I have three children and delivered twice with Nicole. I am incredibly grateful for her and know that I had great deliveries both times because of her.
My first delivery (without Nicole or any doula) was incredibly traumatizing, included an emergency c-section as the kid and I were dying, and resulted in major PTSD. When I got pregnant with #2, I wanted a different experience.
I interviewed seven different doulas before deciding to hire Nicole. There were a few factors that stood out with her: 1) I liked that she is very matter-of-fact in how she explains labor and delivery. I like all the information, and am not someone who likes the more woo-y side of natural birth. 2) I liked that she is also a certified midwife, which meant that she could do things like cervical exams if necessary. 3) I liked her sassy sense of humor. If you know you're going to be in a (likely) stressful situation with someone like this for a solid chunk of time, you need to like that person as a person, not just as a professional!
Over the course of that second pregnancy, I was extra appreciative of the fact that I could text Nicole with questions or concerns, and that she would get back to me in a timely fashion. I have a great OB (who was super on board with me having a doula, especially given the PTSD), and with Nicole there, I felt like I had an excellent support system.
When I was in active labor, Nicole was helping another mom deliver and sent an alternate to be with me for a few hours. She came immediately afterwards. She moved me into different positions, in and out of baths and showers, and worked with my husband to encourage me when I was ready to give up. (This is a great point too - Nicole was as helpful to my husband as she was to me, obviously in different ways. He felt like the situation was significantly easier to manage and approach because of her support.) I labored at home until I felt like I needed to push, then she drove my husband and me to the hospital. (She was with me for about 14 hours at this point.)
At the hospital, Nicole worked really well with my OB to keep the hot compresses and oil going to protect my perineum as I was pushing. When I wasn't understanding how to push, she would rephrase so that I better understood. I successfully delivered after 90 minutes of pushing, with no tears. And she took the best spontaneous pictures and videos right after my kid was born! It was 180 degrees from the trauma of my first birth.
My third birth was its own experience. I was two weeks overdue and despite all of our best efforts, could not get labor to actively stick. I had to be induced at the hospital. Nicole and I talked through everything prior to my getting to the hospital, so I felt prepared for what was to come. She was at the hospital for parts of the labor (again, coming right after helping another woman deliver that morning), trying to help me dilate. After finishing the first round of pitocin, the OBs decided to break my water, and I was fully unprepared for the level of pain that my contractions would ramp up to after that and demanded an epidural. Nicole made sure this was what I actually wanted given my plan, etc., but when I made it clear it was, Nicole was 100% behind me. I loved that she would help translate what I meant when I was having a hard time being coherent to the medical staff. When it was time to push and my legs were obviously not functional, Nicole was incredibly helpful to get me to successfully get the kid out (again, no tears!). After the delivery, she applauded me for standing up for myself and allowing the plans to change. I am grateful to never have felt judged or wrong with Nicole; she was my ally and cheerleader.
So two different labors and deliveries: one unmedicated and mostly at home, the other at a hospital with all kinds of interventions, but both with one external constant: Nicole. Labor is not easy, but if you can deliver safely and be able to feel immense joy once that kid is out and in your arms, that is a success. I owe that to Nicole.
TL;DR: Nicole Jolly is a fabulous doula, and I cannot recommend her enough. read more