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Hoffman Funeral Homes

3.0 (2 reviews)

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7 years ago

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14 years ago

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De Marco-Luisi Funeral Home - Luna

De Marco-Luisi Funeral Home

(7 reviews)

I cannot recommend DeMarco-Luisi Funeral Home highly enough. After the passing of our beloved dog,…read moreLuna, we were devastated. While some might say 'it's just a dog,' anyone who has truly loved a pet knows they are a family member. The team here treated Luna--and us--with that exact level of care, honor, and respect. Tony was the one who helped me, and he was absolutely incredible. He was so kind and empathetic from the very start. He even took the time to call me the day after I dropped our girl off just to let me know she was on her way to the cremation service, which provided so much peace of mind. Remarkably, he had her ashes back to us by the very next day. What touched us most was the pickup process. They didn't just hand her over like a transaction or a 'take-out order.' Instead, Tony invited us into a quiet meeting room, brought Luna to us with grace, and sat and talked with us for a while. That small act of humanity turned a very dark, sad situation into something peaceful. As if their kindness wasn't enough, they even have a resident 'comfort dog' of their own who can attend services to help people through their grief. It's clear that Tony and the rest of the team truly understand the bond between humans and their animals. I am beyond grateful to have found them, and I would trust them with any loved one--furry or otherwise.

Three months after we laid our mother, Janice Graff, to rest--following a heartbreaking and poorly…read morehandled service--this funeral home finally decided to reach out. Not once has this business acknowledged their mistakes, nor offered even a basic apology. In our experience, professionalism, compassion, and accountability were sorely lacking throughout the process. Instead, we were met with dismissive comments, misinformation, and errors no grieving family should ever have to face. A business in this line of work should strive to bring comfort and respect, not add to a family's pain. I wouldn't entrust this funeral home with a stray animal, let alone a loved one. Admitting mistakes publicly would be the decent and honorable thing to do. Sadly, that seems to be too much to ask. Thank you for your attention to this matter.

Hoffman Funeral Homes - funeralservices - Updated May 2026

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