I'll start off with the positives which led me to give this place any stars. The place was very clean and they took extensive measures to promote distancing. The vibe was nice and chic and the girl who did my nails was super sweet and hospitable. They also offered to let me pick my own music. The pedicure chairs had a built in massage option which was also nice.
That being said, the main reason I went there was to get my nails done for my anniversary weekend. After leaving, I was bummed and no longer excited about this weekend because of how my nails came out.
As sweet as the girl was, she has the skills of a 10 year old. Let's start with my pedicure, which in retrospect went better than the manicure. She gave me a quick foot massage, which was nice, and used an exfoliating scrub. For the actual pedicure, she didn't cut my cuticles, or clean under my nails. She also didn't file the nail completely making the shape very undefined. When you go get your toes done you want them to be nice is popping. Mine just look like something I could've done at home without taking my time. She didn't shape the nails properly, nor did she put on the polish properly (see pictures to make your own judgements).
Next was the manicure, she asked what shape I wanted and I described it to her. She seemed unsure at first what I was looking for but then later understood, or so she said. Without asking me how long I wanted my nails, she just cut the tip off....IT TOOK ME A MONTH TO GROW THEM THAT LONG SO THAT THEY'D BE LONG ENOUGH FOR THIS WEEKEND. I convinced myself okay it wasn't too short I can deal with this. No. She then continued to file them even shorter. I told her I wanted a rounded square and she cut them straight across making it square with no rounds. To fix that she had to file even more, which made my nails so short, they looked the way did when I started growing them. I wanted to cry there and then but like a horrible hair cut, I pretended everything was okay to be respectful. After she cut them and filed them down to the size she used an electric buffer. She did not clean under my nails, cut my cuticles, or put any kind of lotion or oil on my nails. She just started putting on the nail polish. The nail polish, I guess looks fine. Nothing extraordinary, very average, if that. Some nails have polish fully while others there's a small gap at the cuticles. She did not swipe sideways with the nail polish at the tip of my nail so that doesn't look that great. She also didn't buff the tip of my nail, so there's some scruff hanging out and it's rough. The shape of the nails aren't even consistent.
I was hoping to have my nails done beautifully for my anniversary weekend but this experience killed 70% of my mood. Just because the girl was nice and the place looked great, doesn't mean they should be running the place. If you can't perform a proper manicure and don't know how to properly do it, hire someone who does. I hate being mean to service workers but this was so bad, I literally cried as soon as I got in my car.
If they see this, please don't take it the wrong way, you guys were super nice and very sweet, but consider fixing the actual part of the experience that matters. The decor and everything isn't what I'm paying you for primarily. read more