Short Version: Norm helped me over the phone and in store and he was amazing! I had a wonderful experience and will definitely be back!
Long Version: I had been looking at getting into RC cars for awhile and had settled on a brand and model on my own after extensive research. Traxxas Bandit for $189 seemed perfect for me. It was reasonably priced with good standard performance and features. I was looking online but everywhere I saw one, it said "could take up to 10 business days for delivery" and I really wanted it sooner so I started looking around in town. A different store had one and they were nice enough but I didn't know the $189 didn't come with battery/charger and wasn't quite ready to spend the cash.
When I WAS ready, I decided to call a Hobby Town instead because the other store was a little dirty and while the employee answered my questions, they weren't very personable and when I thanked them for their time but said I wasn't aware of the full cost and I'd have to postpone my purchase, they just kind of stared off and didn't say anything. Like they were annoyed I didn't spend any money after I took up only approximately 5 minutes of their time. Not the worst customer service but still far from the best.
Norm at Hobby Town however was wonderful from the beginning. I perused their site to make sure they had what I wanted and called to confirm. Norm answered with an enthusiastic and upbeat attitude, answered all my questions, reserved the unit behind the counter for me and said "see you later" in a way that seemed he was actually excited to see and help me when I got there. When entering the store it was the same way, happy greeting and warm smile. I explained who I was and again he seemed excited. This made me feel very good about my choice to purchase here instead. Again he answered all my questions, made recommendations when asked for them and was even nice and acknowledged my children when they asked or told him something.
We left the store smiling and excited to get my Bandit home and couldn't have been more pleased with our experience. Thanks again Notm, I'm sure I'll be speaking to you again soon! read more