Do not book with TripAdvisor's Holiday Lettings. Renters have ZERO protection when there are problems. Owners know you have no recourse and take full advantage, with TripAdvisor's blessing.
We booked a rental house for two weeks, and it was nothing like the photos. The house was in a state of complete disrepair. The c02/smoke detectors were going off / in an alarm state the entire time, the guest bathroom shower stopped working, doorknobs fell off doors daily, a sewage smell permeated the primary bathroom, doors and knobs were missing from closets, lightbulbs were burnt out, the keypad to unlock the only entry door was ancient and malfunctioning, the pool cleaner was broken (eventually it was removed entirely, leaving the pool unclean and unusable the entire time), the washer/dryer were broken, etc. There's a much longer list of things that were going wrong. The rental was nothing like the photos and description on TripAdvisor's Holiday Lettings site. It was in terrible condition and very unclean. We immediately let the owners know about these problems (of which they were already aware, based on many years of poor reviews on other sites). The owners' reply was that we should vacate. We had already flown here, taken time off work, and prepaid for the rental entirely. No attempt or offer was made to address any issues. TripAdvisor was no help. The owners already have your money and know you have no recourse, so they make no attempt (or even pretense) to fix anything. This site is a scam. read more