I ordered a hoodie on December 3rd which never showed up and no one contacted me. I had to reach out constantly to get update. By the time they did inform me hoodie was unable to be delivered it was now out of stock! How is it possible to be out of stock from when I originally ordered it. Please explain that crap! Hollister customer service representative refunded me my money and told me I had to go back on-line and keep rechecking to see when hoodie was back in stock and reorder which I did. They use ontrack.com for delivery and they are completely incompetent and useless. On track could not find house and I had to call hollister a second time to see about package and they went in circles stating they could do nothing because package was out to be delivered. Customer service stated I'd have to wait till I was noticed by ontrack package that they aren't able to delivery package again. I work hard for my money and as proud as hollisiter seems to be based on their high prices I expect so much better when giving them my money!!! Such a disservice to the customers and I'm beyond disappointed. I will no longer shop at Hollister as there are plenty of other stores to shop. read more