What a joke this place is - they clearly do not know the meaning of truth or customer service - or maybe it is just laziness or incompetence.....
I was looking for something very specific for a Christmas present and google advised that I should be able to get it here, so I make the effort to go online and find they do have it (showing 5 in stock). To get it delivered would cost $10 (for a $8 item). I am only about 2-3 kms from their QVB store so I take the time and effort to find the QVB store number, call them and ask if they have any in and was advise that "sure do". I let the person know I would detour on my way home in a couple of hours to get one - can they put it aside "sure can"!! All sounds good so far.....however, ......
Get to the store less than 2 hours later to be sent downstairs where they are. Ask downstairs to be told there are none. Advised they are showing on the website and that I called through, was told they had them and was told that one could be put aside for me, that I made a special effort to detour to come in especially for this. Was told - no, don't have them, will get the website updated. Your stores don't seem to have any idea what is going on. The site is saying there are items, the store when I ring says there are, yet I get there and there is nothing and your staff seem less than helpful or apologetic about the time I have wasted.
I then try to resolve this directly with HobbyCo, use the feedback form on their site (using my personal Yahoo! Address) only to get a "MAILER-DAEMON response from info@hobbyco.com.au saying "Unauthenticated email from yahoo.com.au is not accepted due to 550-5.7.1" - so as a customer who's personal email address is Yahoo! They won't accept your contact, so I follow up using my work one (against policy!) - shouldn't have bothered - a month on and NOTHING - crickets - no acknowledgement, response anything!!!
Will not be trying again - BTW, got the item in the end and in time for Christmas - $1.50 cheaper online from the USA (even after they now add GST), and no shipping charges....and Australian retailers wonder why customer are going online and shopping out of the country in droves. read more