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Holt Renfrew

1.9 (47 reviews)
Closed 10:00 am - 9:00 pm
Updated over 3 months ago

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Patty L.

I hate coming into this Holt Renfrew location - everything is so cramped and it's always so crowded. The sales staff are snooty simply "because it's Holt's" - but honestly, your store is under the mall's food court - there is no need to be pretentious and snooty. The makeup counters are always crowded, and on a busy weekend you'll probably have to wait to be served - if they bother to look your way. I save myself the grief and go to Sephora if they have the brand that I'm after. The designer accessories are plopped (and chained) onto the shelves and you have to hunt around for someone if you want something and then put up with their fake attempt to be genuinely interested in you. Since this is a smaller store their selection is somewhat limited. Their shoe corner has a pitiful selection of Louboutin, Prada, Dior and Jimmy Choo's - but if you are really looking for shoes either head over to David's in the mall or go down to Holt's on Bloor St. The only reason I'm restraining myself from giving this store location 1 star is "because it's Holt's" - and you'd be hard-pressed to find these designer brands elsewhere in Toronto since many have exclusive distribution contracts with Holt Renfrew.

Doesn't take NASA engineer to figure out there must be scratch-off code. Why doesn't HR have it? Cuz it costs HR money. Risk for customers!
John A.

My Holt Renfrew gift card was duplicated. I bought the gift card at Holt Renfrew to give it as a gift. When I checked my gift card balance later, the balance was $0. Over one thousand dollars worth of money in my Holt Renfrew gift card was gone. I did my research on the Internet and found out how easy it was to duplicate Holt Renfrew gift card. I'm now able to duplicate Holt Renfrew gift card with a $50 card duplicator. Thanks Holt Renfrew for providing us with your vulnerable gift card. I contacted Holt Renfrew about this issue. I even emailed the CEO, and told him why Holt Renfrew shoppers' money were at great risk. They couldn't care less. Not a single reply. They were just hoping that I would give up and stay quiet so they don't have to deal with the victims of their gift card duplication scam. But that's not how the Internet works. I started to write my experience on the Internet informing others. They just told me to contact the police. Over $1000 of my money is gone just like that. Google it. I'm not the only one who's money was gone just like that. The reason why these companies are selling gift card is for their pure profit. They are selling the gift card hoping that you lose the gift card which gets them pure profit in their pocket, but you just can't have gift cards that can be duplicated with a $50 card duplicator.

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8 months ago

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12 years ago

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8 years ago

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8 years ago

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Holt Renfrew

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9 years ago

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16 years ago

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11 years ago

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17 years ago

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14 years ago

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13 years ago

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8 years ago

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11 years ago

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14 years ago

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16 years ago

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4 years ago

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6 years ago

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8 years ago

Today I got a phone call from HR, and they confirmed that I could return the shoes, but only refund for store credit. No that bad.

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12 years ago

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11 years ago

Selections of goods can't complain, but these sales persons...I mean, they judge you.

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11 years ago

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10 years ago

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9 years ago

Pretty decent customer service. Only to find a security sensor still on my shirt when I got home to California, pretty dissapointed

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13 years ago

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Review Highlights - Holt Renfrew

The only thing I buy from Holts for personal use is the Jo Malone lotions.

Mentioned in 8 reviews

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Uncle Otis Clothing - Gorgeous men's clothing here!

Uncle Otis Clothing

3.9(17 reviews)
9.0 kmChinatown, Downtown Core
$$$

I purchased a pair of shoes from Uncle Otis Clothing online store last week. After I paid I was…read moreadvised that the shoes would ship and I would receive an email later with the shipping confirmation. I paid $200.00, for the shoes and Otis billed me an additional $45.00, to ship to Denver, Colorado. Earlier this week, I received the shipping confirmation, but I also received a separate email from the shipper, DHL, to let me know that I owed them an additional $72.81, and that if I did not pay in four days, the shipment would be sent back to Uncle Otis. I called Otis and was advised that because I live in the States, I would need to pay the duties on the order, and that if I didn't want to pay the duties, the shipment would be sent back to Uncle Otis Clothing and I would receive a refund, MINUS the $45.00, that I paid for shipping, so basically, I was on the hook for the $72.81, or I could send the shoes back and lose the $45.00, that I'd already paid. I was miffed to say the least and Otis was unhelpful when I emailed to ask why I paid over $115.00, just to ship. In fact, Uncle Otis Clothing didn't even have the ship to address correct, so that after I paid the extortion, so that I didn't end up paying $45.00, to get NOTHING, I had to call Uncle Otis Clothing back to sit on hold for a half hour white they called DHL to correct their mistake. To say this was mishandled is the understatement of 2025. The customer service was crap, as was the explanation of the return policy and why I was billed $117.81 for shoes that cost half of that cost. Uncle Otis Clothing is a complete scam and I will not stand silently by while companies like this one take advantage of people. The experience left a taste in my mouth that I would like to never taste again and I will continue spreading the word.

Their return policy is astonishingly poor - needs to be more clearly represented at check out. The…read moreconversation on the phone with Vincent quickly became argumentative and i was assured i'm not the kind of customer he wants anyways, we "deal with people like you all the time." And by that i'm sure he means pissed off people who are clearly getting hoodwinked by a return policy that's not reflective of online shopping. As a first time buyer you'd think they'd make an exception and do a return now that i'm more familiar with their antiquated return policy. That said, too bad we don't want your business is the general response. And "if you don't like it go write a bad review, my name is Vincent and I own the place" is not what you'd expect but, it did inspire this review so, thank you, Vincent. I'll be shocked if this business is around in 5 years, or at least under the same management. Will never shop with these clowns again.

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Uncle Otis Clothing
Uncle Otis Clothing
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Holt Renfrew - accessories - Updated May 2026

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