Not To Be Trusted!!!
I now regret telling you all that I have many relatives interred in Holy Sepulchre cemetery in Coram NY. What once seemed like a peaceful and beautiful place to go and visit my loved ones now gives me an angry and negative feeling. This past Christmas season my wife and I wanted to purchase 2 holiday blankets from Holy Sepulchre. One for the grave that my two parents and my brother is in and one for the grave of my aunt and uncle. We made the purchase and each one cost $60.00. On Christmas day we went to visit the graves to find that the holiday blanket for my aunt and uncle was missing. I was very alarmed and concerned about this and contacted their office the next day to ask for a refund for the one blanket that was missing. The lady that I spoke to took quite a while to get back to me but assured me that she would put in the refund, but it would take until January 17th to post to my account. THAT IS OVER 3 WEEKS! January 17th came and still no refund, so I called and asked for a supervisor. They told me that someone named Chris was the supervisor and he would call me when he could. It took a while but I spoke to Chris and he told me that he doesn't handle that and he had me speak to someone named Ellen who said she just put in the refund. On January 26th I called again; still no refund and the lady that I spoke to said it would be another 2 weeks! Ellen called me the same day and said I should see it the next day. I then called my credit card to see if the refund was pending and the lady from my credit card said There was no refund pending. She strongly recommended that I dispute the charge because there were only a few days left to put in a dispute on that claim. She said some companies attempt to time it out so that you can not get your money back. I put in the dispute and during that investigation Holy Sepulchre did not respond to my credit card company, so a few days ago (11 weeks later!!!) I finally got back my $60.00.
Make no mistake, to funeral homes and cemeteries, the death of your loved ones is nothing more than a lucrative business. When they give you the whole sales pitch about taking care of your deceased family members in your time of need, it is a load of crap and it will certainly cost you a load of money! I regret that my mom, dad, brother, aunt, uncle, and some of their friends chose Holy Sepulchre as their final resting place. All of this hassle over $60.00! it is despicable!!! read more