Very poor customer service. CPAP device was setup poorly and…read morethen they got defensive when I pointed out the settings are off from my old machine and I couldn't use it. Meanwhile the follow up for supplies has been terrible Abby frankly just rude. Today they called and I was hung up on. Cannot recommend this company

Horrible service. My provider sent my sleep apnea machine order to Lincare in Rolla, MO (a great…read moreplace). Since I live in Washington MO, they offered to send the order to their partner Medical West here in town. That was a week ago. I called today to get a status update from Lincare, who confirmed they sent my order last week. I then called Medical West, and a woman told me they didn't have any order for me. I had to insist Lincare sent something, and was placed on hold a long time. When she came back, all she told me is they are 'working on it'. I asked if there was a rough timeline/guesstimate for getting the machine, as my current machine is on recall due to poisoning patients and I had to discontinue use immediately. She said "We don't know." That was it - no explanation, no attempt at a rough guess. I said "So you can't look at some previous fulfillments and give me a rough idea of a timeline? If it's going to possibly be longer than a day or two, I need to call my doctor. Can you tell me if it's possible it'll be more than 1 or 2 days?" She just said "No I can't." Again no explanation, very rude. I will not be using them ever again.

I typically write only positive reviews, but this company warrants an exception. Only giving 1 star…read morebecause I cannot give zero. Took untold hours of a my personal time over a period of 2.5 months to place and (I hope receive) a simple order. The missteps and lack of follow-up throughout this ordeal represent the absolute worst "customer service" I hope to ever experience.

My family member has lived there for 9 months now. We stop in frequently and she is getting great…read morecompassionate care from the wonderful staff. The place is clean. Lots of fun activities going on and residents appear very happy. Food is great, always choices. Residents get involved with things as they choose which for many, gives them purpose. Staff are always communicating with the families and address any concerns or questions immediately. They do a great job helping the family members adjust to this transition as well! Grateful!