Went in on Friday night, March 23rd, 11:20 pm at the Holiday at 785 S 20th St W in Billings, MT. I grabbed 3 rockstars, some chips, a meat/cheese snack and a string cheese. Took it all up to the counter and what was going through my head was, dang these are cold, I better ask for a bag. I did see that he was getting a bag out but I asked for a bag anyways. I said bag please. He said what. I repeated myself and said bag please. He snapped at me and said I am getting you a bag do you want another one. I said no just the one, I didn't mean to get you upset. He said I don't want any shit, I have had a long night. I tried to say this next big with a calm tone. So trying to be as polite as possible and keep my voice relaxed I said, ok not trying to give you any shit, no reason to lose your temper to sacrifice good customer service here so lets just try to cool things down. Something in this comment just made him lose it and he said that's it, I'm not putting up with this. He took all my items away from me, set them down on the counter away from me and said he's not ringing me up. I found myself pleasantly surprised that I didn't get emotional or angry at this point. Normally I would. I think its probably because I just couldn't see what I was doing to make him so mad. So I tried to say, lets back this up a bit and cool down. He yelled no, get out of the store right now. Again, I felt no intimidation by his anger and I tried to say what is the problem? He yelled back and said your the problem. At this point, I was getting upset because I couldn't deescalate this situation. I told him Look I am just want to buy this stuff and get out of here. He yelled back no, you want to come in here and give me shit. At this point, I realized I am not going to be able to do anything. I left the store upset that I couldn't buy my stuff. I went to the other gas station across the street and bought everything. I called the manager the next morning and told her the story. I won't be visiting this gas station ever again. What is amazing is that I think I saw the same behavior from this guy a month before my incident with a lady. At that time, I was willing to take his side because I know sometimes customers can be such pricks. However, I am getting this idea that everything this guy hears from customers comes across as people picking on him. That poor lady was probably just trying to make good conversation with the guy and he lost it on her too. read more