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Holiday Inn Express Waterloo-Cedar Falls

3.6 (18 reviews)
Open Open 24 hours

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Review Highlights - Holiday Inn Express Waterloo-Cedar Falls

The smell of clean was very refreshing!!!

Mentioned in 2 reviews

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Country Inn & Suites by Radisson, Waterloo, IA - The knobs in the hot tub were broken

Country Inn & Suites by Radisson, Waterloo, IA

(16 reviews)

$$

This place is almost impossible to get to as we drove around for a half hour after finding it but…read moreunable to find the way to drive to it. First when we checked in we told the desk person that we were choice members but she tried to sign us up as new members so she could get the gift card. Then we got to our room and it had not been cleaned from the last guest (it was 8 PM). When we got on the elevator to go down to the front desk to get a different room another guest was getting on the elevator. She needed to change rooms due to maintenance issues. We then got a second room. The front desk person checked it before giving us the keys. The second room was not cleaned either. So we were given a third room. It had the bed made and clean towels but the floors and whirlpool were filthy! The smoke detector was removed from the ceiling. The next morning we watched a worker spray chemicals outside on the weeds and then come in and work on the food for breakfast. Not sure if he washed his hands but it should not be the same person spraying the weeds as the person working with food! This was one of the worst places we had ever stayed during our travels! This place should be shut down until all the maintenance and housekeeping issues are resolved!

Got there to check in, the first thing we ate told was that they only took credit cards. Then told…read moreby the front desk attendant that the pool and spa were closed because the owners didn't want to have to clean them. Left there, won't be back

Comfort Inn & Suites Waterloo - Cedar Falls

Comfort Inn & Suites Waterloo - Cedar Falls

(15 reviews)

$$

I got checked in at the front desk fine and the front desk staff were polite. I was not happy about…read morethe happy about the room; there were bugs, the linen was dirty, lots of hair on both beds, and a bunch of spiders in the bathroom. I was only staying one night with my family but decided to go to another hotel instead because of bugs and lack of cleanness.

What can I say? The Comfort Inn & Suites Waterloo-Cedar Falls went above and beyond in every area…read more A bit about me, I have been in the travel industry for over 23 years. It's impossible for me to not take notice of everything from how I am greeted when I approach the front desk to the condition of things in the room. In fact my career is taking me in the direction of doing just that, reviewing hotels. Let me say from the moment I walked into the lobby until I left, my stay was perfect. The staff, namely Alana, Nicholle, Quenn and the manager Jim bent over backward to be sure of this. Now a bit about the purpose of my trip, something the staff did not know. I grew up in Waterloo/Cedar Falls. However, I had not been there for 20 years. My has it changed. My purpose though was not to see the city. It was to visit the grave of my mother that I had not visited in the 35 years since she passed away. The very thought had always been overwhelming. I decided a few days ago that it was finally time. I had not actually planned to stay at the hotel but, had been traveling all day and was utterly exhausted. I honestly just spotted it from the highway and decided to stop in to see if they had availability. The next thing I knew I was in a room and soon being greeted by name. This trip was primarily about healing and closure. Though I did not express it to the staff, I was so nervous about what I had to do. Their sincere friendliness and attention to detail made it so much easier. If you have need for a hotel in the Waterloo/Cedar Falls area, look no further than this hotel. In addition to the things I mentioned there is easy access from the highway and anything you could possibly need including grocery, Walmart, restaurants, shopping, and entertainment are literally a stone's throw away. An enormous thank you to everyone on staff, even those not mentioned. They helped ease the pain of this extremely difficult trip.

Holiday Inn Express Waterloo-Cedar Falls - venues - Updated May 2026

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