Go somewhere else
Pros: the place is cute and clean
Cons: Many.
My Aunt had a party there several years ago and she loved the owner who is no longer there. Now it is under new ownership it seems. I had a party for my mothers birthday and unfortunately, I had to deal with this unorganized and unprofessional team.
1. They refuse to answer their phone, all communication is via text and therefore I was penalized for the lack of clarity because I was not able to communicate with these people effectively. Throughout the time that I had my contract with them, I attempted to make several phone calls, only to receive my response via text, the person said it is because they get a lot of "robocalls" or "scam calls" Not my problem, get a damn business phone.
2. I have been making monthly payments towards the total amount and paid off the balance well before the day of the party. Unfortunately, a few weeks before the party I was reminded to pay off the balance. Ok, no big deal to clarify that it has already been paid off, but this started a pattern of their behavior of being unorganized, unclear and the client, myself having to pay heavily for it.
3. The party was to seat 80 people. Prior to the party, I asked about the table options, round vs long, how many people per table, etc. It was determined that I would need 8-10 long tables. I was also sent 2 pictures of the entrance and asked my preference for set up (all via text). I liked the entrance to be free so people can move about and dance, assuming the tables would be on the other side. The day of the party there were absolutely NO TABLES. When my aunt arrived to set up they told me it would be another $150 to move the furniture around again. This was so confusing to me, not only was I unable to reach these people by phone, they never had my tables set up after we agreed on the long tables then charged me to move the furniture around and set up the tables.
4. The airconditioning does NOT work.
5. This was the very first time I have ever done anything like this so I asked for advice and assistance. One service that was needed was photography/videography. The man that works there said that he can provide this for me for roughly, I believe it was somewhere between 100-300$. Says he has done this before. Now photography does not mean just snapping pictures. When I finally received the pictures that this "photogropher" shot throughout the night, they were of such poor quality that I had to ask my friends and family for their pictures from their cell phones. The pictures were extremely dark. How the hell did he figure these were well done? Although there were numerous pictures, they were so dark and the quality was horrible. I canNOT believe this man told me this is something he could do and provided such crapy pictures. Do not offer services for which you are unable to perform even mildly well. There are dark shadows at the bottom of almost all of the pictures (Probably his hand).
6. Clean up is included in the price. But we had a lot of alcohol left. Instead of just taking the things that we brought, my cousins and other family decided to help tidy a little. Some people have been drinking but by any means were they disorderly. While my friends and family helped to pour some water from the vase and cups down the drain, some of the water spilled on the floor and we did not realize this. It wasn't until I overheard the lady making slick remarks under her breath like this isn't helping us at all, and making fun of my family with her partner that I realized someone accidentally spilled water on the floor near the sink. The did not directly say anything, the behavior continued and the mocked my family for trying to help. The spill was not much because it was easily....EASILY addressed with a mop.
7. Gross behavior, unprofessional, poor communication, misleading, I will never have an event there, attend an event there, or recommend this place to anyone unless it is run by another group of people. read more