My wife and I went to this bank,received excellent customer service from mgr Nadia!…read moreThis bank is much more of excellent bank than TCF!Will transfer all my ACCTS to Wintrust bank Asap!Excellent banking products!

Best Bank in town!!! Both Nadia & Maria took care of my situation!! They are a very tight knit…read morebank! They care about there customers & there intentions are for the good of the customer!!

It's actually BMO bank now ... just great service , came in to open a CD one of the best rates I…read morecould find ! Great team

This branch has professional tellers. They always greet you happily and have always been helpful…read more The manager is also very knowledgeable and informative.

Awesome service helped me so much because I was so confused and had an awesome attitude. Forgot the…read moregentleman's name could be.... Heyse? So awesome!

I have stopped in a couple of times to get a beneficiary form, simple enough something they won't…read moreallow me to do online. After waiting 15 minutes the person I was waiting for help got up and just want lunch. I have been banking with Chase for years in this particular branch has the Absolute worst customer service although it's closest to my home, it's the most inconvenient.

I was at this branch today and had a great experience! Sana Patel and Bilquees Mohammed were…read moreextremely helpful and discovered I was losing out on things on my accts that I've had for 23 years. They treated me with utmost respect and complete knowledge of their job. Any and all future banking needs I have I will def be going to them! Thanx to both of you!

It has been a long time since I reviewed Chase Bank on Euclid in Palatine. While Chase, as an…read moreinstitution, is a huge multi-national corporation, this branch still operates like a small, hometown, bank. Our relationship has grown over the years. Lately, I've had to have a few items notarized and they are always ready to help. Also, I had an issue I could not resolve through their customer service line, and the branch fixed the problem with a smile. We continue to be loyal customers.

A few months ago I TOOK MY elderly MOTHER TO OPEN CHECKING AND SAVING ACCOUNTS…read more Mr. Anthony Seiler/ aka Tony was our personal banker and he helped my mother by explaining which accounts would be best fit her, direct deposit, fees etc etc and in most instances repeating over and over until she would finally comprehend, simply because she has been stuck in the old school way of doing things, and accepting change, well is very hard some times. However surprisingly she actually love Mr. Seiler and more importantly trust him and trust me she doesn't even like or trust most people lol , funny , sad but true. We have even stopped in since then to ask him a few questions and change a few things and he immediately helped us. Well after her encounters with Mr. Seiler, he may have renewed her faith in humans. Mr. Anthony Seiler was very accommodating, patient , professional and just a nice person with a good heart. He represents chase bank very well. Thank You Tony ! I really appreciate you and will see you soon as we embark upon purchasing a condo in the near future.

Been with the Wintrust network of banks for a few years now. I started in Chicago with Wintrust and…read morethen floated my accounts over to Palatine Bank & Trust. This isn't really the banks fault as much as it's a corporate issue / computer structure issue. Whenever I want to transact business inside I have to get Northshore Bank paperwork filled out. It adds on a minute or two of bureaucracy. I could open new and local accounts but it's a very hard task to do with direct deposit from the government. Changing government direct deposit is beyond a headache and beyond bureaucracy clogged. So I just keep using my accounts as extended network. The bankers at PB&T don't care. The PB&T bankers are some of the best people in the community. They are an always welcoming and friendly staff and always engage in the community, even if that engagement is something as simple as letting someone with anxieties about the COVID pandemic talk it out for a few minutes over the bureaucracy of a transaction. There's banks I've been to that have personnel who are cold, unwilling to talk and just want to get business done and shove the next person up to the window. There's banks that have gotten so impersonal that you walk in stick your card in a reader punch your PIN and then the "teller" gives you your money or deposits things. I won't mention the competitor name but they're a national big box bank and frankly I feel like ALL of the big box banks have gotten to a point of fully objectifying clients and treating them like nothing more than walking bags of money to transact with. PB&T some of the bankers recognize me when I walk in and greet me, other times I meet a new banker and make a new connection. But those connections only become stronger. PB&T is truly a bank that makes every effort to connect with clients, support them and overall be a friend to the client rather than just a bank. I can't say this about any other bank, historically Harris Bank pre merger had this kind of connection but since the merge they too have gone to big box bank psychology. There are few banks in the world that a person can comfortably say one of my friends happens to be my bank branch. This is one of them. I strongly recommend you move to PB&T if you are banking elsewhere. Not only is PB&T a truly client oriented bank but the entire Wintrust network puts the client first. I had an overdraft happen, I fixed it the same day and they didn't charge me a dime. I had an overdraft happen at my previous bank fixed it the same day and still got charged $45 AND got told I couldn't get a reversal done even though I fixed it the day of the overdraft. I could go on and on with reasons for you to bank with PB&T but I think the best way for you to see the bank in action is to drop in and see for yourself.

I have been a customer at this bank for at least 15 years. The personal service is the best.read more

I have been with US Bank a long time. I originally got an account here during undergrad since it…read morewas the only national bank that operated in my small college town. Plus, full disclosure, it came in handy during those days for random "emergencies" that landed me flat broke and required Mommy to wire me some funds. Since that time, I have stuck with them mainly out of laziness to go through the legwork to open an account elsewhere. That is, until recently when I opened up an account with a bank in Hoffman. I keep the US Bank account active mainly to use for work related purchases, so I can have an accurate accounting of my business expenses for tax purposes. This small branch I have been to frequently, mainly because it is the closest location to where I live. The staff here is always exceedingly friendly and handles my requests with the utmost speed and courtesy. In fact, if the level of service I receive from this branch was indicative of US Bank as a whole, I likely would of never looked elsewhere for my financial services needs. The bad part about this branch, and it is significant, is the fact that it is located in inside a constantly busy grocery chain (Valli Produce), and getting in and out of it is a major pain in the ass. Making matters worse, there is a ton of other businesses located in the same strip mall and it is pure chaos most of the time getting in to park and leave. There is only 2 ways to enter and exit, and it is NEVER a painless process. The city planners for Hoffman Estates that OK'd this massive calamity of a shopping center near the corner of Roselle and Higgins need to be drug tested for LSD!

Went to get a simple withdrawal. Indian guy from the front desk was rude and unprofessional. Threw…read morethe cash on the counter when asked for an envelope. Never coming back.

Friendly longtime neighborhood bank conveniently located in the Weathersfield area of Schaumburg…read more Longtime employees that recognize all their regular customers, lots of competitive rates and services. I've retired out of state, but keeping my Heritage Bank. They're extremely helpful when you need that extra advice and help!

I started my first account here. 2.5 or 3 years old. I said dad, Stick em up!! I cleaned my room,…read moremowed the lawn, (with my plastic mower) did the dishes, can i have an allowance now. They had some minimums or something, so my dad gave me 300.00 dollars. I walked up to counter, the lady was so nice. I gave her 3-one hundred dollar bills, and she said wow, big money.. I was blushing. This bank is/was awesome. Always went here with my dad every few days gor a car ride back in the 1990s

I have been to this Bank many times now. Although, I have some trouble getting my car through the…read moredrive-thru because of the small space, I still am satisfied with this Bank's service.