Run, RUN AWAY! DO NOT leave anyone you care about at SKYLINE ESTATES! Go elsewhere where they value…read morehuman dignity and don't treat you or your loved one like they are doing you a favor. The level of incompetence, unprofessionalism, disorganization, horrid communication and lack of ethics is staggering and dangerous, which ultimately puts your loved ones at risk. In point of fact, within the first twelve hours of arriving at Skyline, my mother was not properly supervised and was allowed to fall and catastrophically break her ankle. Her orthopedic surgeon said she will never walk again. I initially accepted that sometimes these things happen, but given all that I witnessed over time, I realized that this may have been easily avoided. Of note, this happened under the more competent previous administration.
As a retired clinical social worker with over 40 years of experience in human services with federal, state and local facilities, this is by far the worst I have witnessed. Please note that everything stated here pertaining to the issues and communications is objective, and documented with dates, emails, photos and video. Based on their responses to other horrible reviews I expect management to try and discredit this review as well.
In dealing with issues like this, I try not to make it personal, but both Kristy Lavey, the Executive Director (ED) and her completely unqualified "Wellness" Director, Elysia Angala (WD) on many occasions were so arrogant about their uncaring and incompetence that they chose to make it personal, with myself and other family members. Repeatedly! Whenever I politely brought up anything from the fact that Mom was usually lying in her own excrement (frequently noted by multiple Renown medical staff), to the never-cleaned black moldy toilet and piles of dirty laundry on the floor, I was met with DENIALS, LIES AND THREATS of retaliation: "perhaps your mother is no longer appropriate for this facility". I noticed these things in my visits, but they call into question what's going on when you're not there to see it.
Skyline unilaterally decided that Mom needed to leave (after being taken OFF of hospice care). They DID NOT communicate this to me. Shortly after the director told me "this is your mother's home. We will do everything we can to keep her here!", I got a call from a nursing home salesman, who had been given a considerable amount of protected personal and medical information about my mother. CLEARLY unprofessional and very unethical. WD later indicated that a call from a third party was supposed to be notice that my mom had to move out. According to the Long-term Care Ombudsman who got involved with the case, Skyline was legally required to notify me in writing, with a rationale. This is one of several State violations she noted. What we got was an email from the WD on a Friday, notifying me that Mom had to be out on Monday, and that if she wasn't they would discharge her to a local hospital - a perfect example, among many, of Skyline's complete lack of caring. RUN AWAY!
Current open investigations
HCQC: Nevada State Bureau of Healthcare Quality Compliance
Federal government for HIPPA violations
Carson City Sherrif's Department for multiple theft issues including cash and personal items
Ombudsman stated that Skyline had violated several state statutes and should be reported
Stolen property (ED and WD took absolutely no responsibility) from cash to an entire new bed, which disappeared when a hospital bed was brought in. When we reported this to the Sheriffs deputy taking our statement she told us "the exact same thing happened to my grandfather when he was at Skyline!"
Ball dropped multiple times on prescribed medications
The worst quality food you can imagine. Think of a ten-cent hotdog as the main course
Front desk person eliminated. Impossible for family or medical providers to reach a human
Other family members not allowed to attend meetings with ED and WD
Although there were a few really great line staff, they could in no way make up for the truly blatantly NASTY, uncaring management
