I've struggled to write this review because I had an amazing retreat until it came to my bed.
I arrived early on June 21 for a 2 day work retreat. I arrived before 7am to use the gym before our retreat was to start at 9am. The gym is very small, but has most of what you'd need to get a full workout. Treadmills, ellipticals, a bench, a multi-use cable machine and some free weights. They even have a sink in there. They have nice single washrooms with showers. I enjoyed having a space all to myself.
We had a pretty nice breakfast spread with fruit, pastries, bagels and salmon. We had a couple breaks during our team building sessions and there were different treats and coffee waiting for us at each break. There were apple loaves, biscottis, chocolate chip cookies and fruit. Oh I do have to add the conference room was FREEZING. Almost everyone was complaining. It wasn't until the second day, someone in our group figured how to turn down, or turn off the cold air.
We had a buffet lunch, with the main dish being butter chicken and rice. I have to say the butter chicken was not bad at all. I even considered getting seconds but I had to save room for dessert, which was fresh hot coffee cake and hello dolly bars. So good. Also, they had a whole bunch of veggie side dishes.
Before dinner, my colleague and I wanted to take an evening walk to enjoy the grounds but were disappointed that they didn't really have any walking paths. We ended up walking around the grounds and then down the road. Be careful walking down the road, as there are no sidewalks and you are just walking on the shoulder of the road. Always walk against traffic! When we got back, we played some bocce ball with some other colleagues, then headed to dinner at the 85 Restaurant.
Dinner was supposed to be served at 6:30 p.m. but we were not served until past 7. I was getting HANGRY. I don't know what the hold up was. Our group of 50 had a set menu. To start we had a kale salad, with a strip of crispy bacon and a crostini. I can't even explain how good this was. I love kale salad and this was another level of kale salad. It looked so simple but they really knew what they were doing with the flavours here. That piece of bacon really brought out all the flavours of the dish. Amazing. The same goes for the chicken and mash potatoes main dish. Juicy tender chicken. Creamy flavourful mash potatoes. I couldn't believe I was able to eat everything. It was so good! I don't even like creme brulee, but best believe I ate that up too!
After dinner, we had a bit of personal time and then a bonfire out on the patio by the pool. The hotel provided everything you needed to make smores. I didn't stay here long and decided to call it a night. This was around 9:30 p.m.
So I'm in bed and need to get up for some reason and I fling the duvet over, and I see something bright red. I prayed that it was make-up but nope, it was blood!! Not a stain either, that has been washed through, this was still red! See picture. THIS is why I had to give them 2 stars.
I called housekeeping and it turns out they don't have night time house keeping. Great. Let me call the front desk. A manager shows up with those peach spare blankets that hotels usually keep at the top of the closet. My option was that or a duvet with NO cover, or you know, freeze. He informed me that there were no more duvet covers and no other rooms available. I asked if they wash the duvets and he told me not as often. Then, NOPE. I'll go with the sketchy peach blanket. I also requested that all my sheets be changed and all my pillow cases, which he did..himself. At the end, he did offer me a complimentary bottle of wine. Fine, I'll take it.
Look, I understand that this issue (oh he did agree it was blood, cuz what else could that be?!) was not his fault or his responsibility, but as a manager I felt better customer service could have been delivered. I didn't feel that he was sincerely apologetic. I also felt, that more could have been offered because that's disgusting. Blood?! Again, it was something overlooked by the cleaning staff and that he does not manage them but I expected better customer service. Also, how is there no house keeping staff at night? You have a FULL hotel. Is the manager supposed to report to all of these types of call? He could be dealing with bedding issues all night. Anyways, I wanted to sleep at 9:30 and all of this wasn't solved until past 11. -__-
I did fill out a customer satisfaction card detailing what happened but I have not heard from anyone. Disappointing. This was a potentially 5 star review until the bloody duvet. read more