I am doing some decorating for a spare bedroom and purchased some frames that did not work. I went to return them and pick up a few things and bought two toddler dresses to be monogrammed. I stood in line to purchase/return and after waiting a long time they closed the lane I was in-moved to another, waited and then was told I could only return in lane 1 & 2 (lane 1 is the one I was in that closed). I didn't have time to wait again so I decided I would come back later. When I came back only lane 2 was open and about five cashiers and the manager were standing around. Finally after a bit of a stare down one of them opened 1 for a return. She looked at my receipt and then the two dresses I was returning due to fit. She then told me she didn't recognize that brand. I told her look at the skew on the dresses and my receipt and she said she would still need a manager to come over. She and the manager looked at the dresses and discussed how neither recognized the brand. At this point I said I would happily show them where I found them and that I didn't appreciate the accusation. The manager proceeded to tell me they have trouble with theft and she would need to look them up on her tablet. She found them and approved the return. No apology, no sorry you had to wait, just a shrug when I asked how they could justify what happened when I had the actual receipt and the tag (sticker) on the front of each dress. I will never return to Hobby Lobby and they can run off all of their good honest customers and be left with the thieves. I can go somewhere else even if the price is a little higher. I've always supported this store and their beliefs but this was ridiculous! One star is more than deserved. read more