wow has the customer service declined big time. yikes. i own a few things from chanel but i don't think i will be purchasing anymore :) read more

A very good experience, all major designers under one roof with their latest season collections on display. All the workers are very courteous and willing to help. I'll return to shop again. read more

One stop shop for all the big brands you may have difficulty pronouncing. The setup is that there are little boutiques within HR and you boutique hop for all your needs/ wants. I found that all the sales personnel regardless of boutique all give you the once over and if they find you may not belong in there they give you the cold shoulder. So much for customer service. You literally need to flag them down and even then they brush you off even though you have all the intention of making a purchase. I would prefer to make my purchases elsewhere if I knew where to find that particular product. This store is not for me, may be for others this service may be their cup of tea. read more

I was in HR in yorldale location on Saturday, July 29 at 2-20 pm. I stopped by Tom Ford counter to try some of their products. The salesperson didn't even show any signs of trying to help me. she just stood near me, keeping her hands in pockets and all her appearance show that I'm not a person who can be there. To my question where is a garbage she pointed her finger to a garbage basket again with absolute absence of interest in me as a potential customer. For more than 20 years of my shopping at Holt Renfrew it was the worst experience I've ever had. I think the management team should pay more attention for their stuff and their manners Don't judge people on their appearance you always can be wrong. read more

i waited a while before i am writing this review just to let me frustration sits a bit and does not get into my way when i am writing this review. i am going to say in this day and age, the customer service with HR is NOT even close to what they present themselves, customer service is slow, inefficient, we have to wait 3 weeks for an order made and lost with currier and made almost 10 calls for this issue, and all they told me was to wait. And when i asked for a refund as i never received it, i was told: sure, but i have to wait until HR gets what i ordered back so then they start processing refund!! After almost 2 weeks of wait and back and forth with their customer service center, after numerous request to speak to a manager, then i finally had the pleasure to receive an email from a customer manager! i want to be really careful with them now, as if anything goes wrong, the client is the one who can potentially take the loss. read more

This is the worst Holt Renfrew in the city. I came here to purchase a coat and the sales girl was obviously looking for quick commission. She took my credit card information and promised she would get me the Mackage coat that I wanted. She was horrible at calling me back. I literally had to track her down. After trying to reach her a few times she calls me back and tells me she lost my coat because another customer bought it. At this point there was only one left in the city and she told me that she could get it for me. It took her another week (that's how long it took her to call Sherway and so forth) to attempt to get me this coat and she did not succeed. She just kept making excuses. At this point I was terrified of loosing this coat. It took me two minutes to call Holts Sherway and put the coat on hold. Unfortunately, I had to drive there twice... Once to purchase the coat and once to pick up the coat after the alterations had been done. I can't believe it took me two minutes to do what a sales associate at Holt Renfrew Yorkdale could not do in two weeks. I'm glad the associates at Sherway received the commission because they were phenomenal. The sales associate at Yorkdale called me three weeks later to ask how I received the coat because she noticed my card had been charged. Seriously.... Get your act together! read more

The Mr and I went visited the Yorkdale location the past Saturday on September 1 to check out the Diptyque scent refills since Nordstrom only had 4 scents. An older lady with glasses and blonde hair came over and asked if we needed help. When we mentioned that we had already got the diffuser at Nordstrom already, and just wanted the refills they didn't carry, HER WHOLE FACE CHANGED. The rep at Nordstrom put the refills in the electric diffuser for us to smell, but the Holts rep just stood there and said we could smell it from the refills. Sorry we didn't give you our $90 diffuser case business! Gees. We walked back to Nordstrom and got the refill from the nice gentleman that helped us earlier. We weren't spending a lot of money, but we aren't picky customers. We bought everything within 20 mins. read more

I really like holt renfrew because it means I don't need to walk so far to look at a bunch of different brands. This holt renfrew is smaller than the one on bloor (obviously), and everything is quite easy to find. The bag section .. mmmm, makes me so happy and my wallet nervous. They offer basically every brand - givenchy, burch, kate spade, alexander wang, miu miu etc. They also have little individual 'boutiques' for the higher brands .. wait, then why does michael kors get one? They also have a huge section for makeup. It's like a larger, cleaner sephora. The clothes section is also lengthy.. jackets, polos, shoes. You name it! One bad thing.. there's a limited amount of 'genuinely nice' salespeople. I feel like there is a lot of pretentious snobby salespeople that see customers as another opportunity for commission. I've witnessed salespeople pointing and whispering while exchanging snobby and bitchy glances as each other as certain customers walk by. Maybe try to be a bit more subtle next time.. Every time I come here, I feel like I have to be dressed 'nicely' and decked out in at least one recognizable brand or else judgment day will come early. Not a fan. read more

I hate coming into this Holt Renfrew location - everything is so cramped and it's always so crowded. The sales staff are snooty simply "because it's Holt's" - but honestly, your store is under the mall's food court - there is no need to be pretentious and snooty. The makeup counters are always crowded, and on a busy weekend you'll probably have to wait to be served - if they bother to look your way. I save myself the grief and go to Sephora if they have the brand that I'm after. The designer accessories are plopped (and chained) onto the shelves and you have to hunt around for someone if you want something and then put up with their fake attempt to be genuinely interested in you. Since this is a smaller store their selection is somewhat limited. Their shoe corner has a pitiful selection of Louboutin, Prada, Dior and Jimmy Choo's - but if you are really looking for shoes either head over to David's in the mall or go down to Holt's on Bloor St. The only reason I'm restraining myself from giving this store location 1 star is "because it's Holt's" - and you'd be hard-pressed to find these designer brands elsewhere in Toronto since many have exclusive distribution contracts with Holt Renfrew. read more

Holt Renfrew - Accessories Near Me - Toronto, Ontario

My Holt Renfrew gift card was duplicated. I bought the gift card at Holt Renfrew to give it as a gift. When I checked my gift card balance later, the balance was $0. Over one thousand dollars worth of money in my Holt Renfrew gift card was gone. I did my research on the Internet and found out how easy it was to duplicate Holt Renfrew gift card. I'm now able to duplicate Holt Renfrew gift card with a $50 card duplicator. Thanks Holt Renfrew for providing us with your vulnerable gift card. I contacted Holt Renfrew about this issue. I even emailed the CEO, and told him why Holt Renfrew shoppers' money were at great risk. They couldn't care less. Not a single reply. They were just hoping that I would give up and stay quiet so they don't have to deal with the victims of their gift card duplication scam. But that's not how the Internet works. I started to write my experience on the Internet informing others. They just told me to contact the police. Over $1000 of my money is gone just like that. Google it. I'm not the only one who's money was gone just like that. The reason why these companies are selling gift card is for their pure profit. They are selling the gift card hoping that you lose the gift card which gets them pure profit in their pocket, but you just can't have gift cards that can be duplicated with a $50 card duplicator. read more

Holt Renfrew - Doesn't take NASA engineer to figure out there must be scratch-off code. Why doesn't HR have it? Cuz it costs HR money. Risk for customers! - Accessories Near Me - Toronto, Ontario

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So if you don't mind having money drained from your wallet and you have an expensive taste then you'll definitely enjoy Holt Renfrew. I'm totally guilty of this. With three locations, one being downtown at Yonge and Bloor, another at Sherway Garden and this location in Yorkdale Mall, gives a variety of locations to choose from. Being located in one of the biggest malls in Toronto, you get to have other reasons to pay a visit to this store. The store consist of booths and boutique stores that will give a great focus on specific product lines. Having boutique stores such as Louis Vuitton, Chanel, Gucci, Prada etc, will allow each store to display their very own look and brands the way they want to. Holt's main focus is to sell only and nothing but independent and high end brands from all over the world. With valet parking and greeters, makes the store experience must more special as they would treat you with great honour. The staff is super nice and their service is super great. Every so often you'll catch a sale event that will give you crazy deals such as 70% off and hourly specials from specific boutique brands. if you can get to these, be ready for some fighting and shoving. With pricing being sky-rocketed, any sale that you can grab, take it. If hungry or thirsty during shopping then hit up the Holt Cafe for some grub. it's pricy but the food is more gourmet rather then the typical fast food. The bloor location is an actual restaurant but the Yorkdale location is more pre-made food. I would honestly just go to the mall and get your food from there if you're join to spend that much on food that you can get cheaper else where. Nevertheless, you'll only need to go there to buy rare things unless you have a very serious problem and buy purses/shoes as much as you do with candy and coffee. But if you do want something fancy, pricey and elegant, then come here. read more

Holt Renfrew - Accessories Near Me - Toronto, Ontario

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Horrible service, horrible customer care, liars. There is no point in shopping here. Take your business to Saks, they actually appreciate the customers that they have. They lost a pair of shoes that i purchased from them that were supposed to be sent in for repairs that would take a week. They lied to me that they were being repaired and would be ready in a week. At the end of that week they called and said the shoes were found and now being sent in for repairs and would be ready in another week. 3 weeks later, i still don't have the shoes and the person in charge of them has gone on vacation. read more

This is the 3rd online order in a row that I have attempted with HR in the last 12-months to not be fulfilled by them. There is inventory available onsite, I place my order and pay and then the order sits in "order received status" for days. I had a suspected what was going on based on my past 2 experiences so sent an email inquiring about the delay and received a response of "they're working on it". Three days later with still no movement on the order status or email from them, I called customer service only to be told the order is being cancelled due to lack of inventory....just as I suspected. Clearly HR needs a better inventory control system. I do a ton of on-line shopping and I've not experienced this anywhere else, ever. Once, maybe twice, I could forgive. But three orders in a row is inexcusable. If an item is showing available and you get to the point of adding it to cart and completing payment, the item should be delivered - seems simple enough for other online retailers. To add insult to injury, I told the rep I wanted to escalate my complaint given I have been a good HR client for years but this was the 3rd time in a row with the same issue. She was very nice and understanding and assured me she was immediately copying me on an email to escalate my concern and....surprise, surprise.....no email was ever sent (at least not to me). Guess I will be doing my shopping elsewhere going forward. read more

Holt Renfrew is known for their poor customer service. They only serve those who dress nice and wear designer clothes. I usually shop here during their sales because their prices are actually super cheap! Jimmy Choo, Manolo Blahnik, Alexander Wang, and many more brands could be marked down to over 70% off!! Recently I met a sales associate named Sabrina from handbags and she is super helpful and nice! Even though she knew I was looking for sale items she was willing to help and even walked me to other sale sections! If you're ever looking for a kind sales associate, I highly recommend Sabrina. read more

If I could give zero stars, I would. I emailed customer service about a certain bag. When a representative got back to me, he/she told me that they did not have that bag in stock and asked me to contact a different Holt Renfrew store to see if they had it in stock. What kind of customer service is that? The first representative should have checked every store for their customer. I actually complained about this incident and never received an email back. UNTIL... I received a letter in the mail a few days ago about a cancellation of my loyalty card because of my recent complaint to the company. Is that ridiculous ? Anyways, I'm so relieved that we have great alternatives like Nordstrom and Saks for in person and SSENSE + Net-A-Porter for online. Definitely never shopping at Holt Renfrew again. read more

This location suffers from the same problem you'll see in most Yorkdale stores: staff with bad attitudes and a serious attention deficit unless you're $pending big or shoplifting. Learn the art of napping while standing as you wait an eternity for staff members to notice you standing a meter away. Here is my personal recommendation for shopping in the cosmetics section: find the most expensive-looking pot of cream or bottle of perfume and slather a generous dallop on your hands. Guaranteed INSTANT customer service (aka get your filthy commoner hands off products that are too good for you). If you want customer service in the other sections of the store, you might need to do some interpretive dance or something dramatic. Otherwise, enjoy that standing nap. The cosmetics gift with purchase are better than what you'll find at The Bay or Sears; otherwise, I don't see the point of walking through the door. read more

The service here cannot even COMPARE to Sherway HR. This store is only good if you know what you want, know the inventory, and you're there to pull out your wallet and pay without any advice. The service I received at Links of London was HORRIFIC. I simply wanted to get the stardust bracelet in silver, and have been told by several staff that it either doesn't exist or is sold out globally. It took then 20 minutes to go on the system to check for inventory at another location, and even that.. I had to get a manager to do. After purchasing the bracelet at Sherway, with their inability to call them to place it on hold, there was a 30% off promotion I got in the email, attempting to go to the store to get an adjustment or repurchase, the lady simply told me the promo doesn't exist. When my email indicated that it's "now through July 5" she says it's a one day promo, and that everyone has been purchasing my item for regular price and it's only on "select" styles in their display case. Keep in mind, the email says "ALL STARDUST STYLES". Like, are you serious? She started raising her voice with me and said I can talk to the manager if I have a problem, but she's very busy with tons of customers and I'll have to wait. At that point I was too fumed to waste another minute of my time when my business is appreciated elsewhere. If the sales reps can't learn to put customers first, because that's really their only job, they shouldn't be working in the retail industry. Definitely DO NOT recommend this location. If you need GOOD service and recommendations and people who will be patient with you and value your business, go to Sherway HR. I only turn back to Yorkdale because it's much closer to me than Sherway. But with the multiple bad service experienced I've received from here, it's worth it to make the extra trip to Sherway instead. SO DISAPPOINTED! read more

I rarely every give a one star review. Not because I don't think they deserve it but it's never a consistently bad restaurant/store etc. There are good days and there are bad days, so basing a 1-star review on a single encounter is, in my opinion, not a true sense of the establishment. I have visited this particular Holt Renfrew location multiple times over the course of my entire shopping career. I think I've bought a total of one thing from here, which was a birthday gift for my mother back when I knew nothing about customer service and what it should be like. And let me tell you, I don't think the workers here know what customer service is either. Everyone that works here is so snotty, for no apparant reason. Well, I mean how could not be if you worked in a department store in a mall. Yeah... I don't know where this holier than thou attitude comes from but it's ridiculous. You may be the keeper of the designer digs and $100+ cosmetics but I'm the one shelling out to overpay for this stuff so don't give me the attitude that you're better than me. Most of the time, there are about 3 of them standing together doing nothing yet, I have never once heard a greeting as I walk in. The set up inside is also terrible. The makeup counters and accessories area is crowded and the laneways are tight and they try to shove so much into this little space that it's hard to navigate when there are a few more people. It gets better in the clothing section but they seem to not be utilizing the space that they were given instead of shoving stuff in every nook and cranny. I'm not going to lie, I always walk in whenever I'm in Yorkdale mall but I've never bought anything, it just feels good to touch all of their stuff knowing that I won't purchase, I even once purposely came here to return something that I had bought at the Bloor street location, take that snotty workers. read more

terrible customer service.. I bought a very expensive bag and was expecting to hear back from the girl I bought it from if there was any issues with getting it shipped. When purchased she told me it would be in within 3 business days. 2 weeks later and I'm still waiting for a phone call, so I decided to take matters into my own hands. Calling was a disaster no one answers the phone and when I finally come around to someone the girl on the phone is telling me she can't help me and no one can take my call. Like what? For an expensive retail store they should never treat their customers like that...... Took a week for the girl to finally give me a call back. I waited 3 weeks for my purse when it was in the store a week after I purchased. On a different occasion, my mother purchased shoes from their shoe department. It took 3 weeks for us waiting to hear back to finally call and only have the girl on the phone tell us they didn't have her size. Yet again another huge disappointment!!!! Are you kidding me it took your customer to call for you to inform them... Upsetting!! read more

This store is by far the worse holt in the city. We wanted to buy a shirt one of the ones that are "New on display" it took them friggin over an hour to find the shirt in the size we wanted and when we spoke to our original customer service agent ROBERT he completely bailed on us to help this younger fool. Make matters worse you have these agents walking around aimlessly looking for work to do? Catch a hint? GO HELP FIND THE SHIRT. Absolute imbeciles! Holt Bloor street is the WAY TO GO read more

I generally dislike Holt Renfrew because I find that no matter what store I go to, they treat me like garbage. I tend to avoid going unless it is absolutely necessary. My last trip here was a pleasant experience. I came to get a BKR water bottle after hearing they had stocked some of the recent colours. I asked a woman behind an accessories counter and she pointed me in the direction and then two other sales people assisted me. They were friendly and I had a nice shopping experience. That being said, I had to ask each and every time. When I was looking at sunglasses, no one bothered with me. When I was looking for the water bottle and it was obvious I was looking for something, I again had to seek someone out and ask. Finding the perfect sales person equilibrium is not easy. I've worked in retail at a higher end store and I know that sometimes a hello can get you a hello back or a whole bucket of haterade BUT HR needs to up its game with Saks coming and defining a well orchestrated customer service strategy should be on the agenda. read more

Not only is Yorkdale going through a major renovation, HR will get a makeover too! The cosmetic section will be gaining lots more space, and thank goodness, as the area is quite cramped as it is...and the weekends? I only come to HR for a particular cosmetic brand (La Mer), and unfortunately, only HR carries it. That being said, I love my sales associate because me, my mom, my aunt, and my grandmother have been buying from her for years and years. We get facials and lots of good product give aways. So, customer service is always good. But, I have never bought anything else in this HR. The Burberry section displays certain coats which I have bought at an outlet mall in Florida for %50 the price, and of course, with Florida's 4% sales tax. The selection and styles are conservative. Not my first stop in any books, and Yorkdale isn't my mall destination either. read more

Went to buy a pair of sunglasses - great selection. Only problem was that the sales person tried to pass off a display model as brand new - we walked - lame attempt to get the sale. read more

A sales manager has contacted me today. Thats a plus in the right direction. I will be posting the details once i speak to the sales manager on the phone. I spoke to a manager who has apologized for Carlos's behavior and his poor judgement. She also added that this is not the behavior that Holt wishes to portray to its customers . She also said that people of color are welcome to shop at any store with no prejudice since she is a person of color too. . I hope this will not happen to anyone again.! Black or Spanish or Indian or white , well dressed or not. !! They offered me an 100 dollars holt gift card which i picked promptly ! Better staff training and education will go a long way in preventing this behavior in the future. Hope all other major high end stores are reading this review too. read more

I hate Holt Renfrew, and can't wait for Saks and Nordstrom to enter the Toronto luxury retail scene, and hopefully put them out of business. The customer service at Holts is consistently terrible. I came here to buy a suit. I already knew my size and exactly what I wanted. I spent close to $1,500 in 25 minutes. My salesperson didn't have to do anything other than get my size from the stockroom and ring me up. She was so condescending, and provided me with service that is unbecoming of a luxury retailer serving a certain demographic. I made it clear that I will be purchasing 2 more suits soon, however, that didn't seem to make a difference to her. I won't be setting foot into another Holt Renfrew ever again. read more

I like this location better than the Yonge/Bloor location mostly because it is smaller in size and much easier to acquire assistance. I don't see the staff here condescending at all - the ones I met were actually quite nice and very helpful in picking out a birthday gift for my dad. The things here are pricey, but I only come here to get gifts for special people in my life, so I really appreciated the suggestions of staff members here. If you sign up for a Holt Renfrew American Express Card, your first purchase is 10% off! You can also accumulate enough points to redeem as Holts Dollars. The appearance right now may be a bit run down, but that's because they're going through renovations, but the interior is still presentable. The only thing I buy from Holts for personal use is the Jo Malone lotions. They have so many different scents, and they all smell amazing! a big bottle can cost $90.00. I really don't understand why some people would rate Holts poorly just because they can't afford to buy things there. The prices really do reflect the quality of products, so reviews that are based on bitterness of how pricey brand name products are should probably be filtered by Yelp. read more

I came here yesterday to Holt Renfrew's at Yorkdale. Yes, it's not as amazing as the Holt on Bloor but it's still Holts and that pink bag is as addictive as crack. I came here to get a birthday present and lo and behold, since I was actually BUYING something I received a lot of good customer service but maybe because it was that I was dressed in expensive clothes. One time, I came in wearing jeans and runners, and received nothing but scathing looks from these sales associates. I was browing cashmere scarves and eau de toilettes. I had done my homework though and read reviews on the best ones and while I tried some scents that had been a big disaster for 2010, the knowledgable sales staff allowed me to try a new scent that was perfect, and had high reviews it wasn't too overpoweringly earthy\woody or aquatic either. After my card was declined, they were still kind and even kept up conversation until I called my bank and sorted everything out. Meanwhile, a second sales lady had wrapped everything up impeccably and added some extra samplers, smiling and talking about dinner and things of the sort. She was Italian and very kind, and the cashier was also very nice. The kind gentleman in the Armani winter section was so nice and helpful, completely unpretentious and understood I wasn't about to buy a $325 scarf. Other times I've come in looking for a handbag, the sales staff were snooty and I felt a bit intimidated but come in with confidence, believe you deserve the best and enjoy the experience--even if you don't buy anything. It's worth a visit while at Yorkdale and definitely rackets up the value of the mall. PS. The perfumes at Holt are a couple bucks cheaper than at Sephora--perhaps because Sephora gives out samples? Not sure if Holts does, but every time I ask they say (I roll my eyes here) they're out. I give this 3 stars because a) It's a Canadian store with some extremely drool-worthy brands and items b) It's very convenient and I still get butterflies when I go inside. c) I actually received amazing customer service on my first Holt purchasing experience, leaving me feeling a bit more sophisticated on my way out. :) read more

I made a small online purchase back in December before Christmas. I received a confirmation back that it was being processed and then that it was being shipped. Mean time my credit card was charged twice. I sent an email to ask why. They said they will remove the 2nd charge. 2 weeks later I followed up via their online customer service to find out where by item was. I received a message advising they were checking with the warehouse. Heard nothing for a week. Sent another email for the update. Then heard they were out of stock. I asked for a refund. They said another 3-5 days. Over a week later, no refund. Had to send another message. Finally refunded and then the amount was short. Had to send yet another message for the remaining balance. Waiting for that. Overall, item should have not processed in the first place if out of stock. Every single turnaround promised for a response by the Customer Service team was missed I had to keep checking with them rather than them proactively messaging me. For a high end store the experience has been disappointing, frustrating, robotic with no value add and put me off ordering anything further. read more

I don't know why but Holt Renfrew always tells me the items I purchased online are not available actually. This happens like 10 times more often than other stores and it happens to every one of my friends. I've never seen a store like this. Can you just invest a little more in your inventory system? STOP SELLING THE PRODUCTS THAT YOU DON'T HAVE! read more

Today I got a phone call from HR, and they confirmed that I could return the shoes, but only refund for store credit. No that bad.

Every now and then I would find myself going to purchase makeup at this Holt Renfrew and 9 times out of 10 I would be very unimpressed with the kind of customer service I was getting. I've often wondered who interviews some of the fools that end up working there because for such an upscale place they seem to hire the most insufferable sales associates. I've experienced staff who seem to have no idea about the brand or the products they're selling, staff who are too preoccupied socializing with one another and staff who are just blatantly rude. I will say the only sales associate I absolutely love there is a woman who works at the Chanel counter by the name of Hanady. She is by far the most helpful associate I've ever had there. She is always attentive, patient, and knows the products backwards and forwards. Even when I'm just there to browse, she still offers me her time without making me feel obligated to buy anything. For all my other makeup needs I much prefer the Bay and their employees. Their recent renovations and improvements should make Holts wary of their competitor. read more

Selections of goods can't complain, but these sales persons...I mean, they judge you.

Holts recently opened a 2-chair barbershop in the men's area next to the colognes, and although it's confusingly called "Head Shave" the cut was only $25 and the young, tattooed barber did an excellent job. Hard to believe that the cut will stay so cheap given how expensive everything else Holts sells can be, but while it lasts this barbershop is a home run. read more

Not helpful at all for after sales service. In December 2013 I bought a Marc Jacobs purse in the MJ Boutique located in Holt Renfrew in Yorkdale. Just over a year after purchasing it, the clasp that attached the shoulder strap to the purse broke. I returned to Holt's in Yorkdale to inquire as to how this could be rectified and was told that Holt's no longer carries Marc Jacobs. Period, end of story. I asked if they could provide guidance as to how to get the purse repaired since I did purchase it full price from Holts (and had the receipt for proof). Basically, the sales person said so sad, too bad, nothing we can do to help you. I was totally disappointed. Regardless of whether they still carry the MJ line, I would have appreciated guidance as to how to get in touch with MJ, or alternately, a place locally to get the purse repaired. I ended up googling MJ and contacted their customer service directly. I had to send them a bunch of info, and they approved the repair. Then I had to send the purse, at my cost for shipping which was $30. Not happy. 10-12 weeks for repair. Really not happy with Holt's or MJ. Seriously, 10-12 weeks to repair a purse strap? read more

SA doesn't want give free sample after purchasing perfume for over $200, SA told me that they run out of vials. I wouldn't buy my stuff here specially at this location anymore. read more

Very impressed with the service here, this nice lady actually followed me throughout the whole time i was looking around inside to find stuff i like and she recommended stuff to me and also answered all my questions. They have a wide selection of designer brands. read more

This is for the Chanel store We found the Chanel staff very down to earth and not snobbish - I wrote a review under Chanel but Chanel only was listed for Toronto and not for this mall. Anyone in the market for a Chanel bag will enjoy their shopping experience here - I was only in to browse and had no idea my husband would buy me a GST (Grand Shopping Tote), neither did my sales clerk as we told them we were just looking. However, the sales lady was very accommodating, friendly, down to earth, not snobbish and let me look at the bags/purses and gave me some ideas. She showed me an alternative to the GST (Grande Shopping Tote) also - which I found very helpful as it was similar to the GST but didn't have the zip in the middle (which I was looking for). As you purchase you are offered perrier as you wait for your magical package to be prestinely wrapped in the Chanel box, tissue paper, and a Fleur De Chanel is also accompanied with the wrapping. All in all I found my Chanel shopping experience here very worthy of 5 stars. Their selection is excellent - the recent 2015 collection is phenomenal. If you are in the market to shop/browse/purchase a Chanel item - this place is absolutely the place to go to. I went a second time (just to pop in to see what they have), and another sales lady was helping me and she was equally accommodating, friendly, nice, experienced and helped me look at the purses and equate their pros/cons and just let me be with the purses without being over bearing or pushy. Come here and look/shop - you will absolutely enjoy the experience and the sales staff read more

I think it depends on who serves you and how their day is going....for the most part I have had wonderful experiences. I've worked in retail so I know what to expect. I think that the management team could do a better job in supporting their associates...you can see that they aren't empowered and they often look bored. That being said I always find something to buy and I remember what its like to be on the other side of the counter. read more

Pretty decent customer service. Only to find a security sensor still on my shirt when I got home to California, pretty dissapointed

Horrible service. Generally, high-end departments store are usually filled with sales assistants extra eager to help you. Holt Renfrew Yorkdale is the exact opposite. It is very hard to get the attention of SAs to the point where it seems as if they are ignoring you. To say these workers are condescending is an understatement. Sorry if I'm not wearing any name brand overpriced article of clothing on me, but I think I deserve just as much respect as those who are Chanel-Armani-Prada-Lous Vuitton-clad. Save your time and money and go to the branch on Bloor St. instead. Much nicer. read more