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Clermont, FL

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Home Instead

5.0 (1 review)
Open • Open 24 hours

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VITAS Healthcare

VITAS Healthcare

2.6(39 reviews)
21.9 mi•Horizons West / West Orlando
24/7 Availability
Available by appointment

DO NOT TRUST this company with your loved ones. I wish there was an option for zero stars…read more Our experience with this company was very disappointing. Before switching to their services, we were led to believe that the necessary DME equipment was readily available, but after switching, we were given multiple explanations as to why it was not available. We also had concerns about the care provided during a visit. An aide came to our home for approximately 30 minutes, did not properly clean my father, left his dirty clothing on the floor, and left the home without notifying anyone. I contacted the company to report our concerns. Instead of receiving a call to discuss what happened and hear our side, we received a call from a manager who spoke aggressively to my family and me and said, "We will not talk to our aide that way." We felt that our concerns were dismissed before the situation was fully addressed. We also did not receive an apology for the way we were spoken to.

No one at Vitas ever told me that I was subject to a 20% out of pocket fr Medicare. I thought all…read moremy bills would be paid through Florida Blue. I have had $3500 in out of pocket expenses this year. I thought it would go to my Blue out of pocket max. Instead with the bills submitted to Medicare, that $3500 went to my doctors as my share of the bills because of Medicare which has no max out of pocket. Add that $3500 to the zero pit towards my $4500 Florida Blue max out of pocket and I am looking at $8k before I can breathe.

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VITAS Healthcare
VITAS Healthcare
VITAS Healthcare

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VITAS Healthcare Inpatient Hospice Care

VITAS Healthcare Inpatient Hospice Care

1.0(8 reviews)
22.5 mi•South Eola, Downtown / Central Business District / CBD
24/7 Availability
Available by appointment

AVOID THIS PLACE AT ALL COSTS!! (which can be your life or the life of someone you love). I was…read morelooking for compassionate care (palliative care) for bad back (from many surgeries) and also COPD and this company within days, had me on so many pain meds and benzodiazepines that I couldn't think straight and they put from outpatient with nurses visiting me into a impatient unit when I couldn't make decisons. I was basically locked in a small room where they never changed the sheets, showered me or were compassionate to me. I was sent to a hospital after 4 weeks there by ambulance with no records, medications, withdrawing horribly. I waited over 13 hours in a ER, only to be sent home the next day to die of detoxing from 3 opiates and 2 benzodiazepines. I had to get into a rehab center to get off these meds. STAY AWAY IF YOU VALUE YOUR LIFE OR YOUR LOVED ONES LIVES. They will kill you or them if you don't somehow get lucky like me.

DO NOT USE THIS COMPANY!!! If I could give this company a half star I would! This is the WORST…read moreexperience I have ever had in the midst of dealing with the decline of my sister! I am her caregiver and signed up for VITAS for assistance because I had no help. Here are the issues: 1.) They DON'T communicate - they change times and days and no one calls to let you know when they're coming 2.) The staff is not organized--- they didn't bring supplies, they asked me for supplies, they didn't follow through on supplies that they said they would order 3.) Staff is incompetent - on SEVERAL occasions I had to help their staff complete their job 4.) They are VERY UNORGANIZED there is NO organizational structure within the company everyone promises you help and assistance to resolve your problem but they never follow through For the sake of your peace and best care of your loved one STAY AWAY FROM THIS COMPANY!!

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VITAS Healthcare Inpatient Hospice Care
VITAS Healthcare Inpatient Hospice Care
VITAS Healthcare Inpatient Hospice Care

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Home Instead - homehealthcare - Updated October 2026

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