me an additional $2,500. because apparently Robert is not aware of electrical or plumbing "code" or the order in which things need to be done. Robert had the flooring company HE hired, install the sub-floor before the electrician did what he needed to do. The electrician was not happy, and mentioned that he had worked with Robert in the past and it is always a mess.
FINALLY, cabinets are going in, end of November.
Beginning of December, Robert and Blake come to install my shelves. Robert is like a bull in a china shop, scratched my wall. Blake says "slow down, you're scratching the wall". Robert responds with "They can re-paint". Really???
Almost mid-December, my countertop goes in. Installers damaged it by putting acetone on it, the counter is quartz, never supposed to use acetone. Robert says they can buff it. No you can't.
We are now at the end of January, countertop still damaged. We are now at the beginning of February and still going back and forth with Amanda about this damaged countertop. Beginning of March comes and goes, Keep in mind, Regional Kitchen has been paid if FULL, months ago.
Now mid-March, not only am I still dealing with this damaged countertop, I've paid almost $60,000. My mom is in hospital and passes away beginning of April. Middle of April Amanda gets Rockland Granite and Quartz from Woodstock involved.
Alex from Rockland Granite and Quartz comes to measure for new countertop. He used some sort of laser, no measuring tape in sight. First mistake.
The original price I was quoted for countertop was $4,500. it then went to $5,300. which I was fine with because it wasn't a stone Amanda had a sample of. First installers damage original counter. Amanda then suggested that I go to Rockland and speak to Jasmine, who then shows me a different stone. Amanda tells me the different stone would cost me an additional $1,500. So I asked Amanda to show me the quotes she received from Rockland for both stones so I could see the difference in price. Amanda refused to provide quotes. I called Rockland and spoke to Jasmine regarding the price difference, her response to me was I was not the customer, Amanda was, therefore, she could not give me prices. But she did say that the price difference was no where near $1,500. Which is exactly what I suspected. Alex then came back to measure one part that he missed, I was explaining to him about this price discrepancy. He started to laugh and said the difference "might" be $700. maximum. So if you see Amanda's pattern . . . she keeps going up an additional $800.
We are now beginning of May, countertops still not replaced and Amanda is getting major attitude because I've caught her in a lie and she's trying to spin it around on Jasmine from Rockland.
End of May, beginning of June Rockland replaces countertops (not original installer) and low and behold doesn't Alex from Rockland wipe the entire countertop surface with acetone and damage the entire thing. Now nobody will take responsibility. Blake from Regional tries to tell me that they have to wipe it with acetone to get the "oil" that protects it during transport. I called Lucent, who is the manufacturer. There is no "oil" put on the stone, and you are NEVER to use acetone on quartz. Danny from Lucent came to my house to try and fix the counter to no avail. Months and months and months of nothing but hassle. Regional Kitchen offers me $2,200 and wanted me to sign something saying I will not speak of their company. They need the $2,200 more than I do and if I can save someone from the stress of dealing with this company, that is worth a lot more than $2,200 to me. There is soo much more to this nightmare, pantry drawers falling out, cabinet drawers not closing properly, shelves in lazy susan falling down. Very poor workmanship and absolutely no ownership.
