Dear Chase Customer Service,…read more I am writing to file a formal complaint about the extremely poor service I received at your branch today regarding a transaction involving my savings bonds. The service I experienced was unprofessional, disrespectful, and left me feeling embarrassed and frustrated. Specifically, I encountered two bank employees, Karla and Amanda, who both treated me with disdain and failed to resolve the issue appropriately. Here is a detailed account of the situation: 1. Incorrect Handling of Savings Bonds: When I brought in my savings bonds for redemption, I informed the clerk, Karla, that the value of the bonds, according to TreasuryDirect.gov, was $699.98. Despite showing her the printout with this information, she insisted that Chase's system was never wrong and told me that she could only redeem the bonds for the amount that appeared in her system. This discrepancy led to an attempted shortfall of $60. 2. Refusal to Acknowledge the Issue: Even after showing Karla the printout with the accurate information, she continued to argue that I was wrong. She then told me I could either take the bonds elsewhere or contact the U.S. Treasury, but warned me that since she had already stamped them, I might face difficulties at other institutions. This was a concerning statement, and when I asked if I could record her saying this in case I had issues at another institution, she denied my request. 3. Escalation to Manager: When I asked to speak to a manager, Karla went to the door behind the counter and began discussing the situation with the manager, Amanda, in a way that misrepresented my request. Amanda then came out, repeating that their system was never wrong and again suggested I take the bonds elsewhere or contact the Treasury. Even when I showed Amanda the printout and explained that the amounts were correct, she dismissed my concerns. 4. Unprofessional Behavior: Throughout the entire interaction, Karla exhibited extremely rude behavior, tapping her nails impatiently and sighing loudly. When Amanda finally reviewed the bonds, she attempted to blame me for typing something incorrectly and continued to insist that I was wrong despite the clear documentation I presented. At one point, Amanda stated that the bonds had the same date but were different denominations and yet still failed to acknowledge any fault or error on their part. 5. Failure to Apologize or Acknowledge Mistakes: At no point during this ordeal did either Karla or Amanda offer an apology or admit that their system and/or themselves had been incorrect. Their refusal to acknowledge their mistake was not only unprofessional, but it cost me significant time and frustration, as I had to deal with their incompetence and dismissive attitude. 6. Unnecessary and Unwarranted Attitude: When my husband asked Karla for their names she asked him for his name, which was entirely unnecessary and unprofessional. It made the situation even more uncomfortable, especially given that his name is on our joint account I had just made the deposit into. The overall experience left me feeling that this was either a case of negligence or, worse, an attempt to deceive or manipulate customers. If I had not printed out the correct bond value, I would have been shorted a significant amount of money without any knowledge of the discrepancy. I expect a formal apology from both Karla and Amanda, as well as an explanation of how this situation will be handled to prevent it from happening to other customers. I am also requesting that this complaint be forwarded to the appropriate branch management for further review. This incident has left me with a very negative impression of Chase Bank, and I am considering whether to continue my banking relationship with your institution given the lack of accountability and poor customer service I experienced. Thank you for your attention to this matter. I look forward to hearing from you soon.

Chase bank is not as friendly as they need to be. Don't go to the Chase branch on Gause. There are…read moretoo many other banks you can go to who want your business that have nice tellers in there. That is all.

Brilliant so much better than Chase amazing very polite cashiers who are totally knowledgeable and…read moreare there to help you?

My last 2 interactions at the bank were handled very expertly and it deserves a note. 1st over a…read moreyear ago Bradley helped explain a thoroughly unsatisfactory outcome of a problem I had - that had nothing to do with the bank. He was understanding and knowledgeable and helped me to feel listened to and understood. THATS why I chose to return to this branch when I had another issue that required a bit of hand holding. SHOUT OUT to Ariane branch ambassador who came through for me. She advocated for me by explaining my problem to the bank in bank language and very satisfactorily helped resolve my issue with her patience and tenacity. She was assuring and I felt confident that my issue was resolved and the process of reconciliation was expertly explained. ARIANE is truly was an ambassador and I greatly appreciate her help.

Tardy and cumbersome information for transition to OPFCU. Not responsive to customers. Would rate…read morethis org a Zero but not allowable here. Pathetic. Will depart at earliest possibility.

From the owner: OnPath Federal Credit Union makes banking simple and powerful. From checking and savings to credit…read morecards, loans, mortgages, investments, and digital tools -- we've got everything you need to reach your financial goals. Ready to take the next step? Visit your nearest branch today and start building your future!

4/1/21 - 5 employees not wearing masks despite the demands posted for customers on the entrance…read moredoors. Masks indoors for banks are still required by La. State Mandate. Obey your own rules. I came into the lobby today to close my checking account. No more fees for me! I'll use my federal credit union instead.

Found one of their customer's credit cards and attempted to call to notify Regions that I had it…read more Called the phone number on the back of the card. Called the phone number listed on the internet. After being hung up on 8 times by their various phone systems, I finally gave up. I wouldn't deal with this bank because if I lost my card I wouldn't want someone who found it and wanted to do the right thing to be treated this way. I guess this falls under the category of "no good deed goes unpunished". The only reason I gave them one star is because that is as low as I could rate them.

I work for a small business nearby, and with my boss out of town and low on small bills I needed to…read moremake change QUICKLY this morning. Regions is right down the road and I was hoping for a sympathetic human being to help me break a $20. Instead, as soon as I said I needed to break the bill and stated I was not a customer, the teller's smile disappeared and before I could explain my situation, was told she couldn't help me. This occurred around 10:30 AM on a Wednesday morning. I did not catch the teller's name. I realize it is sometimes against policy to cater to non customers, but on the other side of that - I have visited banks that I or the associated business does not use for their banking, but have still been helpful in a stressful situation. Capital One and Whitney (Hancock) Banks have both helped me out when I worked for other organizations. I have switched banks (I am now a Capital One customer) because of their continuously high standard of customer service. I have also witnessed people switching from Regions banks because of these types of experiences. So thank you, Regions, for being consistently bureaucratic and unsympathetic. I will forever recommend Capital One to anyone I meet with a Regions account.

Have banked with them since the 80's. Never had a problem and they were always courteous and…read morehelpful when assisting me. I do wish the drive thru would reopen on Saturdays!

I don't actually bank here. I just use the ATM because it's the closest one to my house. Let's…read moresee...this ATM is all you could every want out of an ATM and more. It has never failed me or been out of money. It disperses your cash like nobody's business and has you on your way. All for the low cost of only $3. What a deal!

Great bank! Excellent staff at each branch and many people there have been with the bank for a…read morelifetime which says a lot for loyalty.

I've always heard that if you go with a local bank, you'll end up with better service. Metairie…read moreBank does just that and does it very well. So well that I am considering moving all of my business to this bank. That's right, Metairie is not my main bank, but a few months ago, I had the pleasure of visiting with one of their bankers. I will spare you the boring details, but will describe in detail the service. First off the banker knew my mother. Sure she didn't know her well enough to not ask for ID, but apparently most of the drive through workers did. We sat down and conducted our business, but it felt as if we were dealing with a friend instead of a banker. She truly made us feel welcome despite the business being relatively minor as far as the bank was concerned. I've never received that level of service from my own bank. If you need a bank and want personal service the way banking used to be, I encourage you to check out Metairie bank.