Great selection of seasonal decor but pricing issues at the register led me to leave with nothing. Misinformation from an employee and incorrect signage led to no purchases and frustration.
While shopping a store employee reminded me to go to their website and get a 40% off coupon of one item, but I later learned no such coupon exists. Needless to say, I was initially delighted to discover I could get 40% off and subsequently decided to get two of the item instead of one. While waiting in line at the register, I couldn't find the coupon online so I asked the passing manager for help only to learn Hobby Lobby discontinued the coupon over a year ago (February 2021).
Upon checkout, I was expressly unhappy to learn that two of the three items that were on an end cap with a huge 50% off sign were not 50% off and were instead, regular price. The cashier called the same manager, and I asked him to credit the same price due to incorrect signage. His first excuse was that the items were on the incorrect end cap, placed there by a customer. I told him, they were tagged on shelf because I had checked the item tag to make sure that wasn't the case since they were the only two of those items on that end cap. Both were properly tagged on shelf. The manager then changed his story, stating the sign said the items on sale were from a different collection that was elsewhere in the store. When I pointed out this was deceptive, he defended his signage placement and stated that they had signs all over the store "advertising" the sale that were not near the actual sale items. He, thus, blamed me for the misunderstanding and offered no price change.
I think the incorrect signage placement was very tricky and deliberately misleading. I especially think this because the manager first lied stating the items I selected were misplaced then immediately afterwards told me about the sign placement over items not on sale, without ever going to the end cap in question. For a place claiming Christian values, the business was not practicing them today, in my opinion. read more