Have a mustang my daughter drives while at college. We purchased the extended warranty specifically…read morefor her being out of town and able to get service and a rental while work is performed. She had a problem wjth the car and took it in. Thwy cant look at it for several days which is no problem. Attempted to get her a rental but they have none available. They use Enterprise for back up but they said they must only use Ford vehicles and they were out of those. I talked with service tech and then service manager and both said sorry nothing they can do. We talkesd with Ford Customer Service and rhey said that is not completely true. They always try to use Ford rentals but if not available the dealership can use other brands. Customer Service at this dealership is vary poor. Would never recommend to anyone nor would I ever purchase or recommend the Ford extended warranty.

I relocated to Texas in March 2021. The process for getting a Texas Driver's License required me…read moreto travel to Stephenville, 40 miles from my new home. My car battery failed in front of the DL office and I called Texstar for help. Within 15 minutes, two young men arrived, jump started my vehicle immediately, no charge, and then allowed me to follow them to the dealership for possible purchase of a new battery. The same individuals who came to my rescue, gave me a more than fair bid on the battery, installed it, and took my payment without me ever leaving my vehicle. That's what I call service!

Headed to Conroe and the battery light came on in Luke's truck...the battery had stopped charging…read more After checking the battery cables the light was still on. Luke figured it was the alternator so we googled Chevy dealership. Fullen Motor Company was 7 miles away and an answer to prayer! They found the correct part, picked it up, had it changed out and us on our way in less than an hour and 1/2. Dean was the guy that said he'd personally get it fixed so we could be back on the road. Awesome representation of Texas friendliness! Definitely star service! Thank you!!!

Just got new truck from Bruner Chevy GMC . This dealership is amazing , great service . Temo is so…read morehelpful and answer all the question we have anytime , Highly recommend .

This was the absolute best vehicle buying experience I have ever had! Typically I buy a new vehicle…read moreevery 3 years (x 2), so I deal with a lot of salesmen and dealerships. I dealt with Josh (from the GM store) who helped me special order a 2020 Ram Rebel Eco-Diesel. They gave me a fair price for my trade-in and the special order price was at invoice plus incentives, which ended up being about $9000 off of MSRP. The whole process was easy, up front, and best of all honest! I rarely do reviews but this was exceptional customer service.

I normally dread having to deal with my own car so I was already dreading the process of getting a…read morenew car (but definitely excited to drive it!). Thanks to Tyeler, my experience on getting my Jeep went very smoothly. He explained everything to me and I was out of there fairly quickly.

From the owner: At Bayer Chrysler Dodge Jeep Ram, it is easy to drive better for less! Serving the Hamilton area,…read moreBayer Chrysler Dodge Jeep Ram has been providing trustworthy service for many years. Our trained professionals are always receptive and attentive to hear your questions, listen to your concerns, and get you into the perfect car for you. The Chrysler, Dodge, Jeep and RAM range of vehicles always are able to meet any buyers' needs. We have a wide range of car, truck and SUV models in many styles and colors, with something to please everyone.

I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

Just bought a Yukon Denali from Clay Estes at James Wood and 12/10 recommend! Clay is professional…read moreand makes the car buying process quick and efficient! I live in the DFW area and pass about 5 GMC dealerships heading to Decatur but it is for sure worth the drive! First time purchasing from James Wood and we will for sure be back because of Clay!

Bought a new Bronco from them, they were very transparent. I drove out from North DFW and we had…read morediscussed all the terms and out the door price on the phone. Only thing we hadn't discussed was trade-in because they wanted to value it in person. Even though I decided not to trade in my vehicle, they did not flounder or try to raise the otd price because taxes went up, they honored the deal they offered and closed it without any problems at all. They're a dealership with integrity.

We were in an extremely vulnerable position when we dealt with this dealership. Our truck…read morecompletely broke down on our way back home to Florida last December, and we had to drive 8 hours in a rental car to buy this truck because we needed something capable of towing our RV. Our salesman, Brett, refused to negotiate at all. In fact, after speaking with him, we noticed the online price of the truck had actually increased. Thankfully we had screenshots from the day before proving the price change. Even while we were actively driving there to purchase it, we got all the typical pressure tactics: "someone else is coming tomorrow to buy it," "if you buy from dealers in nearby cities you'll get deceived," etc. Brett told us since it was recent a trade-in, their detail crew would get started ASAP so it would be ready for us. After driving eight hours to get there, we were disappointed to see the truck was filthy. It was covered in dirt and had leftover cow manure and hay in the bed. The heavy duty transmission was the most important thing to us because we tow an RV, so despite everything, we still moved forward with the cash sale. When we asked Brett's manager, James what would happen if something major went wrong after we left, his response was: "You just have to hope for the best and not think negatively." Then, after learning we had a YouTube channel about RVing, James said their dealership deserved a shoutout in one of our videos. For what exactly? Selling us a dirty trade-in they couldn't even bother washing and for trying to raise the price behind our backs? We just wanted to finish the paperwork and leave because it was already late and we still had another eight hour drive back to our RV (then a two day drive back to FL). A few hours into the drive, we discovered the heater doesn't work. Later we found the backup camera doesn't work either, and the windshield washer fluid leaks. But those ended up being the least of our problems. Five months after taking our money, we still cannot legally register this truck because the dealership has failed to provide valid title paperwork. We were initially given title documents signed incorrectly, had to mail them back for corrections, and then later discovered the title they provided was not even the most recent title associated with the vehicle! This dealership accepted a vehicle as a trade-in and then resold it to me without ensuring they possessed the proper, current, transferable title documentation. We have filed complaints with the TX Department of Motor Vehicles and the TX Office of the Attorney General. I'm leaving this review to strongly caution others before doing business with this dealership. Do not make the same mistake we did and trust them with your hard-earned money.

JUAN LOPEZ the Sales Manager agreed to a deal and ran my credit on FRI OCT 26th at 10am MST and…read morethen at 2pm MST the SAME DAY, called to shared that the car we agreed to AFTER my credit was ran, had been sold. Note the car in question was indeed available the 2 previous days AND THAT MORNING while Juan and I agreed to terms, but they decided to sell the car to walk-in for more money AFTER running my credit. This dealer has ZERO integrity and will certainly come at you with southern kindness only to screw you. The added bonus was that they wanted to shift me into something TWICE as expensive, gotta love the bait and switch method, it's what keep them in business 75 years!

One would think buying a vehicle from a dealership, you think you would have good service for…read moreaftercare. Definitely not this one. One if you want an oil change you have to be there at 7:00 in the morning first come first serve. I waited 4 hours for one time. ridiculous that you cannot make an appointmen. Pure nonsense! Anyway when you go in for parts they don't have them in stock and always have to order and wait for a week or more. So the latest one was I called in Wednesday to find out about getting a key for my Jeep and the young man I spoke with sounded like he didn't want to be on the phone he Told me that I needed to have the Jeep at the dealership with Id (guess I can understand) this and the told it would be $350 dollars. Ok. So I make arrangements for towing, called back Thursday and another guy told me I needed the ID and title ( kinda cannot get into my glove box without said key. I'd should be sufficient anyway so I told him that I was having my Jeep town. To get the key fob so I can get on with my life, unfortunately they don't have the key in stock, of course you don't and so told me it would be a week before I could even get it and I had to pay upfront nope not gonna do that until I have the thing in my hand and not be waiting on the key until something freeze over. Anyway so I call a place in another town. They can have the key Saturday and gonna be less than what was quoted at the dealership I bought my vehicle at. I called back to tell them to cancel the order and the guy was a total jerk didn't ask my name or anything said get thy would get it done. So hopefully the order was cancelled probably never placed anyway. I found a better place to take my business and sounds Like they will be doing me right. Oh yeah got a text saying we want o buy your Jeep hmmm nope not useless not will be an even trade js. I will try hard not to do Business with again. If it is a last resort probably. Hope this helps someone down the road.

I worked for this company as a finance manager and loved working for Mr. Nichols. Then, the…read moremanagers were told to sell to Autonation and we went into a town hall and the other employees were given the sad news. I resigned when the new company took over. Always will have the memories and fun we had while working with this dealership. So many good, lasting friendships were made while here. We all loved working here. and didn't want to stop working for this owner.