My first time at this clinic and everyone here is really nice. The staff is very caring and I felt…read moregood throughout the whole visit with my pup. They weren't pushy and were informative - you could tell they have a passion for what they do I think I will keep taking my dog here for his regular visits!

Unprofessional and completely disrespectful of boundaries!…read more I had an incredibly frustrating experience with this clinic. They repeatedly called me all day while I was busy, showing zero consideration for my schedule. When I brought this up and explained that it wasn't okay, instead of apologizing or handling it professionally, the staff member flat out told me they didn't want me as a customer. It's mind-blowing how a business can treat potential clients with such arrogance and lack of basic courtesy. If you expect professional communication and respect for your time, look elsewhere.

Every time I meet a new Vet here I like them more than the…read morelast, and the first Vet was amazing. They're all very knowledgeable and I genuinely feel like I'm providing my pets the best care with this group of Vets. Sometimes the bill can run a little high, but in line with other pet hospitals that don't have experienced Vets. So I would say its worth it. Thank you guys!

The absolute best vet in the valley . from the great staff to my dogs vet dr G she is an angel …read more thank you all for the love and kindness and care every single time i go . highly recommend.

Note: This review is for DENTAL services only…read more My vet doesn't perform dental services, so we brought our kitty in to Healing Touch for a teeth cleaning. We chose them due to proximity, reviews, and the no anesthesia approach. We were happy with the service, and will definitely use them again in the future. The only reason one star was docked off the review is the lack of evening or weekend availability for dental service. (My husband had to work around his work schedule to take our kitty in.)

I brought my 1yo dog in for bad breath and slight underweight issues that I thought was related to…read moremicrobiome. We brush and scale his teeth regularly and cook high protein grass fed organic food for him. After seeing Dr Audra for 15 mins, her staff kept me waiting for 2 hours, then asked me to do a panel of 30+ tests and procedures that costs $7000 which they said was customized but included flea tick medicine. This place is a joke. We dont mind going all out for our dogs. They eat better than my family and travel internationally but this vet is for suckers.

I bring my Frenchies here. They are always so helpful specially after hours as is always a…read morechallenge getting off work and still making it to the Vet. Price wise its fair nothing crazy and Frenchie have many health issues. Very thankful!

My baby Carly wasn't feeling well, and based on a friend's recommendation, I decided to bring her…read morehere. First of all, I was so happy they were open on a Saturday! I walked in without an appointment, and the service I received was excellent. We waited about 3 hours total, including the time for the tests and results. Honestly, I've been to other vets where I had to wait an hour even with an appointment just for a simple checkup. Here, we were taken to a room right away, and the vet tech and Dr. Mina came in promptly. Dr. Mina is the best! He is honest, caring, and keeps you updated throughout the process. The receptionists were also so sweet and professional, and the vet tech was wonderful as well. I'm so grateful for the care they gave my baby Carly. I will definitely be bringing all my fur babies here from now on! Highly recommend!

"Aftercare" Services When our macaw, Mango, passed away, we…read morebrought him here for cremation. The staff was compassionate and attentive to our needs. The package was reasonably priced and included individual aquamation (the latest form of cremation), a cedar chest for his remains, an impression of his footprint with a stand. It was nicely packaged in n an organza bag and placed in a nice tote.

We've had 3 trios of rats and have been coming here for all of their medical needs. The staff are…read morealways warm & compassionate, have a great, positive working attitude and truly care for our animals' health & safty. They go above and beyond to accommodate their clients whenever possible, and the services are reasonably priced for exotic care. They're absolutely worth our 45min drive! Thanks Dr. T & staff!

On December 1, 2025, my pup looked at me, and I knew it was time. Our family had called upon Dr…read more Gonzalez before, so there was no question in my mind who to call again. Unlike our previous experience where we were able to book ahead of time and plan for our pup's passing, this was a circumstance where our baby needed immediate services -- his body was failing. Once I saw our senior 13-yr old pup was telling me it was okay, I called Dr. Gonzalez at 7pm. She was at our home by 10pm. Our pup had been sick for several years, and in that last week, our primary vet had already told us his health was declining, so we at least knew the end was near. And I had already mentally prepared to be strong and let him go when he needed to -- so I had Dr. Gonzalez's number on hand. We live in an apartment building, so we reserved a spot for her in our lot as close as possible to an exit. She came upstairs to our home, and she had brought all her equipment. I had already imagined how I wanted this experience to go for my once in a lifetime soul pup. I sat on his favorite place on the sofa, and I had him in my lap. Dr. Gonzalez gave me a pee pad to wrap around him within the blanket understanding there could be an accident in the process as his body released his spirit. I had a candle lit. I had soft music playing. We had low lighting on to honor what was about to happen. Dr. Gonzalez was also super accommodating to our 2nd puppy who was curious about her and wondering what was happening to his big brother. She didn't shoo him away -- she invited us to keep the puppy around so he can know his big brother was about to pass on. She gave us time to speak to Nuxx, love on him, and then let him go. Then, it finally happened. And Dr. Gonzalez stepped out of our apartment for awhile, giving our little family time to grieve, sob, and hold our baby close. Our puppy sniffed him too and said his goodbyes. Then she came back, and she asked us if we wanted to be the ones to carry him out or she was happy to do so. My husband carried him, myself and our puppy followed along -- felt like a procession down our apartment hallway. We got to Dr. Gonzalez's car, and we gently placed our baby's body in her car, and said our goodbyes again. Then...it was done. Throughout the experience, Dr. Gonzalez was so incredibly supportive, gentle, understanding, and patient. What else can you ask for when such a heartbreaking thing is occurring? When a spirit is literally fading in your arms? I am still not over losing him, but at least I know we gave him the most peaceful send-off we could: in his own home, in our arms, surrounded by so much love. If / when we need to go through again, I will continue to call on Dr. Gonzalez. RIP Nuxx.

We are grateful to Dr. Gonzales at Gemcore for helping us through one of the most difficult moments…read morewe have ever experienced. Dr. Gonzales was professional, compassionate, and helpful. She took the time to explain the euthanasia process clearly and gently, answered all of our questions, and helped us understand what to expect. Having someone so patient and caring with us during such an emotional time meant a great deal.

I have been coming to Access for many years and unfortunately it was not good experiences majority…read moreof the time. But something has changed and I wanna give a shout out to Milki, Lisa, Eleisa, and Keilanna! I'm so grateful for the new attitudes and true care and bed side manner. Dr Chris Fontes was wonderful and truly took his time. Really cared!

Absolute nightmare. Do not trust ACCESS Woodland Hills with your pets…read more I am completely devastated by the treatment my dog and I received here. My dog was referred here for an urgent ultrasound on May 7th. Since my dog is unwell due to an enlarged prostate + infection and uti, I opted for him to get admitted on fluids, antibiotics and pain meds. Overnight we were getting updates and per techs my dog is doing fine. The next morning, Dr. Zhang mentioned concern regarding my dog being in a lot of pain, no appetite and told us he needs an ultrasound and an ultrasound with needle aspiration to figure out what is going on. I ONLY CONSENTED FOR ULTRASOUND and for some reason Dr. Zhang decides to do the ultrasound with fine needle aspiration anyway. Based on this unauthorized test, she gave my dog a horrific, terminal diagnosis of septic bacterial effusion or an infected fluid leak in the abdomen. She claimed it could not be medically managed. She gave me two choices: $20,000 for emergency surgery with a 50/50 survival rate, or euthanize him immediately because he would deteriorate within 24 hours. Refusing to give up, I took him to Mission Veterinary the next day for a second opinion. Their vet found ZERO fluid in his abdomen. It was a treatable prostate infection--not a terminal septic abdomen. He was treated conservatively with fluids and antibiotics. No surgery was performed. Today, my dog is alive, healthy, and fully recovered. If Dr. Zhang's diagnosis had been accurate, my dog would have died without immediate surgery. A true septic abdomen cannot be medically managed, and septic fluid cannot simply be "absorbed by the body." So WHERE DID THE FLUID COME FROM? Was it really done, is it from somebody else's pet or a false result??? Yet, when I demanded accountability, the medical director brushed me off with medical nonsense, claiming the fluid was reabsorbed and that my dog "got lucky." (Also note that I got the 2nd opinion less than 24hrs of grave misdiagnosis) ACCESS constantly posts public boilerplate responses on reviews telling people to contact them because they "take concerns seriously." It is a complete lie. When I actually raised my concerns, it took them weeks to respond, and they ultimately just ignored me in the end. They have completely ghosted my formal requests for a resolution. They care about money and optics, not animals. STAY FAR AWAY. They prey on your vulnerability and love for your pet! This hospital almost killed my dog and I thank God every day that I did not listen to them!!!

I took my dog here for almost nine years, and never had a negative experience. Everyone was always…read moregood to me and more importantly, my dog. The prices were always fair-- almost cheap, honestly. Everyone we ever dealt with has been wonderful. They've tried to always accommodate my dog when we needed an unexpected last-minute appointment-- which was kind of a lot because she had a few health issues over the years. They were always so nice and loved on her even though she was a bit of a bad girl. When we had to put my dog down very unexpectedly, they tried very hard to save her. But also, they were honest about no heroics. I mean, they really could've gotten a lot of money out of me to save her, but Dr Moon was honest that it was time to let her go. Over the last nine years, they were all just so good and sweet to her. To be honest, even driving by there, I kind of want to cry even though it's been a few months. But I will always be appreciative to everyone there for being so good to my dog.

I can't begin to say enough about how wonderful this veterinary establishment is everybody there is…read moresuper friendly. I drive very far to go there as I've been going there for a very long time. My dog loves going there. She can't wait to get out of the car and say hi to everybody, including the Dr, he even said she was so happy you were greeted with a friend friendly face and a hello the waiting time is minimal since I had an appointment it was worth the drive and until the next time thank you all there for making Bella and my day so nice.

We can't say enough good things about Nordhoff Veterinary Hospital and everyone who cared for our…read morecat over the past few years. A special thank you to Dr. Popescu and Dr. Cohen. They were both incredibly caring, knowledgeable, and patient. They always took the time to explain what was happening, walk us through our options, and answer all of our questions. We truly appreciated never feeling rushed or dismissed. The entire staff has been wonderful as well. The nurses have been so caring, and the front desk team has always been kind, helpful, and quick to respond whenever we reached out. Thank you to everyone at Nordhoff Veterinary Hospital for the care, compassion, and kindness you showed to our family. We will always appreciate it.

Thank you to the wonderful veterinarian team for their excellent customer service and efficiency!…read moreWe brought our dog here for the first time to get some overdue vaccinations and for a physical check up, and were treated very well by the Adriana, Cynthia, and Dr Cohen. They recognized signs of how our dog is feeling and offered to do their services in the separate treatment room so that our dog wouldn't keep feeling like he must protect us! Afterwards, we were consulted on everything that occurred and were given valuable information on what other steps we could take. I really appreciate Dr Cohen taking her time to discuss with us everything and both sides asked and answered questions. She was very kind and as our first vet to come across, she didn't make us feel worried and eased our stresses. The standard of care here was very amazing and I have no worries coming back here in the future for invaluable pet care.

I was surprised I hadn't written a review but here you go:…read more If you're looking for a vet who genuinely cares more about your pet than your wallet, this is the place. I've been bringing my 19-year-old pup here for the last 6 years, and I honestly can't imagine trusting anyone else. Having a senior dog comes with its fair share of challenges, but every time we walk through those doors, Dr. Oh gives me peace of mind. Somehow I always leave thinking, "Okay...my old man is going to be okay." My pup has struggled with seizures for the last three years, and instead of immediately pushing expensive treatments, Dr. Oh recommended natural supplements that have made a huge difference. We went from about two seizures a week to only every several months! Now that my sweet old guy is dealing with doggy dementia, Dr. Oh has continued to be amazing--recommending affordable supplements, giving practical tips to keep him safe at home, and helping me make the best decisions for his quality of life. One thing I appreciate the most? No nickel-and-diming. I never feel pressured into unnecessary tests or treatments. If something isn't needed, he'll tell you. That kind of honesty is hard to find these days, and it means everything when you're caring for a senior pet. The clinic is always clean, and the staff is kind, patient, and genuinely attentive. They make every visit as stress-free as possible. Located on Sherman Way & Van Nuys Blvd, inside the shopping center with Pablo's, Dunkin', and Otto Sushi, with a large parking lot so finding a space is easy. Thank you, Dr. Oh and the entire Van Nuys Pet Clinic team, for helping my old guy enjoy his golden years. You have cared for him like family, and I'll always be grateful.

I want to start by saying that I am not the type of person who normally leaves negative reviews,…read moreespecially after being a longtime customer, but my experience today was unacceptable. I have been bringing my pets to this doctor for years, and the only reason I stayed this long was because of him. He is excellent with animals, extremely knowledgeable, well educated, and I have always trusted his care and judgment. Unfortunately, the front office staff has consistently been a problem. Over the years, I have had multiple unpleasant experiences with the receptionists, but I continued coming back because I respected and trusted the doctor. Today was the final straw. The receptionist helping me today, ("Lex") , was extremely rude and unprofessional. There was a miscommunication regarding my bill, and instead of handling the situation calmly and respectfully, she became loud in front of other customers. After I spoke directly with the doctor, he waived the fee because it had not been clearly explained to me beforehand. Lex clearly did not like that decision and made her attitude very obvious. Another thing that bothered me was when I asked her to explain the medication instructions to me. Her first response was, "It's on the label," which I found very dismissive. She did eventually explain it to me, but I should not have had to feel like I was bothering someone simply for asking a question about medication for my pet. It is very disappointing that such a great doctor has a front office that repeatedly makes patients feel uncomfortable and unwelcome. I overlooked the reception staff for years because I valued the doctor so much, but after today, I will not be returning. The doctor deserves five stars for his knowledge and care, but unfortunately the repeated lack of professionalism from the reception staff has completely ruined my experience with this office.