My sales rep was wonderful! He did a great job of helping me find a solution to my flooring…read morechallenge. I am not enamored with the choices on the market now but Joel helped me find something that I am reasonably happy with. I'm 100 miles away and Thornton really had a wide variety. So glad to have a solution & will return to them again - just wish they were closer!

Upon walking in, there were 3 people at the front. Not one of them acknowledged my wife or I. We…read morewaited around and tried to find our own flooring for 20 minutes. Other people walked in and the sales staff all asked them if they needed help. There was still nothing for us. We have purchased from Thorton's in the past but we won't come back. Since the new building, they don't seem like they want to help anymore. The customer service was just nonexistent.

Very easy to work with! They did a great job cleaning our carpets before our house went on the…read moremarket!! They definitely went above and beyond for us!

From the owner: We specialize in tile, carpet, upholstry, and area rugs. We use the most up to date methods and…read moretechnology resulting in a unique experience. You will get the best result you have ever had with these services or we will make it right.

WE had a storage unit whereas several of our items had been smoked from a proximate fire. Intek…read moretook the job and was able to cure several of the items.. They were always fast in responding to working around moving items back to storage and any other questions we had in the process. I will likely use them again if such an episode for deep cleaning, soot removal is required. Great service and quality communication. Tom Wilson

Maybe they do good work, but it must be hard to find out. I have called twice and left messages…read morewith the receptionist asking for more information on an apartment cleaning. Apparently nobody is interested in returning my call.

My experience with Rainbow Restoration was extremely disappointing. They first came to my home on…read moreOctober 3rd, and the project still wasn't completed until November 20th--an unacceptable timeline for the type of work that was needed. I had to constantly follow up just to keep anything moving, and the scheduling and coordination from the office were completely disorganized. A few days before they were coming back to my house, I even received a call asking for the status of my project, as if the project manager hadn't been keeping notes on my account. I also called to speak with a general manager about my concerns and never received a call back. To make things worse, Rainbow Restoration didn't even perform the main work in my home--the asbestos remediation team did--yet I was still charged over $1,300. The charge didn't include repairing the wall with drywall or plaster afterward. When I asked about it, I was told it was handled by a different department, would require another inspection fee, and they couldn't give me any idea of their availability. I made it clear from the beginning that I did not want to do any of the repairs myself, so I don't understand why the project manager didn't coordinate all necessary services ahead of time. Now I'm left to either do the wall repairs myself or hire someone else, because I absolutely refuse to use this company again. While the technician who came out was great--professional, friendly, and thorough--the rest of the experience was terrible. I would never use this company again or recommend them to anyone.

This company was assigned by our insurance company. For the initial visit they charged 330.00…read moredollars for doing absolutely nothing. After two weeks they still haven't provided our insurance company with the required documents to start our repair process. This company is just a scam

They were very helpful when I was buying the product, but 1 1/2 yrs later when the planks began to…read moreseparate at the seams, NO customer service at all. For 2 months, would not return a phone call, come to look at the floor, and just blamed my installer for the problem. Was not asking for a refund, just how to possibly fix it. Very dissatisfied!!