I requested transport to and from a medical procedure which required me to have general anesthesia. The Home Instead care giver/ driver arrived promptly and was very professional. She waited in the waiting room, and came right back to my room when I was done with my procedure, and stayed with me until I was ready to go. She picked me up in front of the hospital and drove me home, and stayed with me until she was sure I was okay. This company is highly recommended for a reason. read more

Home Instead provided terrific care to both of my parents preceding their deaths. I recommend them highly. The owner is lovely - honest & kind. It"s the place I call first. read more

My mother had a pretty large heart attack and was in a local rehab hospital. Though she was living independently before the attack we had serious concerns regarding her ability to care for herself once she was going to be released home. Not being local, I took a friend's recommendation and contacted Home Instead. The person on the phone was extremely helpful and arranged to do a home visit with me and my mother. Cheryle came out to the house and spent a good 2 hours talking to us about our needs, easing any concerns that we may have had about obtaining in-home services and mentioned several times that they (Home Instead) was the best at what they do. We inquired about their immediate availability (within a week) and were told that it would not be a problem. I phoned the next day to confirm that we wanted to proceed with services and faxed over all the paperwork. Though Cheryl wasn't available at the time Brittany (the Admin Assistant) assured me that we were assigned a case worker and that everything was good for Saturday. I didn't receive a call back from Cheryl that afternoon. The next day I rang them again to make sure everything was set for Saturday and mentioned that I had questions that I wanted to discuss with Cheryl. I was assured that plans were set and was told that Cheryl would get back to me. She didn't. Friday I phoned again, rather irritated. I mentioned to Brittany that we really needed the help and that I didn't have other options lined up. I was upset to not get a call back and said that I just needed to know if they couldn't come... that way I could make sure someone was there to help my mom until we found other help. NO CALL BACK! Not surprising by now to figure.... NO ONE showed up on Saturday when we had hoped to expect someone (and mom was released home). Thanks to Home Instead, we hadn't secured other options and the family had to jump through hoops to make sure she had care. I am SHOCKED that this place can call themselves care providers and am even more shocked that their reps can consider themselves "the best". Fortunately for us, we had family backup.... but for many they would have been left high and dry. DO NOT USE THESE FOLKS if you care about your loved ones.... they obviously don't!!!!!!!!! read more

I wouldn't use anyone else! I want to share my experience with Home Instead Senior Care because I know what it feels like to be deeply concerned about who goes into your mother and father's home and how they are being treated (behind the scenes). I cannot overstate how kind, patient, upbeat, respectful and compassionate Ann (the Home Instead caregiver) is as she cares for my mother who suffers with dementia. She takes my mother for walks, engages her in activities, shares pleasant conversation, and even took her to have her hair done. While she doesn't remember her name, my mother does remember the kind lady who comes to visit her. I am deeply grateful Home Instead--thank you! read more

The caregiver that regularly attends my father makes such a difference in his life. He engages Dad in conversation and looks after him like family. His caregiver and the support of other Home Instead staff are enabling my Dad to continue to live in my home and experience a high quality of life. read more