We bought a cage ceiling fan that I loved in 2020. The fan blades portion is like a pedestal fan, not like the typical ceiling fan blades. It wasn't cheap and I would have expected it to last. While it does have a lifetime motor warranty, the components are only covered for 2 years. Fast forward to earlier this week, the fan blades split in half, turned a bulb to shards and damaged the wall. Don't bother calling the company, the blade isn't offered as a replacement part, I was told to go buy a new fan. I did notice newer versions are caged in on the sides now. They warranty the motor for life but you can't replace the $12 blade? Go buy a new one? Plus the possibility for potential injury. I did figure out a blade from a pedestal fan will fit and will be installing chicken wire around the sides, which will fit in fine with my old farmhouse. read more

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Absolutely the worst cabinets ever. 12 cabinets. 5 are unusable. Cracked, drawers faces off and laying in the box, trash bin drawer is lifting so doesn't slide. Cheap hardware. Junk. read more

All cabinets came broken and scratched up. Unfortunately my basement took too long to finish and by the time we opened them to install the return period has passed. Worst quality I've seen for such an outrageous price. Home depot should be ashamed to ruin their name using such a company. But maybe home depot is going down that route too. read more

Never buy from Home Depot home decorators collection. We spent a $1000 on a pantry. The first one we received the frame was broke. They were very helpful and did send us a new cabinet. Unfortunately, The replacement cabinet arrived without the top door, hinges, drilled holes. Nothing!! Contacted them again- mind you this is cabinet number 2- we will and you the door and hardware and you can call a cabinet person to put the door on- we might be able to give you some money to help cover the costs. That is Bullshit!!! They f'd up and want me to pay again to fix their mistake. Buyer beware. read more

We installed a Home Decorators Collection Grovehurst 48-inch W x 20-inch D Center Rectangle Basin Vanity Top in Engineered Stone in Sept/21. Immediately noticed 'etched' spots on vanity top surface. These have multiplied daily and it looks terrible. Spent several hours on phone trying to get help. Have emailed and unable to get follow up. Home depot sympathetic and will take back - whcih means we have to uninstall all - plumbing, vanity - get onto a truck and take back. Plus all inconvenience of waiting to get something else. This product is disappointing beyond words. Also customer service. Completely frustrated. Very regretful we chose this unit from this company read more

I too, have received their catalog forever. Nothing much caught my eye. I was in the market for new kitchen rugs, and decided to try the indoor/outdoor variety this time. I am hoping that the lack of natural fibers will keep my kitties from using them as blankets and clawing toys!! I researched them online...and decided on the basic color and pattern I wanted. I found Home Decorators Collection had the best price (even factoring in shipping) for what I was looking for. I ordered online, which was easy and secure. The two rugs arrived at different times, the last one today. I am completely satisfied with my purchase....and will shop with them in the future! read more

I've been receiving the catalogs from this mail order furniture and home decor store for some time before finally ordering. I've placed several orders since, and have been so pleasantly surprised and totally satisfied with the quality, promptness, and prices. Almost all the items require assembly, and they are shipped "flat" in order to cut on shipping costs. The deliveries are scheduled a few days in advance, so you can be sure to be there to receive them. The instructions were clear, and within a little more than an hour, your furniture is ready to go. The workmanship is great, and the engineering is also perfect. For most items, solid wood is used in constructions. Sometimes the back panels (like the flat pieces that are behind the books and against the wall on a bookcase) are made of veneer, but that's okay, because these areas don't tend to get wear & tear -- they are for stability/looks only. Usually only a screwdriver or hex wrench is required. (My tip is to treat yourself to an electric screwdriver if you don't have one -- will save mucho time!) My first purchase was a beautiful 72" high glass-doored 5-shelf cabinet. It is gorgeous, and cost less than $300. I then ordered two Tiffany-style stained glass ceiling lights for my den. They are gorgeous and were only $39 apiece (a bargain for leaded glass of this quality). My latest order was for two enormous solid-oak craftsman-style bookcases, which together fill a 100" wall space, and are 74" high. These are in a light oak finish, and absolutely stunning. The packages were heavy, and my nephew came over to help us put them together. (I use "help" loosely -- he actually did all the work!) (Thanks again, Breton!) Together, the bookcases, including shipping, were less than $400. I compared prices with Ikea and could find nothing close, especially given that most of the Ikea lines are laminate over particleboard, and they charge an arm and leg for shipping. Since I don't own a truck, it isn't feasible for me to haul home Ikea's large packages. I also compared prices with local wood-furniture stores, like Hoot Judkins. A similar set would have been close to $1000 there. They also have a discount outlet, and I always check that website first, to see if what I'm looking for might be on sale. That website is: www.homedecoratorsoutlet.com. For example, right now they have a beautiful wine console on sale, the Canterbury Wine Console, which was: $419.00, and in the clearance is now: $81.99, a savings of $337.01. The outlet site also has incredible prices on rugs. read more

I've ordered twice from them. In 2010 I placed a call to verify the dining room set I wanted was in stock. They said it was. Then, it wasn't. After several calls & a few weeks, I found the same set through another on-line retailer and it was cheaper. I called THEM and they said it was in stock. I ordered it from them & it arrived promptly. I called HDC & cancelled my order, which still hadn't shipped, and they reversed the charge on my credit card but CHARGED me a cancellation fee!!!! So...4 years later...they had the ONLY printer stand that matched my desk. Since it was on clearance, I decided to give them one more try. This time it arrived on-time, but the top was seriously damaged. I took photos and emailed them & spoke to customer service. They decided to reverse the charge since the return postage was too pricey. BUT...they charged me a restocking fee!!!! Never again. In summation, they over charge, good luck getting merchandise in good condition...or at all...and if you are unhappy, expect to pay them a fee anyway. read more

Reading other reviews our experience was basically the same so I'll keep it short. 4 months of waiting with weekly delay after delay.... Consistent $30 discounts after delays... Tired of waiting and cancelled. Too bed because we really liked our order. Horrible customer service read more

SCAM ALERT! For what it is worth, I cannot attest as to the quality of merchandise this company provides, because I have yet to receive anything from them. I purchased a rug over a month ago - a very attractive runner that looked to be of high quality. The item was indicated as "in stock," which according to shipping information on the company's website means it will ship out from the vendor within 24 hours of order placement. One month later, this item has not arrived. I had to call customer service (usually very responsive without having to go through a long telephonic menu) 3 times just to receive a confirmation e-mail that my purchase had gone through. The order confirmation listed a ship date nearly one month later than the purchase date (November 16; order placed October 19 - again, it said "in stock"). Fast forward one more week, this item has apparently not shipped. I have received no further correspondence from the company. I have telephoned frequently and spoken to some very nice people who are unable to provide contact information for the vendor so I may speak to them directly. Several attempts to have customer service call the vendor while I was on the line resulted in unanswered calls, downed computer systems, or disconnections. I am sure, based upon the reviews here and the items on the website, that this company provides some good merchandise. However, be wary of a company that does not adequately screen its vendors. read more

I bought a bathroom vanity the Sunday before Cyber Monday and called my order in over the phone rather than online. I specifically asked the woman I spoke with if I could get a better deal on it because my $398 vanity was going to cost $125 to ship, and she told me that was the best she could do. I also did not receive a confirmation email, which concerned me. I checked their website the next day and they had a free shipping plus 10% off promotion for Cyber Monday! Not to mention I still didn't have a confirmation email, so I had no way to pull up my order to compare what I could've saved. Fortunately, I called over right away, and the woman I spoke with offered to credit the $125 shipping back to me, even though my vanity had already been shipped. I also cleared up the confirmation email; apparently, the woman I had spoken to the day before had entered "89" in my email instead of "90", and I received an email confirmation immediately. Overall, wasn't so pleased with the customer service initially, since the first woman I spoke with should've told me to wait a day to place my order to get a better deal, but was pleased with how willing they were to work with me to fix the solution. The vanity itself is beautiful, haven't had any problems with it so far. read more

So I ordered a shag rug from these guys on the 11th of November. A week later I received an email from them stating that my order was going to be delayed until the 11th of December (yes, a month delay for a stupid rug) . Accordingly, I called them up to cancel my order figuring that i'd just get a rug from somewhere else that could actually ship on time. When I tried to put the cancellation through they told me that they had to "confirm with the vendor' which could take up to 48 hours. A week later, they were still "confirming'. I called them up today to see what was going on and they tell me that the rug has actually shipped so the order can no longer be cancelled. Essentially, they used delaying tactics to make sure I couldn't cancel / claim a refund before the rug shipped. Their customer service representative was not helpful at all and did not make any attempt to apologize for giving me the run around. I wouldn't buy from these guys again if my life depended on it. They're disingenuous as heck. read more

If I could give them a ZERO I would. I ordered a Chevron Tote Bag in April as a graduation present. Was told it would ship by mid-May. In mid-May, I got an email stating that there was a delay in production and it would ship on June 24. Today is June 23 and I received another email saying production was further delayed and it wouldn't ship until July 24. They attached a $10.00 coupon a future order, which I will never use. I am furious and wish I read these reviews before purchasing the tote - which at this point I could have gotten at Macy's, learned how to embroider, and embroidered the damn thing myself. I hope this company rots, someone needs to shut them down. read more

Most stores you shop at have some sort of price guarantee, not this store or company. I purchased a rug and before it was shipped it went on sale. The company REFUSED to give me the sale item, which was a free rug pad with the purchase of a rug. Of course then then said Oh, look your rug just shipped today so therefore you cannot cancel it! I have experienced better customer service. read more

Save yourself a lot of disappointment and do not order anything from Home Decorators! I ordered 10 items from them and they all shipped between one month and 3 months late!!!!! No one at the companies cares, so save yourself the pain and shop somewhere else. I wish I had read the Yelp reviews first. read more

I dont even want to give them a star. We ordered a Tolleson Fireplace stand 2 weeks ago and the fireplace does not work. Getting customer service to call or even a technician on our schedule. My husband scheduled a time for a technician to call. We have been told 24-48 hours and it has failed us. Customer service rep manager HOLLY was useless and scattered brain on the phone. At this point I want my money back and go elsewhere. Home Depot has helped as much as they could but its all on this company. read more

I don't even feel like wasting my time writing a review because you didn't give any effort for me. Between missing items and damaged items you are a truely awful company. read more

SO MUCH FOR A SALE!!!!!!! With added shipping costs of $215 + tax it is NEEDLESS to say it is daylight robbery! So unhappy. I'm sure there are places with WAY CHEAPER shipping than Home Decorators. Pity. read more

This company is dishonorable and their business practices are shady at best. I ordered an item and paid a $45 shipping/processing fee. Seemed a bit high but I agreed. One week later they emailed me to inform me that my shipping cost would be doubled. Instead of honoring our agreed upon shipping cost, they went ahead and cancelled my order. Don't do business with them, go elsewhere. read more

If I could give no stars I would. Worst experience ever. Ordered one thing, my order confirmation showed another. Called and was told they can charge my credit card $12 to reroute the wrong order and ship the new order. I said cancel my order. Stay away from these people. They could care less. read more

I placed an order May 5 for an in-stock item. As of end of day May 11, it has not shipped. In this day of Amazon and similar companies, having orders at my doorstep within 3 days, tops, Home Decorators Collection Catalog is not competitive. Speed matters now, more than ever, as we are growing accustomed to it. Get on your game, HDC. read more

I have ordered multiple vanities from Home Decorators in the past. This time, however, I placed an order for the Newport 31" vanity in black. It arrived damaged, so we called to see how it could be returned. We were told that since it was ordered through Home Depot, we had to return it to them and order another. Huge inconvenience and unnecessary wait time. It's been a year since we installed the vanity. The basin has cracked and the front material, fake wood, I guess, has chipped off in multiple spots. This vanity is in a guest bathroom, not used often. Home Decorators does NOT stand behind their products. Because it's been for than 45 days, they will do nothing. Do not buy from them. They do not stand behind the quality of their products. A $700 vanity that falls apart within a year...ridiculous!!! read more

Worst ever: * customer service * product delivery * quality of product. Believe me, I didn't keep their poor quality product after waiting forever for delivery due to their putting an incorrect address on the label. To make matters worse, they wanted to charge me $10 for a return label plus shipping costs back to them. I think not - and would not accept that answer. It never occurred to check yelp online reviews as Home Decorators Collection's products are offered through Home Depot. BUT I did check the reviews for this product on Home Depot. Maybe those people were paid to write reviews. I'm absolutely mystified. Why Home Depot continues to use them as a vendor is beyond me. This company definitely gives Home Depot a bad reputation. read more

I cannot recommend this website. on 05/30 an item was ordered; confirmation showed ship date of 06/02; when item was not shipped email exchange indicated new ship date no later than 6/7, next 6/13 next 6/17 next 6/28 - item was at last shipped 6/23. All of this while status showed "Reserved, Not Shipped ." Along the way, minimal credits were offered as an enticement to not cancel the order. One of these credits (a paltry $2) was not given until a complaint was registered. So, if you are don't care when if ever an order is shipped go ahead and place it with this company - I will NEVER do business with them again. read more

Please I wish I could give this company negative stars. After reading these reviews it's all starting to make sense. I am shocked this company is able to stay in business. I ordered a thousand dollar desk 6 weeks ago. I have had my order canceled, re charged and un-canceled, been promised 4 different shipping dates. Was told for sure would have he desk today....got a call that now they swear it is shipping today....the swear it will be here Monday....I no longer believe any lie this company spits out. If they were up front about shipping time that's one thing but to be constantly lied to that's another! Never ever again...buyer be ware and take your money elsewhere read more

I had a very similar experience with this company that it appears many others have had. I too ordered a product that was stated as "available" on their site. I placed said order and received confirmation on the 5th of this month (Jan 14') stating that it would be shipped of the 9th. This confirmation also displayed my shipping and billing address which will raise question to another dilemma as this story unfolds. On the 14th i received an email from HDC stating that they were experiencing an additional delay is shipping the item I ordered and that it would now be shipped on Feb 13th. I SENT THEM THIS : I ordered this item about 10 days ago and I just received an email stating that it won't be shipped for another month? Your website states that this item is 'available' in the stock status. Please let me know why this is so. THEY SENT ME THIS ON THE 16th: Thank you for contacting Home Decorators Collection. I will be happy to assist you with the shipping status for the Rev-a-shelf.I apologize for the inconvenience. Your order for the rev-a-shelf shipped on 01/10/2014 via UPS. You may also track your order online at www.ups.com or by calling 1-800-PICKUPS using tracking number 1Z4143890301608631. If we can be of any further assistance, please do not hesitate to contact us at 1-800-240-6047. Thank you for being a valued Home Decorators Collection customer. We look forward to your continued business. Sincerely, Shelly Q. Internet Representative I REPLIED: Hi Shelly, We still haven't received this order yet. Not sure what's going on but it appears that UPS doesn't have the correct shipping address? THEY REPLIED: Thank you for contacting Home Decorators Collection. I am sorry to learn that the Rev-a-Shelf has not arrived but will be glad to assist you with the shipping status. Our records show that on 01/16/2014 we contacted UPS and verified the shipping address. UPS tracking #1Z4143890301608631 now shows that the shelf is expected to be delivered by end of day 01/24/2014. I apologize for any inconvenience. If we can be of any further assistance, please do not hesitate to contact us at 1-800-240-6047. Thank you for being a valued Home Decorators Collection customer. We look forward to your continued business. Sincerely, Shelly Q. Internet Representative I REPLIED: I just checked the UPS tracking and it said this was delivered to Louisville Kentucky. Proof of delivery signed by James!? I want my money back. This is the worst online shopping experience I've had in over 10 years. Check the tracking # you sent me. I live in Queens, NY. THEY REPLIED: Thank you for contacting Home Decorators Collection. I would be happy to assist your with your order number 47011977. I apologize for any inconvenience this may have caused. Unfortunately UPS was not able to deliver your Rev-a-shelf 2 Tier Cookware Or X-large Chrome, and this item was returned back to the vendor. UPS list the concern as: Maspeth, NY, United States 01/22/2014 4:50 P.M. A correct company or receiver name is needed for delivery. UPS is attempting to obtain this information. / Returned to shipper. Remember when I said the confirmation displayed my billing and shipping address? They even sent me an email to review the product I never received. The one star I gave them is one star too many. read more

This company is just pathetic... I ordered some beautiful hand carved Indian style chairs to be shipped to Canada. After a long drawn out conversation with several different people it was decided that my credit card was finally going to be accepted. (However, it had to have a US address attached to it.) I needed the items to be shipped quickly and they would not allow my own shipping company to intervene. With many phone calls and attempts to have the chairs shipped in time for my dateline it was decided that paying more for shipping I could have UPS bring them to us over a two day time. Keep in mind that I never spoke to the same person twice. Each time I called there was a different person tell me a different story. I received a conformation number and a guarantee that the product would arrive on time. Monday rolls around with a phone call to confirm one more time that my shipment would arrive when they said and yet someone different told me that it was not put on the truck. So at this point I am completely fed up understanding that I can't believe anything these people tell me. My chairs would definitely not arrive for my deadline and I would have to look for an alternative. If you are considering purchasing something from Home Decorators, think twice. I good company to avoid, save yourself the disappointment. read more

Bought a craft table expecting some assembly but this thing came in so many parts I couldn't believe it. Halfway through I found that the top had been badly damaged and repainted before shipping. Crappy customer service wanted me to take it apart and rebox all the pieces then take the huge 60 lb box to the post office to return it. I refused. What a mess. Finally got it straightened out after hours spent on the phone. Posted a review of the product on their website - turns out they only post the positive reviews because I tried twice and they never posted mine. read more

Not like it matters to even write this since all you have are one star reviews but just for some added consistency and good measure here it goes - you suck. The delivery of these items is a joke and while you're not the logistics company - you are apparently the one coordinating them so the responsibility of getting it to your customers is on you. The only thing worse than your inability to deliver these items is your attitude regarding this ineptitude. The only saving grace in this whole mess was Home Depot. They deserve five stars for having to overcompensate for the bad seed that is this vendor. Oh and speaking of bad seeds - Hey Fran (the owner's daughter, who so eloquently decided to shout that in my ear as though I give a shit), if you are indeed the owner's daughter, I would imagine you have more than just a minor stake in the company and would take care to actually be of service to your customers since you only barked at me on the phone. Also - the table turned out to be a piece of shit and it's going back. read more

Update - the company credited me $30 to "make-up" for my originally delayed ordered. When used the credit to purchase a completely different and unrelated product, I received a notice that the new "make-up" order would be delayed by over one month. This is not a real company, this is some kind of scam. Recommend avoiding at all costs. read more

I just want to warn people before they do business with this company to error on the side of being safe rather than sorry. Go elsewhere to shop online. I purchased patio furniture cushions from them on 4/22. My credit card was charged the very next day. The items did not ship for two weeks after that. That right there is one problem. Merchants are not allowed to charge a customer's credit card until they actually ship the products that were ordered. I received the items in a timely manner, but changed my mind after finding a better deal elsewhere, so I returned them via UPS. This was on 5/13. UPS's wed site indicated they received these items on 5/17. On 6/4 I called to check on the status of the refund and was told it was in process. That it would show up soon on my credit card statement. On 6/18 I called again after still not seeing anything on my credit card by way of a refund and was told it was still in process. Called again on 6/22 and was told the same thing again, still in process. They have had since 5/17 to refund me. It is now 7/3, almost two months later. And the credit they owe me is a significant amount of money. I no longer believe that they have any intention of crediting me back. After googling this company for reviewer comments I see I'm not the only one who has dealt with this exact problem. Hundreds of people have written reviews just like mine. When just a few people gripe about a company I'm willing to give the benefit of the doubt, but when hundreds of people are saying the same thing, buyer beware. read more

Want to find out how to run a company poorly. Call this company on the phone - their greeting starts with "STOP options have changed." Hold time is forever no matter what time of the day you cal. I will never shop here again read more

Julia Hazeltine Home Decorator - BE AWARE! Julia was retained for a design of a mother in law kitchen. The space was 10 ft by 14 ft. She had a couple ideas that were way our of our budget and was asked to simplify. She took our money and then would not return email or phone calls. DO NOT PAY up front. No response after getting paid is totally unacceptable. read more

I ordered 11 sets of Bali Neat Pleat shades. This set off a string of at least 7 emails about my order "personalization", even after I Replied, and telephoned that I had no idea what they were talking about and I had made no order change. On my phone call it took a lot of coaching from me. After about 20 minutes they finally figured out someone had goofed and transposed my online order into a color ID number that, as I walked them through their own website, I was able to show them did not exist. My phone call, nor the 7 Replies to their inane emails did nothing to stop the emails insisting my "personalization" was holding up the order. There is apparently no communication at all between their various departments. Then, half the blinds finally arrived after about three weeks, and I received a note that the others were not going to be shipped for another 30 days! A reputable company will acknowledge their errors promptly, and offer genuine apology in the form of a gift certificate or discount for the inconvenience. Not Home Decorators Collection. During the phone convo I suggested this and was granted a 20% discount on future products that expired in 10 days. In other words, nothing. That is also what accompanied the notice that half of my window treatments would not be shipped until 7 weeks after they were ordered - nothing. Nothing, no discount coupons, will entice me to ever shop here again. I LOVE my extensive shopping experiences with affiliate, Home Depot.com, but HD Collection is not worth the hassle. Prices are no better than elsewhere and I believe most of their furniture is low quality import crap masquerading as high quality at inflated prices. read more

I bought 2 outdoor umbrellas from Home Decorators and after opening and closing them twice the tilt mechanism broke on both. I'll never buy from them again. Janet B read more

If I could give this company 0 stars I would. Have ordered from them 3 times, every time the item(s) get put on backorder with no notice/emails. Once I ordered some shelves and 3 weeks later decided to call and was told they wouldn't ship until 6 MONTHS LATER. LOL! Same song and dance on my other orders...placed order, said in stock, charged my card then no shippy. So don't be fooled, if it's happened to you the first time it will happen again...and again...and again. read more

This review is based on an online order. I placed quite a large order with home decorators which I knew was a gamble considering I had never ordered from this company before. It was a huge mistake and I will not be ordering again. When I purchased a rug on the website it said it was in stock and would ship in 2-3 days however when I received my confirmation email AFTER I made the purchase it said it would not ship until over a month later. When I called to cancel the rug and be refunded as I needed the item prior to the date it would be shipped, I was told I would be refunded within 3-5 business days. After that passed, and still nothing I called again and was told it was never cancelled and again the refund would come in 3-5 business days. After again still no refund, I called again yesterday (third time) and was told the supervisor would refund the card that day and I would see it in the "pending" items of my credit card yesterday. Of course still not there today and called again for the FOURTH time and again was met with the 3-5 business day line by a supervisor herself who was doling out rehearsed sentences one after another. "I understand your frustration," "I'm sorry for the delay," while still managing to get no where except to wait 3-5 business days. I am absolutely furious and know that I will be calling back again next week when I do not receive again. I will never be ordering from this site again and would recommend if you do the same. WORST CUSTOMER SERVICE I have ever dealt with. I would have given zero stars but it was not an option. read more

Shady and rude people.after you purchase your items on their website, they send you an email later that its not available.when you buy on amazon from them,they ship you 6 instead of 8,and when called,they say that its discontinued and i should make do with 6.getting a refund for missing items is a nightmare.They keep telling me to ship items back and then reorder from them. yeah,right.They are selling stuff that they do not have and they have no intentions of shipping it.Its a robbery,stay away from them and let everyone know read more

It just my luck that the prices of the three lamps I purchased were just priced lower from what I paid.

While J&M's merchandise looks nice online, beware that you will not know how much the shipping charge will be until you submit your order. Their shipping costs are very high. If an item is on 'sale', you can not return it - I can't even cancel my order. So basically, if you get a decent price for an item, they have a no return policy (saving them lots of $). The slow delivery time is certainly not reflected in how much they charge for shipping! it's been a month since I placed my order and it still has not arrived. read more