WORST SHOPPERS - the Canada Post office "manager" Jake provoked an argument with me today on my…read morelunch break as he stated that my ID would need to match the address on my package, though Im new to London and from Toronto and none of my IDs are to my address yet in London. Plus my package was gifted to me for my plants by a friend. I didn't have my physical ID on me as I was on lunch, which he stated that I'd have to bring my ID and show something with my address. When I stated that I wouldn't have any ID with my address, he said that I could show proof of address on my phone but refused to allow for me to show my Proof of ID on the phone which I could have simply produced both on the spot. He refused. Clear contradiction right there as I offered to present multiple IDS on my phone, along with a bill that he claimed was OK to show from the phone. This short man, who also claims to be the manager of the post office at 431 Richmond St, London, ON N6A 6E2 Unit #100 was offended that I was frustrated at his CLEAR contradiction, as Canada Post already dropped the ball on delivery, and did not even schedule a reattempt. I responded that makes no sense bro, and he started yelling at me "DONT CALL ME BRO" and told me I had to leave. As I walked away, he continued to shout don't bro me, don't bro me in an aggressive and confrontational matter. As an educated Paralegal, First Nations Woman I am confused how this employee has the right to degrade, humiliate, antagonize, and disrespect customers and demand for me to leave on my own land. I'm confused, as using the word bro is not a form of profanity, merely a word I chose to use within our dialogue out of frustration, which I am a grown woman and I can do so. I asked for his managers name and information which he refused to provide to me. So as I was leaving he continued shouting at me not to call him bro and to get out of the store. I left the store and when I returned after work to pick up my package with my physical ID and mail, I was notified by another employee that my package which was supposed to be picked up within 15 days of missed delivery (yesterday February 24) so my package should have been held for me to pickup at that Shoppers location until March 11, at the Canada Post Office at Shoppers location 431 Richmond St, London, ON N6A 6E2 Unit #100 was returned to sender. So this man insulted me, provoked an argument with me, humiliated me and then continued to abuse his power as a "manager" and disregard company policy which he sent my package back to the sender and disregarded your Canada Post Policy to hold my package for 15 days. When I called at 8:45 to complain I was hung up on, which I requested to speak with Mikhail the manager of Shoppers. The other employee told me they have more important concerns to deal with than my concern. Meanwhile, my plants are going to die and my package was pertaining to that. So if he returned it to the sender, which my package was already delayed thats just an abuse of power and affecting the livelihood of my plants. ALSO, he LIED and put address incomplete as the reason, though the Canada post card has my full address noted on it. Caucasian man discriminating me and taking advantage of the system during black history month. Also his Canada post colleague confirmed he scheduled the return to sender when I left store. Why would it be returned to sender if I should've had 15 days to pick up as noted. Because this doof, thinks he's smart but it's okay. Also they delivered to address my building was just locked why they asked for pickup
